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Gastonia Nissan
- Car Dealers
- Gastonia, NC
About this business
Location details
2275 E Franklin Blvd, Gastonia, NC, 28054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
I have free oil changes with my lease otherwise I would never have service performed there. I’m disabled and it’s difficult to sit for extended periods of time and sitting 45-90 minutes for an oil change when I have an appointment is ridiculous. We bought 2 cars in 2 yrs from you and won’t purchase again. You can never speak to service mgr it’s a nightmare experience every damn time Click
Business response:
Suzi, I am so sorry to hear this and understand your frustration. My Service Manager, Tyler Dennis reached out to you and left a message. At your earliest convenience, please give Tyler a call so that we can address your frustrations surrounding your experience. If you are unable to reach Tyler or Justin, our Service Director, please ask for me! We look forward to turning this around! Sincerely, Kimberly Vandenberg ~ Executive Assistant
Do not go and get a recall done. I made my appointment a week and a half out so they would have the part and after I got there they told me they didn't have the part, so I wasted my expensive Biden gas to get there when they should have told me they didn't have the part and reschedule for a later date. Poor way to do business!!!
Business response:
Kevin, please reach out to Justin Gainey, Service Director so he can look into this. We are unable to find you in our system but we're committed to addressing this! Thank you for bringing this to our attention and we will find out where the breakdown occured. Sincerely, Kimberly Vandenberg ~ Executive Assistant
They did not fulfill their end of the agreement with our purchase. Will definitely NOT recommend this dealership to anyone. Will not let me post full review here due to limited available character
Business response:
Brian, We are sorry to hear you had a bad experience with us. It is our goal to ensure our customers are completely satisfied. Please reach out to me directly so we can rectify this situation. Jeff Viner Managing Partner jviner@mygastonianissan.com
My wife and I went to Gastonia Nissan in search of a Nissan Rogue we had seen advertised on their website. When we arrived to look at the car it was only in fair condition.(smelled like cigarette smoke and multiple interior/exterior cosmetic issues ) We asked to see other options close to the one we saw on the website. They had 2 other Rogues that met our criteria. We liked the black one and asked for a test drive. After the test drive we decided to sit down and talk numbers. We were then informed that the vehicle had a $150... read more
I am very disappointed in the lack of integrity and honesty at the Gastonia Nissan service department. My daughter took her car in for an oil change and they overcharged her for the service. To make matters worse they told her that a bunch of stuff was wrong with her car to the tune of over $2,000. Luckily we got a second opinion. Nothing outside of a cabin filter needs to be fixed. They were truly just trying to take advantage of a young women. Shame on you Gastonia Nissan.
Business response:
Susan, I have passed your comments along to my Service Manager, Justin Gainey and he will be reaching out to you immediately. Integrity and honesty is the hallmark of our customer experience so we are committed to addressing this. If I can be of further assistance, please give me a call at the dealership. Sincerely, Kimberly Vandenberg Executive Assistant
Ok this is going to be a bit long so if you are not in the mood for a long read, best move on now. However, if you want to know of a truly poor experience then read on. Last year I bought a 2016 NIssan Altima S from Gastonia Nissan. I went in that day with a pre approval letter from Capital One finance. We were set down and a multitude of credit checks were run despite my pre approval status. It was early in the afternoon when we started and didnt get out of there till nearly 9 pm that night, but I digress. After ... read more
Business response:
Mr. Manning, I would love to speak with you regarding your experience(s) with us. We are unable to locate your name in our database. We certainly would love the opportunity to address the issues you have mentioned but we would like to be able to pull up your history with us and see who was involved in those instances. You may contact our General Sales Manager, Mike Kim; our Service Director, Ben Cooper; our Managing Partner, Jeff Viner; or myself at your earliest convenience. We welcome the opportunity to address and clear... read more
Just purchased a 2012 Altima today. Had a wonderful experience. I will definitly be doing business there again. Thanks Hannah, Miguel, Leon, and Mike Kim.
Business response:
Thank you Jamie for the great review! We look forward to doing business with you in the future! Sincerely, Kimberly Vandenberg Executive Assistant
When people can’t even keep their word(or price agreement), that’s when we know this world is headed towards the shitter!!!
If you don't have your word you don't have anything. What terrible customer service to promise one thing and then not follow through. I will never do business with you.
Frequently asked questions about Gastonia Nissan
How is Gastonia Nissan rated?
Gastonia Nissan has a 4.5 star rating with 5,211 reviews.
When is Gastonia Nissan open?
Gastonia Nissan is closed now. It will open at 9:00 a.m.