Gentle Dental Apple Valley

Samuel H. 

on Yelp

a year ago

Be very careful with this place. I have been waiting to leave a review until I had a second opinion. Long story short was told I needed a Root canal, crown, special mouth guard made to put special paste in it for nighttime use, deep cleaning and maybe some other things I can't remember. I asked what if I just want to fix my back molar and get a cleaning? She told that's not possible and that my appointment couldn't continue without agreeing to receive that treatment. Not even a cleaning. So I left. Went to another dentist. T... read more

Connie J. 

on Yelp

2 years ago

If there was a negative star they would have earned it. Called 9/17 Confirmed with the person who picked up the phone at the Hesperia office that Gentle Dental took DeltaCare thru my employer group plan. He confirmed that they take DeltaCare.....first roadblock out of the way. Next appt in Hesperia wasn't until 10/28 and hubby had a more urgent situation. Scheduler found an opening on 9/27 (today) in AV office. Spent 15/20 mins on phone wiht scheduler providing the DeltaCare policy details etc. Got reminders about appoint... read more

Sonya L. 

on Yelp

2 years ago

Horrible customer service and unprofessional! Made multiple appointments and each time they cancelled the same day with little notice! Not considerate of their patients time or the time taken off of work. 

Jamie A. 

on Yelp

3 years ago

Although the customer service, over the phone is on point. The clerical error and multiple reschedule leave much to be said. 

Ricky S. 

on Yelp

4 years ago

Going to the dentist gives me anxiety. Every time I go to this dentist they take x rays and then leave me in the chair with my thoughts for an hour listening to drills in the background. I just can't do it anymore but I also can't ask an office if they are going to do this to me, they will always say no way. I drove past 50 dentists to come here. 

Jennifer S. 

on Yelp

4 years ago

I wasn't going to make this review because I was just happy to not be in pain anymore after 2 years of it. But I was lied to at least 3-4 different times in 2 visits... If you value your teeth don't go here or any other GD location. First they put my crowns (2) on backwards and played it off like they had no clue why I couldn't close my mouth correctly RESULTING in having to file the bejesus out of them and they now look horrid. Their work was perfect ... 2nd the dentist himself assured me that they would work with me on pay... read more

Jeffrey H. 

on Yelp

7 years ago

This is singlehandedly THE WORST dentists office you can come across. The employees try their best to milk your insurance to the extent of complete lies. The dentist we went to before Gentle Dental said that they couldn't pull a tooth because the roots were too curved. The x-ray showed straight roots on the tooth with the cavity at the first dentist and at Gentle Dental. I've never experienced such an unnecessarily long waiting (about 2hr 15min) just to have to leave. 

Robert D. 

on Yelp

8 years ago

I showed up on time for my 9:00 a.m. appointment. At 10:00, I was still in the waiting room. When I approached the front desk, the receptionist told me they were not ready to take me and that I would have to continue to wait. I told her to shred my records and walked out. Now I also discover that my new dentist's quote for an implant is a whopping $600 less than what Gentle Dental quoted me! Patronize this business at your own risk of being ignored and overcharged! 

Alyssa R. 

on Yelp

8 years ago

The worst experience I've had. I arrived to my appointment 10 mins before my appointment time which was 9am.. The receptionist was very nice and accommodating. However, it did not make up for the amount of time I waited in this office nor the service I received from them. I waited for over 2 hours to be completely done! The dentist was very rude (Dr. Williams). He spoke over me and did not want to hear anything I had to say. All of the equipment here is outdated. My gums were being rubbed raw from the cards they kept putting... read more