Gentle Dental Vista

Alex S. 

on Yelp

a year ago

Horrible customer service. Incredibly hard to get ahold of staff. They cancel appointments day of. They milk insurance and will drag out the process of fixing things. I've had multiple bad experiences here and iv never written a bad review about any place but this place inspired me. My partner and I both went here and enjoyed our first experience and now we will never return. I don't know why dentists are so inconsiderate of people's time. I've never had a doctor do anything like this. It's mind blowing. 

Mike H. 

on Yelp

3 years ago

This is the type of dentist they warn you about. They do not make it clear what your insurance covers. I wanted a cleaning and they never told me the price for that.... They write you up for a specialized cleaning and then you're under the assumption it's covered. I ended up paying close to $500. I clean my teeth every 6 months and suddenly I had two cavities. Bad experience. 

Susan M. 

on Yelp

4 years ago

Gentle dental vista. California The worst dental practice ever They billed me for services I never received. I am a senior citizen Told me I could only have a cap cemented only once in my mouth Told a friend she needed 2000 dollars of work 3 other dentists. Said her teeth were fine Stay away I would give 0 if I could Front office manager is overbearing And before service he asked me to sign not getting a service which I was entitled to Calling my insurance I could have had that service multiple times Definitely I feel l... read more

Jose O. 

on Yelp

4 years ago

Hello Everyone! I'm back to give an update. Well I got all my dental work done on 08/31/21 and I payed my bill in full. So I was assured by the office manager that i would not get a bill that everything was paid by my insurance. I asked him 3 times are you sure? He said yes every time. I even asked the woman when I payed the bill is this it ? I don't want to get a bill later! She also assured me that I would not get a bill. Well I got a bill! I called up the office manager named Jovan and he went on to tell me that it's my ... read more

Dawn W. 

on Yelp

5 years ago

The office manager can't be trusted. I asked him if got pre-authorization from my insurance company and he said yes. My copay was 1800.00. After the work was done, I was told I owed another 900.00. When I asked about the 1800., he said that was just an estimate. When I asked about the pre-authorization, he said he just verified that I have insurance. They don't have time to send a pre-authorization for all the work being done. So, now I have a space in the front of mouth where they pulled teeth and won't finish with the part... read more

Marc L. 

on Yelp

5 years ago

What do you get when you combine a used car salesman and a dental office? Gentle Dental Vista! I switched insurances thinking I would save money, nope. This dental practice is crooked. I went because of an urgent dental manner, yet they tried to upsell me on everything. They "found" a bunch of dental problems that somehow developed in the months since I switched dentists and manifested a $5000 treatment after insurance! HAHAHA. The hygienist is below average and I was in discomfort for much of the cleaning. The dentist hers... read more

Josh G. 

on Yelp

5 years ago

Gave this office a try because they're close to home and had decent reviews. The equipment seemed old / outdated, especially the x-ray equipment & the chairs. They had a really hard time getting my x-rays completed. Exam took 2 hours. When I came back for my cleaning a few days later it was another 90 minutes in the chair for a cleaning. They also charged me out of pocket for something that has always been covered by my insurance at my previous dentist and up-sold me on some items I'm not sure I really need. The staff was fr... read more

Rhia L. 

on Yelp

6 years ago

If I could give them 0 starts I would. I WAITED OVER AN HOUR IN THE CHAIR AND HAD NOTHING DONE. It was my first time with gentle dental. I went there for an exam at 2pm. First they wanted to get my X-rays. The dentist's assistant tried to help me get my X-rays done. Their equipment wasn't working and she didn't know how to get it to work. She's asked for assistance and the other assistant didn't know how to get it to work. She then had me sit back down and said the doctor would come and assist me and see about what they woul... read more

Daniel K. 

on Yelp

6 years ago

These guys are rip off artists! They tell you a price for a treatment,let you pay and in few weeks bill you additional bill! Please be careful! Always ask for written contract in order to not to be robbed!