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Gexa Energy
- Houston, TX
About this business
Location details
601 Travis Street, Suite 1400, Houston, TX, 77002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
This utility business like most in Texas isn't really a provider of electricity but a third party biller between the end consumer and the real provider. I have tried for years to get setup with autobill and have done so successfully through more than 2 iterations of their website. Yet each month I receive a notice that my payment is late and that I need to go online or call customer service and pay my bill. Their customer service department offers to sign me up for autopay each time I call.....one day they will figure it out... read more
Business response:
Hi *********, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customercare@gexaenergy.com with the name on your account, your account number, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.
This is the worst electricity company in Houston! Be aware! Don't be fooled by the "low" average price online. They have monthly charge! They won't tell you the meter reading day. So even if you open the service 1 day before the reading day, you will be charged for the whole month. The customer service lady was very proud to tell me "even you used 1 KWts for 1 day, you will be charged for the full month. That's how we do business." Stay away. **** ******* *******************************!
Business response:
Hi *******, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customercare@gexaenergy.com with the name on your account, your account number, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.
1st month $100 charge next month $500 next month $400 charges 8 cents kw ? paying the cancellation fee is worth me changing to another company.
I switched to Gexa Energy because they currently have the lowest price on electricity. I got a bill 4 days later saying that I owe $50.56. I logged onto my account and saw that my first billing cycle was only 1 day; I used only 40 kwh, and according to my contract, if I use less than 500 kwh per billing cycle, then I will be charged the minimum $49+tax and fees. So I called them to find out why I my billing cycle was only 1 day. They said the billing cycle is controlled by ***********, and there was no way for them to find o... read more
Business response:
Hi ******, we’re sorry to hear that you are frustrated with your recent experience with us. The utility company does manage their own meter reading schedules, and we base our billing cycles directly off of their schedules. Gexa Energy customers who enroll online can either select a date to begin service, or allow the utility company to switch them on the next available date. Our Customer Care team would like the opportunity to reconnect with you to further explain and discuss your options. Can you please email customercare@g... read more
Electricity was disconnected while we were away at work. My fault - didn’t pay the bill in time. Paid my past due and then called to get an ETA on when electricity would be restored. They said they were issuing an order to have it restored shortly. Explained that I have a 2 year old and an 8 month pregnant wife that would be very upset about no power. They assured me it would be restored today. I find out later they issued the restoration order for the next day and there is nothing the actual supplier can do to turn on my po... read more
Business response:
Thank you for bringing this to our attention, Gerrit. We know that losing power in your home is a stressful situation, and we apologize if there was any miscommunication. We would like the opportunity to discuss your feedback with you directly. Can you please email customercare@gexaenergy.com with the name on your account, your account number, and the best phone number and timeframe to reach you? You can also call us directly at (866) 961-9399 during the following business hours: Monday-Friday: 7:00 am - 8:00 pm, Saturday: 8... read more
I am only give this 1 star because i cannot choose 0 or NEGATIVE stars. Like many others I searched for better rates a few months before my contract with another company ended. The plan I signed up for was 6.7 per kwh FIXED RATE. The fact sheet stated there would be additional TDU charges however did not clearly state what the charges were. Conveniently after my first bill I checked again and there they were. Needless to say I received my first bill expecting 6.7 per KWH fixed rate and was charged 12.9 per kwh . I called to ... read more
Business response:
Hi ******, thanks for reaching out. As a new Gexa customer, we want to be sure you are aware of our Happiness Guarantee, which allows you to change to another available Gexa Energy plan within 60 days of your service activation date - we'll even waive the early cancellation fee on your first plan. We’re truly sorry to hear that you are disappointed with your experience with us so far, and we would love the opportunity to discuss your feedback and options with you directly. Can you please email customercare@gexaenergy.com wit... read more
I signed up with a Gexa Energy Plan through ****************. I have been using this website to lock in great electricity rates for over 10 years and have never had a problem with paying what I expected to pay after reviewing the electricity facts label UNTIL my last experience with GEXA. I have actually been with Gexa previously and had no problems. This time however, I felt like the electricity label was not as straight forward as it appeared and that I was taken advantage of. When I got my first bill, the price per kilowa... read more
My auto pay hadn't worked long enough for us to rack up like FOUR billing cycles worth of payments owed, so I immediately went online and paid us up to owe a balance of $0.00, by then we already had a notice of termination and threats of late fees. I called customer service and they informed me that it was set to auto draft our account 10 days AFTER our set date of termination..Okay??..Paid it down to $0.00 owed and figured i'll just manually pay it every billing cycle. Two days later it auto drafted the entire $185 bill, th... read more
Business response:
Thank you very much for your feedback. We apologize for any inconvenience you experienced, and we are conducting an internal review of our billing systems to understand how this error occurred and how we can prevent any future issues. All of us at Gexa truly appreciate the time you took to let us know about this matter.
This review is for the Summer of 2015 I notified a representative over phone that I would like to cancel my electricty service contract because I would be moving residences to an area where they did not provide electricity service. After leaving the residence I received a bill for almost twice the cost of my monthly electrical service prior to this date despite the residence having no occupants, no electronics turned on, and the ac off. After contacting Gexa several times and speaking with supervisors who relistened to the r... read more
Business response:
Thank you very much for your feedback. We apologize for any inconvenience you experienced.
Frequently asked questions about Gexa Energy
How is Gexa Energy rated?
Gexa Energy has a 4.7 star rating with 29,923 reviews.
When is Gexa Energy open?
Gexa Energy is closed now. It will open tomorrow at 7:00 a.m.