Gentle Dental Riverside Tyler Village

Ronald P. 

on Yelp

4 years ago

So I was looking for an immediate cleaning and didn't read any of these reviews before going in. Since they seem to monitor this yelp account, I am going to state that I have no interest in the periodontist referral. I'm not going to call anyone to fix something if I get billed in error and the attached file is a photo of the receipt of what I paid. I'm supposed to get 2 fully covered regular cleanings a year, and they still billed me for 67.50 dollars. If I get billed a second time for anything else I'm going to be calling... read more

Kaylee J. 

on Yelp

4 years ago

this place has been the worst professional place I have been to. They rescheduled us twice and then told us we never made an appointment, they told us they would send in a prescription and then never sent it.. and then wouldn't answer their phones 35 mins before closing. Everything has been a hassle and everything has been oh let me get back to you on that for 2 weeks now they all just point fingers at each other. I would give zero stars if I could. 

Carissa N. 

on Yelp

5 years ago

Let me start out by saying I have extreme anxiety especially about dentists and was making my appointment due too a loose crown and broken molar. I explained this when I made my appointment and was assured they understand. No part of my experience here was reassuring let alone professional. I had a 9am appointment and was told I was the first appointment and would be brought right in. The day of my appointment I arrived early in case of any paperwork or anything, I checked in and got the new patient forms filled out. I wait... read more

Nathan H. 

on Yelp

5 years ago

I went here about 3 years ago for a procedure, cleaning out the gums, or roots. They quoted me 12000.00 +/- for the procedure, and they told me if I would sign and start the procedure THAT DAY, that they would give me a $ 1000.00 discount. (does that sound like a used car salesman to you, maybe "Honest john"??) I told them no and price shopped. I found another specialist on my FIRST call who quoted me LESS THAN HALF, of what these shit heads wanted. So......if they're NOT thieves, they sure do play the part good. Maybe they... read more

Julia M. 

on Yelp

5 years ago

I've been here for two and a half hours and the dumb bitch in the front desk let everyone who came in after us, leave before us. What's the point of an appointment?? Terrible communication and horrible service. All for a cleaning and filling. Never takes this long. such bull shit 

Regina P. 

on Yelp

6 years ago

My husband and I had back to back appointments scheduled and confirmed MULTIPLE times for today 6/6/2020. We show up at 12:15pm and the location is closed. We called customer service and the first person told us the location was out to lunch due to return at 12:30pm. At 12:45pm we called customer service again only to be told the location is IN FACT CLOSED and that yes WE HAD 2 APPOINTMENTS SCHEDULED TODAY. With a new baby, getting out of the house is difficult and we waited 3 weeks for this Saturday appointment. This is com... read more

Lisa L. 

on Yelp

7 years ago

Dentist told me to come back in 3 months for a cleaning. I was skeptical that my cleaning would be covered by insurance, so I called them beforehand. They said it would be covered. Came in for my appt, and they said my cleaning was not covered by insurance and to come back in Sept. All told, with drive time and wait time, it took over an hour of my time. They should have offered me some sort of concession for THEIR mistake, but they did not. My first visit, I asked them to get the x-rays taken by another dentist. They did no... read more

Karla T. 

on Yelp

7 years ago

dont come here theyre always rescheduling and there not gentel it was painfull no good 

Colleen S. 

on Yelp

8 years ago

Follow up review. I did have to have to say I had my son filling completed yesterday and the biller knew I was not happy about my billing situation he did really try to help with the billing cost and helped some of the cost of billing and it was appreciated