Gentle Dental Salmon Creek

Donna T 

on BBB

a year ago

What is the culture being permeated at the Gentle Dental office located at *********************************************************************? The question is being asked based on my interactions with the dentist on October *****, 2022. The dentist attempted to file down my bridge without my permission because the lab did not make it properly.Fast forward to February 27, 2024. I was extremely disappointed when the licensed oral health professional (hygienist), did not thoroughly clean my teeth. During previous visits, the... read more

Larry H 

on BBB

a year ago

The switch to the new accounting software has left perplexed. I now receive 3 years of billing information with 0 credits. I believe that I have been overcharged, but it is difficult to sort it out based on the information they provide. Do not use Gentle Dental. 

Joel L 

on BBB

a year ago

I received care from Gentle Dental on 11-22-22, 12-15-22, 1-20-23 and a cleaning 2-7-23. I paid some $ and my insurance was billed. I had a cleaning on 08-08-23 at which time I was advised I had a credit from a previous payment which the insurance had covered. I was told it would be applied to the cost of the cleaning. I explained and confirmed by phone that my cleanings were always covered, not subject to the maximum benefit level. I was told they had to bill the insurance and then they would be able to determine if I had m... read more

Joel H 

on BBB

a year ago

Avoid, Avoid, Avoid. I visited twice with my son for the orthodontist with the prospect of getting him braces. The first time, we had to wait an hour after our scheduled appointment before he was seen. The second time, we waited 40 minutes past our appointment and finally got up and left.The receptionist never checked on us and spent the majority of her time on the phone with some friend or family member dealing with personal issues.Please start holding businesses, especially medical-based businesses, accountable for their w... read more

Dr G 

on BBB

a year ago

Fncking garbage company. If given the opportunity to rewind time and yank my own teeth out instead I'd do that. The over charged and after THREE appointments for the same issue they still couldn't get their act together. Go somewhere else. Or, grab some pliers, rip out your own ************* wipe your a** with a twenty dollar bill. It'll be less painful, and less expensive. 

kathy t 

on BBB

a year ago

Absolute nightmare in ****, **! I had a filling done and the Dentist did such a horrible job that I had to have the tooth redone at another practice. My filling was cracked with sharp edges and I was in horrible pain for week. They charged my insurance and I had to pay $1200 out of pocket at the other dentist to fix it. I disputed my copay with my credit card company for service paid but service not rendered and won! Thankfully the new dentist took amazing pictures of the botched job and cracked tooth that I submitted ***** ... read more

Jennifer J. 

on BBB

2 years ago

This organization is horrible! They refuse to address a billing issue that has been ongoing for 11 months. And this if for services that were 2 and 3 years ago, which they started billing me for just this past Oct. They will not respond to calls or emails. They keep sending statements that have no useful information, such as the date of service and the service associated with the charges. Everything is generic such as "insurance adjustment". We have record of paying over $800 out-of-pocket for the services already, and then ... read more

Johnny S 

on BBB

2 years ago

OUR ORTHO ORDEAL Ive never written a flaming review before. But then Ive never has such as bad experience with a doctor before. The doctor was an orthodontist at Gentle Dental in ********. Heres a summary of the 6 pages of notes that I took: 1.NOT Gentle at all lots of pain and discomfort 2.Dr. started treatment too early all baby teeth 3.Dr. caused her own delays miscalculations, poor planning & scheduling 4.Dr. and staff LIED to us 5 times about procedures and scheduling 5.Dr. made mistakes sizing the expander AND retainer... read more

Jane D 

on BBB

2 years ago

This corporation has zero customer service and if you run into a billing dispute they will never respond to your objections or complaints. No one will answer your emails, your phone calls, or even your in-person visits. If you have problem it simply is ignored while at the same time you will continue to receive your incorrect bill for years to come.The sad part is the employees are mostly good people just trying to do their work. Some of the dentists are good. Some try to "upsell" you on services that you don't need. The cor... read more