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Gastonia Nissan
- Car Dealers
- Gastonia, NC
About this business
Location details
2275 E Franklin Blvd, Gastonia, NC, 28054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
This review specifically reflects the service department’s way of handling things, primarily Andrew Fesko (service advisor). If a 0 were an option it would absolutely apply. I will provide some back story on this matter: Originally I took my vehicle in due to issues with the transmission and because every warning light was blinking at the same time, and this was sometime in April. Andrew Fesko serviced it, and stated it was due to my subwoofers. I have never had this issue before with any other vehicle I have ever had, Nissa... read more
Went in for oil change asked to see why check engine light was on, Have 150,000 warranty on Truck only has 48,000 and said it would be $165,00 to check see why lite was on, So guess we just wait till something Blows to figure it out! Really concerned bought rotating the tires, and changing air filters, but not the check engine light!
I went it with a tire with a slow leak. They put my tire through all of the tests and could not locate the leak. I took it to a tire repair business today, Momentum Car Care where they replaced an old plug and sealed the tire on the inside...$26.00!
Business response:
Sally, I am passing your concerns to our Service Director. I apologize for the inconvenience.
Ladies, Don't go to Nissan for repairs unless you can afford being scammed out of all your money. They all about finances here. Their customer service satisfactory. Charge you more for the work done.
Recommendedhave spent over $10,000 in the last several months. Every time they tell me my truck is fixed 2 weeks later back to dealership. Every time the repair is over $1500.00. For the amount of money I have spent could have had new engine. Truck still not fixed. trying to find someone to fix my truck. they also told me I need new differential. price was $6000.00 Took truck to transmission shop they fixed differential $60.00. Wonder how many people are being taken advantage of. Sad. Sorry way to take care of customers
Let me start off with I purchased my vehicle brand new and no issues with the purchase of my vehicle. It wasn't until owning, servicing and have paid off my vehicle that I began to have trouble. The 5th year of me owning my vehicle is where my trouble began. So let's begin on July 7th 2020 when I took my vehicle to get service to verify WHICH component failed in the AC system. I figured it was the blower motor but I wanted to make sure before taking my car apart to fix it. Technician Francisco Ramos (603) verifies that it wa... read more
Business response:
We are sorry to hear about your experience. When you left the other day after speaking with our Service Manager, Tyler, he truly felt you were in a good place. We would love the opportunity to speak with you regarding your apparent ongoing displeasure. It is our policy and desire to take care of situations as they arise, which they do from time to time. Please contact us at your earliest convenience. Sincerely, Kimberly Vandenberg ~ Executive Assistant
I have free oil changes with my lease otherwise I would never have service performed there. I’m disabled and it’s difficult to sit for extended periods of time and sitting 45-90 minutes for an oil change when I have an appointment is ridiculous. We bought 2 cars in 2 yrs from you and won’t purchase again. You can never speak to service mgr it’s a nightmare experience every damn time Click
Business response:
Suzi, I am so sorry to hear this and understand your frustration. My Service Manager, Tyler Dennis reached out to you and left a message. At your earliest convenience, please give Tyler a call so that we can address your frustrations surrounding your experience. If you are unable to reach Tyler or Justin, our Service Director, please ask for me! We look forward to turning this around! Sincerely, Kimberly Vandenberg ~ Executive Assistant
Do not go and get a recall done. I made my appointment a week and a half out so they would have the part and after I got there they told me they didn't have the part, so I wasted my expensive Biden gas to get there when they should have told me they didn't have the part and reschedule for a later date. Poor way to do business!!!
Business response:
Kevin, please reach out to Justin Gainey, Service Director so he can look into this. We are unable to find you in our system but we're committed to addressing this! Thank you for bringing this to our attention and we will find out where the breakdown occured. Sincerely, Kimberly Vandenberg ~ Executive Assistant
They did not fulfill their end of the agreement with our purchase. Will definitely NOT recommend this dealership to anyone. Will not let me post full review here due to limited available character
Business response:
Brian, We are sorry to hear you had a bad experience with us. It is our goal to ensure our customers are completely satisfied. Please reach out to me directly so we can rectify this situation. Jeff Viner Managing Partner jviner@mygastonianissan.com
Frequently asked questions about Gastonia Nissan
How is Gastonia Nissan rated?
Gastonia Nissan has a 4.5 star rating with 5,428 reviews.
When is Gastonia Nissan open?
Gastonia Nissan is closed now. It will open tomorrow at 9:00 a.m.