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Gastonia Nissan
- Car Dealers
- Gastonia, NC
About this business
Location details
2275 E Franklin Blvd, Gastonia, NC, 28054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Horrible customer service and experience. Will NEVER buy another vehicle from them.
Business response:
Susanna, It was great speaking with you and I am in the process of rectifying this situation. I will be back in touch with you by Friday! Thanks so much for your patience. Sincerely, Kimberly Vandenberg, Executive Assistant
Horrible customer service and experience. Will NEVER buy another vehicle from them.
Went to buy a car and looked at an infinity and the sales guy that came out and talked with us went in to get the floor manager cause it was a used car. Went in to make deal on car and said was going to pay cash. He wouldn't even come off 5 hundred dollars so I got up and walked out and went to the Toyota place down the street and bought a better car for less money. If u want a good car and wonderful salesman go to Toyota of Gastonia and talk with Lawrence Anderson and tell him Ricky sent u. Want b disappointed.
Business response:
Mr. Kennedy, I would love to speak with you regarding your experience here. If you're so inclined, please contact me at the dealership. Sincerely, Kimberly Vandenberg - Executive Assistant. You may also ask for our Owner Loyalty Manager, Marian Martin
I’ve only had my car little over a year already needing tires now it’s a little rogue. $675 for tires and wanted to do a $1000 matience on it. Gezz I’m still making payments
Business response:
Leslie, I will have our Service Manager give you a call to address your concern! Please let me know if I can be of further assistance. Sincerely, Kimberly Vandenberg, Executive Assistant
My bluetooth lost it’s connection to my IPhone and would not reconnect. Called the service department and they said bring it in and we will check it. I told them I had a 100,000 mile electronics warranty, which I paid over $2500. Service Advisor said “if” it is covered, there would be a $100 deductible. Otherwise it would be $139 for the technicians time. Advisor said since they weren’t replacing any parts, they would reprogram the Bluetooth and it wouldn’t be covered by warranty. Charges ended up $163 because they charge a... read more
Business response:
Brent, please give me a call at your earliest convenience. Would love to speak with you about this. Sincerely, Kimberly Vandenberg, Executive Assistant
If there was a way to put NO stars I would. This place is full of scam artists. They cheat their employees out of money so I can only imagine what they do to their customers!! Buyers beware and don’t even THINK about working there. Your family will starve to death and you’ll be damn near homeless. PATHETIC excuse for a dealership. This place needs to be shut down!!
Business response:
Ms. Shemane, I'm sorry but I don't have a record of an employee by this name in our system. Please contact me if there is a misunderstanding. Sincerely, Kim Vandenberg, Executive Assistant
I won’t say one star, but I am very disappointed by the service dept. I’m going to pick my car up later, hopefully they can redeem themselves!...... so I went to pick up my car and they were very apologetic and made sure I was taken care of. Much better!!! I increased my rating from a 2 to a 4.
Business response:
Thank you for letting us make it right William - we appreciate your business
Frequently asked questions about Gastonia Nissan
How is Gastonia Nissan rated?
Gastonia Nissan has a 4.4 star rating with 4,911 reviews.
When is Gastonia Nissan open?
Gastonia Nissan is closed now. It will open tomorrow at 12:00 p.m.