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Gastonia Nissan
- Car Dealers
- Gastonia, NC
About this business
Location details
2275 E Franklin Blvd, Gastonia, NC, 28054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
My wife and I went to Gastonia Nissan in search of a Nissan Rogue we had seen advertised on their website. When we arrived to look at the car it was only in fair condition.(smelled like cigarette smoke and multiple interior/exterior cosmetic issues ) We asked to see other options close to the one we saw on the website. They had 2 other Rogues that met our criteria. We liked the black one and asked for a test drive. After the test drive we decided to sit down and talk numbers. We were then informed that the vehicle had a $150... read more
I am very disappointed in the lack of integrity and honesty at the Gastonia Nissan service department. My daughter took her car in for an oil change and they overcharged her for the service. To make matters worse they told her that a bunch of stuff was wrong with her car to the tune of over $2,000. Luckily we got a second opinion. Nothing outside of a cabin filter needs to be fixed. They were truly just trying to take advantage of a young women. Shame on you Gastonia Nissan.
Business response:
Susan, I have passed your comments along to my Service Manager, Justin Gainey and he will be reaching out to you immediately. Integrity and honesty is the hallmark of our customer experience so we are committed to addressing this. If I can be of further assistance, please give me a call at the dealership. Sincerely, Kimberly Vandenberg Executive Assistant
Ok this is going to be a bit long so if you are not in the mood for a long read, best move on now. However, if you want to know of a truly poor experience then read on. Last year I bought a 2016 NIssan Altima S from Gastonia Nissan. I went in that day with a pre approval letter from Capital One finance. We were set down and a multitude of credit checks were run despite my pre approval status. It was early in the afternoon when we started and didnt get out of there till nearly 9 pm that night, but I digress. After ... read more
Business response:
Mr. Manning, I would love to speak with you regarding your experience(s) with us. We are unable to locate your name in our database. We certainly would love the opportunity to address the issues you have mentioned but we would like to be able to pull up your history with us and see who was involved in those instances. You may contact our General Sales Manager, Mike Kim; our Service Director, Ben Cooper; our Managing Partner, Jeff Viner; or myself at your earliest convenience. We welcome the opportunity to address and clear... read more
Just purchased a 2012 Altima today. Had a wonderful experience. I will definitly be doing business there again. Thanks Hannah, Miguel, Leon, and Mike Kim.
Business response:
Thank you Jamie for the great review! We look forward to doing business with you in the future! Sincerely, Kimberly Vandenberg Executive Assistant
When people can’t even keep their word(or price agreement), that’s when we know this world is headed towards the shitter!!!
If you don't have your word you don't have anything. What terrible customer service to promise one thing and then not follow through. I will never do business with you.
I called into Gastonia Nissan to make sure that they had the vehicle (2018 Nissan Altima) that I wanted in stock (provided stock number). Darrell Edwards assured me that they had the car in stock in addition to other options. I drove from Charlotte in 5:00 traffic to make it to the dealership. Darrell called me 15 minutes before my arrival and he confirmed that it was ok and he would see me when I arrived. I was prepared to make a deal and I knew exactly what I wanted. When we walked into the dealership the receptionist trie... read more
I have a friend who need they help to clear up a payment issues and they keep giving them the run around..THEY JUST LOSED A GOOD REPEAT CUSTOMER
I have a friend who need they help to clear up a payment issues and they keep giving them the run around..THEY JUST LOSED A GOOD REPEAT CUSTOMER
Frequently asked questions about Gastonia Nissan
How is Gastonia Nissan rated?
Gastonia Nissan has a 4.5 star rating with 5,428 reviews.
When is Gastonia Nissan open?
Gastonia Nissan is closed now. It will open at 9:00 a.m.