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Garrison Oak Steakhouse
- Restaurants
- Oak Grove, KY
About this business
Location details
777 Winners Way, Oak Grove, KY, 42262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | 4:00 p.m. to 9:00 p.m. | |
| Thu | 4:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 5:00 p.m. to 10:00 p.m. | |
| Sun | 4:00 p.m. to 9:00 p.m. |
The Hostess was excellent in explaining the menu. There were beautiful desserts displayed, she had knowledge on all of them she shared with us. The Manager was kind, came to our table to check on us. The food was over priced for the quality. We saw 2 cook employees. The one that prepared our food did have the hair on his head covered. His medium length beard was not covered. We ordered the shrimp & cheese grits and a big grilled chicken salad. The shrimp and cheese grits were covered in a dark vinegar sauce, had to scoop as ... read more
Business response:
We’re happy to hear that you had a positive experience with our hostess and manager—your kind words mean a lot to our team. We’re pleased that parts of your visit stood out in a positive way. We are sorry to hear that other aspects of your experience did not meet your expectations. We take concerns about food quality, preparation, and safety seriously. Your comments regarding the food portions and preparation have been shared with our kitchen management. We acknowledge your concern regarding kitchen facial hair coverage, our... read more
We were seated and left to server ourselves(buffet) which we found out by stopping a waitress and asking her to take our order. Food was messy and what you would expect at an inexpensive dive. We asked waitress about desert she explained it was in the other room! The cost was just over $150 which was about $120 over priced.
Business response:
Thanks for the feedback, Dan. We're sorry to hear that your experience at Garrison Oak Steakhouse didn't meet your expectations. We strive to provide a high-quality dining experience, and it's clear we fell short this time. We take your comments about the food presentation and pricing very seriously and will use them to improve. We hope you'll consider giving us another chance to impress you in the future. Best, The Management Team
The food took more than 1 hours and 30 mins to show up. Then it was incorrectly done and just a missed opportunity to fix it properly.
Business response:
Hi Ronald, Thank you for taking the time to share your review. We truly appreciate your feedback, as we always strive to deliver the highest quality experience to our guests. We’re sorry to hear that we fell short during your recent visit, despite the efforts made by our manager and chef to address the concerns at your table. Your experience matters to us, and we take your comments seriously as we continue to improve. We hope to have the opportunity to welcome you back and provide the exceptional service and quality you expe... read more
sadly a wonderful brunch can be ruined by disinterest from our waitress. Had a hard time just getting our drinks..
Business response:
Thanks for the feedback, bob. We're glad to hear that you enjoyed the food and found value at Garrison Oak Steakhouse. However, we're truly sorry to hear about the service you received. We strive to provide attentive, friendly service to all our guests and it seems we fell short during your visit. We appreciate your patience and hope that we can avoid such instances in the future. We hope to serve you again and provide a better experience. Best Regards, The Management Team
Our experience was terrible. Our reservation was for 7:30. We got seated at 7:55. Our server never greeted the table. We seat there for close to 15 minutes. We ended up leaving and going to another restaurant. When we arrived and checked in we sat at a table in the bar area and was told to move. We wanted to order drinks. I will not go back. This would of been our third time visiting Garrison House.
Business response:
Hello Naomi, We're truly sorry to hear about your experience at Garrison Oak Steakhouse. We strive to provide a comfortable and enjoyable dining experience for all of our guests, and it's clear we fell short during your visit. We apologize for the delay in seating and the inconvenience you experienced with the bar area. We appreciate your feedback and will address these issues with our team to ensure better service in the future. We hope you will consider giving us another chance to provide you with the quality experience yo... read more
They were running late due to lack of staff. They did not fill water glass, waited 15-20 mins to even be greeted once at the table. No refilling of glass of tea during the entire meal, other than the manager doing it as the meal was over. Did not ask about dessert or tell me about them. They normally are great. This was a first experience of this.
Business response:
Thanks for the review. We're truly sorry to hear about your experience at Garrison Oak Steakhouse. We understand how frustrating it can be when you have a meal that doesn't meet your expectations, especially when it's due to service issues. We sincerely apologize for the inconvenience you faced and the delay in service you experienced. We're glad to hear that you enjoyed our food, but we understand that it's not everything we're supposed to be. We appreciate your feedback and will definitely use it to improve our service. We... read more
As always, the service was great, however the food was not up to par. We have been coming to this restaurant since it opened, and have come less and less over time due to the quality of dishes pushed out. sadly one of our favorite steak houses is now one of our least favorites.
Business response:
Thanks for the feedback, Chris. We're glad to hear that our service continues to meet your expectations. However, we're sorry to hear that our food did not live up to the standards you've come to expect from us. We appreciate your loyalty and your honest review will be taken into consideration as we strive to improve. We hope to have the opportunity to serve you again and provide the quality experience you've come to expect from us. Best regards, The Management Team at Garrison Oak Steakhouse
Waiting time was terrible even with a reservation waited over 35 minutes for a table. Hostess was useless.
Business response:
Hey Frank, We're really sorry to hear about your experience at Garrison Oak Steakhouse. We understand how frustrating waiting can be and we're sorry we didn't meet your expectations in this regard. We're also disappointed to hear that our hostess was unable to assist you. We strive to provide excellent service and it seems we fell short this time. We appreciate your feedback and we'll certainly use it to improve our service. We hope you'll give us another chance to make it right. Best, The Management Team
Service as always was very good even though they were short staffed. I ordered the Queens cut prime rib cooked to medium. The meat was cooked past medium with no slightly pink center. Generally not a problem, but the seasoning was so heavy and salty that it made it not enjoyable to eat. We will be back again and hopefully things will be straightened up in the kitchen.
Business response:
Hello William, Thank you for taking the time to share your feedback. We're glad to hear that you found our service good, even during a busy time. We apologize for the issues you experienced with your Queen cut prime rib. We strive to deliver a great dining experience, and we're sorry that we fell short this time. We will definitely look into this matter and ensure it doesn't happen again. We look forward to welcoming you back soon. Best regards, The Management Team
Frequently asked questions about Garrison Oak Steakhouse
How is Garrison Oak Steakhouse rated?
Garrison Oak Steakhouse has a 4.2 star rating with 1,654 reviews.
When is Garrison Oak Steakhouse open?
Garrison Oak Steakhouse is open now. It will close at 10:00 p.m.