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Gastonia Nissan
- Car Dealers
- Gastonia, NC
About this business
Location details
2275 E Franklin Blvd, Gastonia, NC, 28054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
I recently visited the Gastonia Nissan dealership to address a warranty payoff issue after my 2023 Nissan Pathfinder was stolen back in April. Despite never being notified by the dealership that I needed to contact them for this payment, I only became aware of the situation because my gap insurance informed me that the dealership should have processed it by now, which they had not. Upon contacting Gastonia Nissan, I was told to bring in documentation of the police report and the mileage on my car when it was stolen. I compl... read more
Business response:
Madison, I believe our General Sales Manager, Justin Balanga has reached out to you. The gentleman that you dealt with is no longer with our company and on behalf of our Owner, please accept our apology for the unprofessional way you were dealt with. We pride ourselves on professionalism and sensitivity to our customers' needs and concerns. We wish you the best with your new vehicle as well as the birth of your second child. Please let me know if we can be of further assistance in this matter. Sincerely, Kimberly Vandenb... read more
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RecommendedWonderful customer service. Genuinely nice team, from sales to financing and very thorough in explaining every detail, and answering all of my questions to help me buy two cars at once. One my daughters first car and the other a truck for myself to better haul my kids stuff around in.
Business response:
We are thrilled to hear about your positive experience with us, Jessie! Thank you for choosing Gastonia Nissan for your car buying needs. If you have any further questions or concerns, please do not hesitate to reach out to us at (855) 274-8641.
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This review specifically reflects the service department’s way of handling things, primarily Andrew Fesko (service advisor). If a 0 were an option it would absolutely apply. I will provide some back story on this matter: Originally I took my vehicle in due to issues with the transmission and because every warning light was blinking at the same time, and this was sometime in April. Andrew Fesko serviced it, and stated it was due to my subwoofers. I have never had this issue before with any other vehicle I have ever had, Nissa... read more
Went in for oil change asked to see why check engine light was on, Have 150,000 warranty on Truck only has 48,000 and said it would be $165,00 to check see why lite was on, So guess we just wait till something Blows to figure it out! Really concerned bought rotating the tires, and changing air filters, but not the check engine light!
I went it with a tire with a slow leak. They put my tire through all of the tests and could not locate the leak. I took it to a tire repair business today, Momentum Car Care where they replaced an old plug and sealed the tire on the inside...$26.00!
Business response:
Sally, I am passing your concerns to our Service Director. I apologize for the inconvenience.
Frequently asked questions about Gastonia Nissan
How is Gastonia Nissan rated?
Gastonia Nissan has a 4.4 star rating with 4,911 reviews.
When is Gastonia Nissan open?
Gastonia Nissan is closed now. It will open tomorrow at 12:00 p.m.