Gentle Dental Salmon Creek

Darci T 

on BBB

a week ago

Horrible business with billing. They scam there customers. Once someone uses them and they pay they keep billing and asking for more money 

Amanda T 

on BBB

a week ago

if I could give negative stars I would. I haven't been there in 3 years and at this point I feel like it's harassment with what they're doing. I've been over charged and they've continued to send me a "bill". They don't even send it every month and the paper looks completely fake and pixelated. I always payed out of pocket even when I initially had insurance nothing was ever covered but they never let me leave without paying. We turned them into better business bureau last year and reported again now and realized they had th... read more

randall j 

on BBB

a month ago

Gentle Dental is a rip-off. They upcharge for services that are covered by insurance. They also charge for services you could live without to run up your bill. I got my insurance company on the phone with Gentle Dental and agreed they changed me for services covered by insurance. They agreed they owe me $87. It's been 3 months trying to get my money. 

Kristina K 

on BBB

2 months ago

I had to have a root taken out from under my dentures and I had to wait 4 months to get in for that along with ill fitting dentures as I say they are but gentle dental does not say that as my dentures rock back and forth when I eat and causing significant sores in my mouth, neck and sinuses because of the rubbing. I got my root taken out and went back in to get new dentures. But my insurance will not approve the dentures as the dentist wrote down in notes that it is something else that is wrong and it is not ill fitting and ... read more

Kathleen M 

on BBB

4 months ago

I actually like my dentist at the ************** location, but their accounting department is another story. I mailed them a personal check in June 2025 for work done in May. Since the check hadn't cleared by August, and after talking to one of the employees in the office on *******, I told them I would put a stop payment on that check because it must have been lost in the mail. I then paid through my bank, and the bank shows the check was sent on August 13th, but has never been cashed. In the meantime, I get a bill showing ... read more

Cassondra R 

on BBB

5 months ago

Unexpected balance billing A breach can occur when an office provides an inaccurate cost estimate & then insists on charging the patient more than was originally agreed upon. In-network dentists cannot bill patients 4 a contractual write off but out-of-network dentists can unless state law or the patients plan prohibits it Balance billing: A dentist who is in-network with an insurance plan agrees to accept the insurance company's "allowed amount" as full payment for covered services. It is a breach of contract 2 bill the pat... read more

Clay M 

on BBB

6 months ago

This place is in the business of scamming people. Dentist tried to charge me $500 out of pocket for a laser cleaning (I dont think anyones insurance would cover this bogus). I opted out of that and then he refused to clean my teeth via any other method. Ill be reporting this business to the BBB and my insurance company. Absolute scum of the earth; preying on the less fortunate of this city. Was tempted to walk out part way through exam. Extremely predatory and aggressive. The office workers and hygienists are nice. DO NOT CO... read more

Victoria C 

on BBB

6 months ago

My older non-native English speaker father in law was charged over $1,600 for a procedure that was NOT done. Patient requested a refund that was apparently issued but it has been 5 months and still have not received the refund. Multiple visits to the office to request funds. I (a white female) have had to step in to get management to start to give a more accurate timeline and explanation of why the money has not been refunded. I feel there has been discrimination and an assumption that because he is older and not as proficie... read more

Katie G 

on BBB

6 months ago

This business does NOT care about it's clients,in my opinion. They were asked to check with my insurance before work was done. They lied, saying call was made. Insurance says there were no calls in the call log showing that. They did work that EXCEEDED annual allowance, unknown to me. I was left with a $1000 plus bill, as a senior this will be a lengthy process to pay off. The mgr would not come to the phone when I called, but told the assistant I was talking with to tell me they wouldn't accept accountability, that it was a... read more