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Gexa Energy
- Houston, TX
About this business
At Gexa Energy, we’re more than an electricity provider — we're your local energy partner committed to serving the needs of our fellow Texans. We understand Lone Star living, which is why we offer flexible Texas electricity plans for your home or business. With competitive prices and a range of options to fit your needs, it’s easy to customize your best solution. As one of the original Texas retail electricity providers, founded over 20 years ago in Houston, we’ve built a legacy of quality service, community commitment, and ... read more
Location details
601 Travis Street, Suite 1400, Houston, TX, 77002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
My auto pay hadn't worked long enough for us to rack up like FOUR billing cycles worth of payments owed, so I immediately went online and paid us up to owe a balance of $0.00, by then we already had a notice of termination and threats of late fees. I called customer service and they informed me that it was set to auto draft our account 10 days AFTER our set date of termination..Okay??..Paid it down to $0.00 owed and figured i'll just manually pay it every billing cycle. Two days later it auto drafted the entire $185 bill, th... read more
This review is for the Summer of 2015 I notified a representative over phone that I would like to cancel my electricty service contract because I would be moving residences to an area where they did not provide electricity service. After leaving the residence I received a bill for almost twice the cost of my monthly electrical service prior to this date despite the residence having no occupants, no electronics turned on, and the ac off. After contacting Gexa several times and speaking with supervisors who relistened to the r... read more
I canceled after receiving excessively high bills. After my initial term ended, my rate increased to something still manageable, like $0.10/kw-h. Suddenly, my rate jumped up to $0.15/kw-h in a cold month and increased my electric bill by 50% (because I used more electric in the same month, my bill went from ~$140 to ~$245 in one month). When I switched providers, they charged me $0.19/kw-h for the 10 days on that last cycle. I'm amazed this kind of predatory billing is legal. I would stay far away from this company or watch ... read more
I went on the ***** ** ****** website back in May and Gexa had Average Price per kWh that sounded too good to be true. I should have known better. I do not know how they can present the averages they did, because that is no where near the average I pay on my monthly bill. I have never been more disgusted with a company. To the point I am about to PAY to cancel my account with them after only 5 months. How can they legally present this to customers. Their presentation is VERY misleading. I will never be a customer with them a... read more
DO NOT USE THIS COMPANY!!! Worst customer service I have EVER had the displeasure of dealing with. I have been trying for MONTHS to pay my final electric bill and I can’t seem to find a single representative that is willing to assist me with this. You would think that they would want me to give them money, but it seems like they are more interested in ruining my credit. First of all, they shut down my online account so that I can no longer view any bills or make any payments online, and they chose to do this BEFORE sending m... read more
I have been a gexa customer for several years. I never had any complaints and they have been my provider at several addresses. They were always good to me... until i decided to switch my service to a different provider. Gexa's contract rates were getting higher and they were imposing fees that a lot of other providers are not. Well we went ahead and set everything up a few weeks ago, and my wife called them to alert them of the switch. Well the "customer service" representative if you can call her that, instead of being a de... read more
We did not receive information that our contract was expiring with Gexa and noticed a major difference between our previous bill and our current one. My husband, whose name is on the account, tried to email them from their website to ask when our contract ended and to possibly renew to one similar if possible. We did not receive a response for 3 days. I then called to try to find out the end date and was told they could not give me that information because my husbands name was on the account. While I understand not wanting t... read more
misleading (even deceptive) pricing information posted on ***** ** ****** website. Need to carefully read all detail to understand the exact pricing detail as they game with the required disclosure requirement: you total bill for 999 kw/month would be about $40 higher than $1,000 kw/month
Frequently asked questions about Gexa Energy
How is Gexa Energy rated?
Gexa Energy has a 4.7 star rating with 28,217 reviews.
When is Gexa Energy open?
Gexa Energy is closed now. It will open tomorrow at 7:00 a.m.