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Garrison Oak Steakhouse
- Restaurants
- Oak Grove, KY
About this business
Location details
777 Winners Way, Oak Grove, KY, 42262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | 4:00 p.m. to 9:00 p.m. | |
| Thu | 4:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 5:00 p.m. to 10:00 p.m. | |
| Sun | 4:00 p.m. to 9:00 p.m. |
My boyfriend requested his prime rib medium. He had to send back twice because it came out over cooked with no pink. I was surprised they would send the second one out without checking. The third time was finally correct. No one came and apologized from management. I ordered my ribeye medium well and part of mine was bloody.
Business response:
Thanks for the feedback, LARoss. We're truly sorry to hear about your experience at Garrison Oak Steakhouse. It's disappointing to know that our prime rib didn't meet your expectations, and we apologize for the oversight regarding your order. We also regret any discomfort caused by the overcooked steak. We appreciate your understanding and patience during this incident. Your feedback is invaluable and we will use it to improve our service. We hope you'll give us another chance to make it right. Best regards, The Management T... read more
The bone in rib-eye was full of fat. Very poor cut of meat for the price. The prime rib was the same way. The rolls have salt on the top and made with duck fat. The worst bread I’ve have ever ate. The salad was really good. The service and staff was great. They used to have good bread an great steaks.
Business response:
Thanks for visiting us. We're sorry to hear that your experience with our bone-in rib-eye and prime rib didn't meet your expectations. We pride ourselves on the quality of our steaks and we're disappointed to hear they didn't hit the mark this time. We also appreciate your feedback on our bread, we'll definitely take it into consideration. Despite the issues, we're glad you enjoyed our salad and found our service and staff great. We hope to have the opportunity to serve you again and provide you with the quality you've come ... read more
Ordered prime rib, it was very tough and grizzly. Probably will not be back
Business response:
Thanks for visiting us at Garrison Oak Steakhouse. We're truly sorry to hear that your meal did not meet your expectations. We pride ourselves on our prime rib, and we're disappointed to know that it didn't hit the mark this time. We appreciate your feedback and will certainly use it to improve. We hope you'll consider giving us another chance in the future.
The food was not worth the price. Everything that we had was underseasoned and nasty. Will not be going back.
Business response:
Thanks for the review, Kimmy. We're truly sorry to hear that your experience at Garrison Oak Steakhouse didn't meet your expectations. We take pride in our food's flavor and it's disappointing to hear that you found it underseasoned and not up to your standards. We appreciate your feedback as it helps us improve. We hope you'll give us another chance in the future to provide you with the quality dining experience that our guests expect. Best regards, The Management Team
WAY OVER CHARGE FOR A SUB PAR MEAL 2 of us ordered a cocktail each. Dinner ,filet and prime rib. Crab cakes Shrimp side Brussel sprouts $155.00 Sounds fare? Prime Rib was cold and hardly any flavor. The shrimp seemed to be a pre chilled shrimp cocktail that was converted to be a butter lemon recipe that was thrown on a grill for a few seconds to fake a fresh recipe. Pencil hard shrimp. The bread was great. Size of the prime king cut seemed below standard. The waitress was pleasant. But when the bill came it was brought by an... read more
Business response:
Thanks for the review, Steven! We're glad to hear that you enjoyed our bread and crab cakes. We're sorry, however, that our filet and shrimp dish and the prime king cut didn't meet your expectations. We appreciate your feedback and will use it to improve. We hope you'll give us another chance to impress you in the future. Thanks again for your review. Best regards, Garrison Oak Steakhouse Management Team
My shrimp was like rubber. The steak was over cooked. I had to ask for a refill. I had to ask for a knife 2 times. I ended up bringing my food home. My meal was comped if I was paying for it I would have complained.
Business response:
Hello MelissaB, We're truly sorry to hear about your recent experience at Garrison Oak Steakhouse. We pride ourselves on our food and service, and it's disappointing to hear that we didn't meet your expectations this time. We appreciate your feedback about the shrimp dish and the steak, and we will certainly look into this. We also regret any inconvenience caused by the refill and knife requests. We strive to provide a pleasant dining experience for all our guests, and it's clear we fell short this time. We hope you'll give ... read more
We didn't see the waitress but 3 times. We didn't get what we ordered because the chef said dropped the first order on the floor and they didn't have any more. When the waitress did come back with the ticket, it was wrong. She had to get it corrected. The over experience was terrible. I just gave it 2 stars because I was trying to be nice. I won't do that again.
Business response:
Thanks for visiting us, Joshua F. We're truly sorry to hear about your recent experience at Garrison Oak Steakhouse. It's clear that we fell short in providing the service you deserved and expected. We understand your frustration with the waitress's inattentiveness and the mistake with your order. We take these matters seriously and will address them internally to ensure a better experience in the future. We appreciate your feedback and hope you'll give us another chance to serve you better. Best regards, The Management Team
Took almost an hour to get oyr food. 3 other tables that sat down after us got theres first. Our waitress was not good at all. Food was not worth the money at all.. sorry but this was a one time thing for us. Long horn is way better and way less priced.
Great food, always love the restaurant. But, on Valentine’s Day the menu was limited and customers were not notified on reservation.
Frequently asked questions about Garrison Oak Steakhouse
How is Garrison Oak Steakhouse rated?
Garrison Oak Steakhouse has a 4.2 star rating with 1,654 reviews.
When is Garrison Oak Steakhouse open?
Garrison Oak Steakhouse is closed now. It will open at 5:00 p.m.