Gentle Dental Salmon Creek

Kathleen M 

on BBB

a week ago

I actually like my dentist at the ************** location, but their accounting department is another story. I mailed them a personal check in June 2025 for work done in May. Since the check hadn't cleared by August, and after talking to one of the employees in the office on *******, I told them I would put a stop payment on that check because it must have been lost in the mail. I then paid through my bank, and the bank shows the check was sent on August 13th, but has never been cashed. In the meantime, I get a bill showing ... read more

Cassondra R 

on BBB

a month ago

Unexpected balance billing A breach can occur when an office provides an inaccurate cost estimate & then insists on charging the patient more than was originally agreed upon. In-network dentists cannot bill patients 4 a contractual write off but out-of-network dentists can unless state law or the patients plan prohibits it Balance billing: A dentist who is in-network with an insurance plan agrees to accept the insurance company's "allowed amount" as full payment for covered services. It is a breach of contract 2 bill the pat... read more

Clay M 

on BBB

2 months ago

This place is in the business of scamming people. Dentist tried to charge me $500 out of pocket for a laser cleaning (I dont think anyones insurance would cover this bogus). I opted out of that and then he refused to clean my teeth via any other method. Ill be reporting this business to the BBB and my insurance company. Absolute scum of the earth; preying on the less fortunate of this city. Was tempted to walk out part way through exam. Extremely predatory and aggressive. The office workers and hygienists are nice. DO NOT CO... read more

Victoria C 

on BBB

2 months ago

My older non-native English speaker father in law was charged over $1,600 for a procedure that was NOT done. Patient requested a refund that was apparently issued but it has been 5 months and still have not received the refund. Multiple visits to the office to request funds. I (a white female) have had to step in to get management to start to give a more accurate timeline and explanation of why the money has not been refunded. I feel there has been discrimination and an assumption that because he is older and not as proficie... read more

Katie G 

on BBB

2 months ago

This business does NOT care about it's clients,in my opinion. They were asked to check with my insurance before work was done. They lied, saying call was made. Insurance says there were no calls in the call log showing that. They did work that EXCEEDED annual allowance, unknown to me. I was left with a $1000 plus bill, as a senior this will be a lengthy process to pay off. The mgr would not come to the phone when I called, but told the assistant I was talking with to tell me they wouldn't accept accountability, that it was a... read more

Dakota T. 

on BBB

6 months ago

Worst Dental experience I have experienced. I worked with the ortho team for four years. My braces were supposed to be on for two years. They left excessive gaping in the top front teeth, making the gaps even wider than what they were when we started the office has taken accountability and has blamed me for why my teeth looked the way that they do. They saidit was due to my oral health. The office manager is extremely rude and manipulative. she does not take accountability. They could care less about their patience instead o... read more

Arturo P. 

on BBB

6 months ago

In Nov 2024, I made an dental appointment for 2:30 pm, May 6, 2025. Several days prior to the 6th, I received a text changing my time to 1:30 pm. No verification required, but to call if I could not make it. I arrived at 1:15 on the 6th and checked in with the receptionist who had an attitude. She informed me I had to wait till 2:30 pm . I informed her of their text and tried to show it to her on my phone. She replied, she did not care and that the original appointment was 2:30. I told her I could not wait as I had already m... read more

Michael D 

on BBB

8 months ago

I am writing to formally file a complaint against Gentle Dental in *********, **, regarding their refusal to see me as a patient due to my Medi-*** ********** I believe this treatment was discriminatory, unprofessional, and in direct violation of ethical standards in dental care.Dental Office *************** GENTLE DENTAL DEL LAGO ********************************************* Their refusal to treat me due to Medi-*** ******** is both unethical and potentially a violation of state regulations.I am going to request that the De... read more

Erica I 

on BBB

9 months ago

If I could give 0 stars I would. NEVER EVER go here. I scheduled my appointment TWO WEEKS in advance at 2 pm. They tell me the day of the appointment that they need to reschedule. I work full time and had to take leave to make it to this appointment so I could not reschedule. They set me up at another location only to be told five minutes later (they kept calling me after I specifically asked to text since I was at work) that I cant get the time I wanted. So they set me up at a third location 20 mins out of my way. I show up... read more