Gentle Dental Salmon Creek

Melissa M 

on BBB

9 months ago

Whatever you do, dont make the same mistake as I did and go to these crooks for the last several years. They not only lie, leave you on hold for twenty minutes at a time, But they also overcharge Significantly. I had a root canal and a crown done a year and a half ago in 2023, For which they charge me $2000 for (I got quoted for 500 somewhere else afterwards - straight CROOKS). They said my insurance was good to go and then my claim was accepted. For months, I was receiving emails with statements for 500$ EXTRA dollars with ... read more

ST H 

on BBB

10 months ago

I have very similar complaints against Gentle Dental, except the office is called '*********' in ******, **. SAVE YOURSELF A LOT OF AGGRAVATION. Just don't go to any of their locations, which, unfortunately there are many. Same issues as others: 1. Misdiagnosis. Gentle Dental said my senior spouse had SIX cavities, plus gum disease. Of course, they suggested a super expensive treatment plan. We got a second opinion: NO cavities, no gum disease! (I knew my flossing husband was an oral health fanatic) Only one of two things co... read more

Jiehui X. 

on BBB

11 months ago

I went in for a routine cleaning, which was completed in just 15 minutes. The service felt rushed, with only the bare minimum performed. However, the bill showed charges for a ********************* typically associated with deep cleaning. This procedure is usually divided into four sessions, with each session lasting 11.5 hours. Its unclear how a 15-minute appointment could qualify as a comprehensive deep scaling ************ verify, I visited another dental clinic two days later, where the dentist confirmed that the bottom ... read more

Margaret T 

on BBB

a year ago

The staff here lie, overcharge, give incorrect information, coverup for the doctors mistakes, forgot to return calls, dont enter referrals, dont bother to sit down to look at your teeth, recommend treatments that arent needed including fillings. The office manager doesnt seem to care about how this stuff messes with peoples lives. 

Elizabeth F 

on BBB

a year ago

I have had multiple billing issues with Gentle Dental in ********, **. I called to speak with the office manager, ******. I was told multiple times by ****** that following up on denied claims is the responsibility of the patient, not the provider. I explained that I am unable to follow up on denials when my insurance has no record of the claims ever being received. She continued to tell me it isnt their problem and theyve done nothing wrong. I called back and spoke with *****. I asked if she could provide proof that they ac... read more

Tez C 

on BBB

a year ago

Ive been a patient at the gentle dental in *******, ** on ********************* for over a decade. I typically love the dentist and have always had a great experience there until today on 10/24/24. I went in for my six month cleaning and I didnt have my typical doctor, which is Dr. ******* which was fine Until this was the worst experience Ive ever had in my entire life at a dentist office and it was just a cleaning. It was so painful. I believe I saw Dr. *** she is fairly young. Her and the assistant were constantly leaning... read more

Elizabeth R 

on BBB

a year ago

After being a patient of Gental Dental in ***** for 18+ years I had to leave the practice since their female Oral Surgeon was unable to remove implant screws that she herself put in. It was discovered that screws we're improperly set by her which created an absolute disaster and also compromised another tooth in the midst of it all. I'm in the process of seeing another dentist to help the fix what Gental Dental Tempe Oral Surgeon could not even though she created the issue. 

Deena G. 

on BBB

a year ago

I have tried to contact the corporate office in California to file a complaint about the office staff at the Gentle Dental location in ********, *******. The office manager as well as one of the members of the office staff have been extremely rude in person and on the phone upon several different occasions since January of 2024 in regard to obtaining and trying to resolve a billing issue/insurance out of network issue. I have never received a call back from the corporate office to discuss this information. 

Charnelle M 

on BBB

a year ago

I have been with GD, **************** for many years, Ive been too lazy to leave until today. The reason is this: my temporary crown fell off and I called them Monday while they were open so I could come in and get it Re cemented. They stated they couldnt see me until late Wednesday because they were busy, they kept repeating, its a busy office, you just cant come in and expect to be seen. These are Drs, not covering an exposed root is dangerous to the tooths health, who knows what could happen in 2 days? I am offended, by t... read more