Gentle Dental Salmon Creek

CHELSEA H 

on BBB

2 years ago

Denied insurance covered standard cleaning because I declined their add-ons for irrigation. I did this at a previous appointment with no problem, but this time I also told them I would not be getting braces. The hygienist became visibly upset/angry, jam the gum measuring tool so it hurt, then told me I have 2 cavities and I required the irrigation. She sent in the insurance lady to tell me the costs. I told her I declined them and just wanted the cleaning that was scheduled. She didn't say anything about cavities during this... read more

Elana Q 

on BBB

2 years ago

The Orthodontic Team told owes me money for a procedure in which I owed nothing, but they charged me money up front before billing my insurance. The insurance then proved I owed nothing, like I told them, but they wanted money before providing me any care. They are so used to peoples insurance not covering the procedure I got that they dont know what to do when someone actually has insurance that covers the procedure. They have told me for months that corporate will call me and issue the refund to my credit card and I gave n... read more

Wendy R. 

on BBB

2 years ago

They don't care about their patients and I've been trying to get a refund from an over payment for more than 3 month. I have been told that the manager will get back to me but still nothing. Now they won't even *************. I have left MANY messages. I am hoping that just maybe the *** will contact them. 

Bonnie H 

on BBB

2 years ago

I'm with delta dental insurance. We were assigned to ****************** at ********, evergreen location in **********. He was very unprofessional. Started talking very loudly in reception area with my 14 yo daughter present. He said to not do any x-rays on her and to not give us any other appointments. My daughter is the one that said he's talking about us. I asked him what the problem was and he got combative. He informed me he doesn't have to take us as new patients tho deltacare has been paying him since January. My main ... read more

Teresa A 

on BBB

2 years ago

ok. I have been a patient at the Marysville, WA. office for a year. During this time, I had all my teeth pulled, and new dentures put in, plus a relign last July. I had very good experiences with the dentists, it was completely painless, and I have recommended several people to them. However, I had been informed in september that my bill was completely paid, and i was delighted to be informed that my insurance overpaid and they were going to cut me a check. Unfortunately, I still haven't received this check, and I have been ... read more

Emelie R 

on BBB

2 years ago

I've been a patient with Gentle Dental of Westland ( Michigan ) for a year now. Their office staff have major issues and every time I go, there's some sort of issue. They don't answer they phone, take days to call you back, over book cleaning appointments, have long wait times to be seen and they have also mixed up my insurance information and spent 6 months trying to bill my insurance, before calling me to tell me that there was an issue, which turned out to be the office's error!! When I speak to the office staff about the... read more

Renay H 

on BBB

2 years ago

I've been trying to get ahold of them for over a month. The only option given that pertains to my issue is the ******** ******* option. When I pick that option, it **** hang up on you because I don't have an extension to a person working there. I called another interdent and they took my information and said they **** send it to corporate. They were suppose to call me within 48 hours. No one has called me back. 

Linda M 

on BBB

3 years ago

They discriminated against me and my ******* Dog. I like my current dentist, he is pretty good. I don't like anything else about this company. They need to be shut down! 

Hope R 

on BBB

3 years ago

This is the worst experience I've ever had with the Gentle Dental Valley ************ location. All payments are due upfront the day of the procedure and I had several visits w/one final appt. The final appointment I was turned away because they demanded 30% down of approx $1400.00 **** for one crown appointment. YIKES! I asked if they would accept $100 payments towards my remaining balance so that I could get my crown, but was turned away by the office manager. I left. The dental surgeon was not happy about me being turned ... read more