This profile has been claimed by the business owner or representative.
Gentle Dental Salmon Creek
- Dentists
- Vancouver, WA
About this business
Location details
800 NE Tenney Road, suite B201, Vancouver, WA, 98685, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | Closed |
Complaint Against: Gentle Dental Employee: ***** *****, Dental Hygienist I am filing a review regarding an upsetting and unprofessional experience during my deep cleaning appointment on 6/12/2026 3PM.From the start, ***** ***** spoke to me in a tone that felt judgmental when asking about my dental history. I explained I had not had a deep cleaning before and had not been to a dentist since I was a teenagersomething I am already self-conscious about. Instead of being supportive, her demeanor made me feel embarrassed.During th... read more
We were patients for 15+ years. In **************************************************************************** full by my insurance. When I got the *** I requested a refund for the overpayment but all I got was excuse after excuse about why they couldn't do that. At one point I was told they don't give refunds but I could use the credit on my account to buy toothbrushes or teeth whitening kits. After 18 months I finally had to get the WA Attorney General involved to receive the refund.
Left a tooth in my mouth and tried to get an appointment to get it out or talk to the Doctor. The office manager ***** is so rude and told me i didnt know what i was talking about. Since when is she a dentist and wouldnt fit me in to see the doctor, Im a former cancer patient and have to watch my health. Also my face was completely black and blue and i had to work like that. They pushed for me to have permanent teeth put in and I was barely 100 pounds. I then agreed and they said it was covered by my Insurance. But now that ... read more
Business response:
Thank you for bringing your concerns to our attention. We sincerely apologize for the frustration and distress you experienced throughout your treatment and follow-up care. We understand your concerns regarding your health history, the treatment outcome, communication with the office and the billing matter you referenced.We take all patient concerns seriously and appreciate you taking the time to share your experience. We are sorry to hear you felt dismissed when attempting to discuss your concerns and that you were unhappy ... read more
Some of their front desk customer service managers are rude and shift manager too and ************************* needs to do more .very bad experience
Horrible business with billing. They scam there customers. Once someone uses them and they pay they keep billing and asking for more money
if I could give negative stars I would. I haven't been there in 3 years and at this point I feel like it's harassment with what they're doing. I've been over charged and they've continued to send me a "bill". They don't even send it every month and the paper looks completely fake and pixelated. I always payed out of pocket even when I initially had insurance nothing was ever covered but they never let me leave without paying. We turned them into better business bureau last year and reported again now and realized they had th... read more
Gentle Dental is a rip-off. They upcharge for services that are covered by insurance. They also charge for services you could live without to run up your bill. I got my insurance company on the phone with Gentle Dental and agreed they changed me for services covered by insurance. They agreed they owe me $87. It's been 3 months trying to get my money.
I had to have a root taken out from under my dentures and I had to wait 4 months to get in for that along with ill fitting dentures as I say they are but gentle dental does not say that as my dentures rock back and forth when I eat and causing significant sores in my mouth, neck and sinuses because of the rubbing. I got my root taken out and went back in to get new dentures. But my insurance will not approve the dentures as the dentist wrote down in notes that it is something else that is wrong and it is not ill fitting and ... read more
I actually like my dentist at the ************** location, but their accounting department is another story. I mailed them a personal check in June 2025 for work done in May. Since the check hadn't cleared by August, and after talking to one of the employees in the office on *******, I told them I would put a stop payment on that check because it must have been lost in the mail. I then paid through my bank, and the bank shows the check was sent on August 13th, but has never been cashed. In the meantime, I get a bill showing ... read more
Frequently asked questions about Gentle Dental Salmon Creek
How is Gentle Dental Salmon Creek rated?
Gentle Dental Salmon Creek has a 4.2 star rating with 419 reviews.
When is Gentle Dental Salmon Creek open?
Gentle Dental Salmon Creek is closed now. It will open on Monday at 8:00 a.m.