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Garrison Oak Steakhouse
- Restaurants
- Oak Grove, KY
About this business
Location details
777 Winners Way, Oak Grove, KY, 42262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | 4:00 p.m. to 9:00 p.m. | |
| Thu | 4:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 5:00 p.m. to 10:00 p.m. | |
| Sun | 4:00 p.m. to 9:00 p.m. |
Steak tasted burnt. Awaited 45 minutes for check because the system was down and no discount was offered
Business response:
We are very sorry to hear about your recent experience at Garrison Oak. We understand the inconvenience it can cause our guests if our systems go down unexpectedly. We have also passed along the feedback about your steak to our chefs.
Crammed everyone into small section of restaurant. We had reservations at 5 and were out at a table that could not hold our drinks, appetizers and entree’s without taking stuff away meanwhile parties of two sat at massive tables along the wall big enough for parties of 6. Ridiculous we pay $400 for dinner and have to sit on top of each other. As for the food, how in the hell do you cook a rare steak medium? Rare is the easiest to get correct. Been there twice now with similar experiences and there will not be a third trip. M... read more
Business response:
Thank you for taking the time to leave us a review. At Garrison Oak, we strive to create the best experiences for our guests and we’re sorry to hear that we missed the mark here. We hope we can use this to improve in the future.
We arrived a few minutes early to check in at the desk and no one was there. There was no one there. We waited 5 minutes before the host came back to the desk. He said he'd be right with us but gave us no indication how long we would have to wait. We weren't seated for another 10 minutes. Even though we didn't ask for one, we were told they didn't have any booths available yet the very next couple they sat (less than 2 minutes after us) was directed to a booth. The host was clearly unorganized. Our reservation was for 1.5 ho... read more
Sent back the ribeye. Asked for medium and it came out well done. When they returned with the steak it was cooked more well done than the first one. Not worth the price. Steak was horrible. Spent alot of money at that restaurant and very disappointed in the food.
Business response:
We appreciate your feedback and apologize that your Ribeye was not cooked to your liking. We are sorry to hear that you did not have the best experience at Garrison Oak, we will pass this information along to our Chefs.
This was my second visit. First time the food was amazing! This time the food was a bit salty. Overall, the ambience was nice.
Business response:
Thank you for your review. We are sorry to hear you did not have the best experience at Garrison Oak and appreciate you bringing this to our attention, we will strive to do better.
Waitress was fantastic, great and kind service. Steaks were mediocre at best; not high quality, tough and chewy. Flavor not great. Sides were mediocre as well (Brussel sprouts, potatoes etc).
Seated and waited an hour and 10 minutes after order placed. No food. We left Carlos is awesome he came out on the floor to apologize for the poor service said I would be getting a call. I look forward to that. 9312249252 I’m pressing no on recommending to a friend based on last nights experience
Business response:
We appreciate your feedback and apologize that your visit with us was not satisfactory. We set a high standard for ourselves and we’re sorry this was not met during your experience at Garrison Oak. Management has reached out, and we hope you will give us another chance.
The steaks were overcooked, the prices are too much, the onion soup had no onions and too much cheese, the coffee was not even hot enough to melt my sugar. Should have went to Madisonville to Green Steakhouse for awesome food and great prices. It is too sad that the waitress had to apologize for the food not only to us but to other tables. And to wait for 55 minutes on a med/rare steak is nuts.
Food wasn’t good. Took 50 min to get after ordering. Sweet tea is instant not brewed. Ceaser salad tasted extremely fishy. Calamari was horrible
Frequently asked questions about Garrison Oak Steakhouse
How is Garrison Oak Steakhouse rated?
Garrison Oak Steakhouse has a 4.2 star rating with 1,654 reviews.
When is Garrison Oak Steakhouse open?
Garrison Oak Steakhouse is open now. It will close at 10:00 p.m.