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Gexa Energy
- Houston, TX
About this business
At Gexa Energy, we’re more than an electricity provider — we're your local energy partner committed to serving the needs of our fellow Texans. We understand Lone Star living, which is why we offer flexible Texas electricity plans for your home or business. With competitive prices and a range of options to fit your needs, it’s easy to customize your best solution. As one of the original Texas retail electricity providers, founded over 20 years ago in Houston, we’ve built a legacy of quality service, community commitment, and ... read more
Location details
601 Travis Street, Suite 1400, Houston, TX, 77002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
This is an absolute horrible company and the BBB rating should be based on additional factors because this company is a total sham. My bill went from $68 in May to $400 in June. The excuse they gave me was that June was a "hot month". Anyone can see that there is a problem with this.
Gexa practices deceiving advertising. They advertise low rates for 2000 kw of electricity on powertochoose.org. In fact, the price goes up as soon as you surpass 2000 kw hours! I wrote an email, letter and submitted an inquiry on via their website. I received no response from any of the correspondence. Avoid them completely.
Be careful with the plan they recommend that you get. They gouged me on the plan they suggested. Anything under 1000 kwh is 1 penny. If you go over that 1000 kwh they will charge you .49 cents so almost 50x the amount. I called too complain and they said it was too bad because I agreed. I asked for the phone conversation where I agreed to it and they said they would not be able to let me listen to it.
Poor customer service. Signed up with them for a 12 month contract with a $29 base charge per month. Cancelled their service on the exact day my contract expired. I was charged a 13th monthly $29 charge because they say their billing cycle ended one day before my contract so the new billing cycle started on my cancellation day and got charged a full monthly rate of $29 for cancelling. When I called customer service I got the run-around and was basically told I was fortunate because I could have been charged a 14th monthly ch... read more
This utility business like most in Texas isn't really a provider of electricity but a third party biller between the end consumer and the real provider. I have tried for years to get setup with autobill and have done so successfully through more than 2 iterations of their website. Yet each month I receive a notice that my payment is late and that I need to go online or call customer service and pay my bill. Their customer service department offers to sign me up for autopay each time I call.....one day they will figure it out... read more
This is the worst electricity company in Houston! Be aware! Don't be fooled by the "low" average price online. They have monthly charge! They won't tell you the meter reading day. So even if you open the service 1 day before the reading day, you will be charged for the whole month. The customer service lady was very proud to tell me "even you used 1 KWts for 1 day, you will be charged for the full month. That's how we do business." Stay away. **** ******* *******************************!
1st month $100 charge next month $500 next month $400 charges 8 cents kw ? paying the cancellation fee is worth me changing to another company.
I switched to Gexa Energy because they currently have the lowest price on electricity. I got a bill 4 days later saying that I owe $50.56. I logged onto my account and saw that my first billing cycle was only 1 day; I used only 40 kwh, and according to my contract, if I use less than 500 kwh per billing cycle, then I will be charged the minimum $49+tax and fees. So I called them to find out why I my billing cycle was only 1 day. They said the billing cycle is controlled by ***********, and there was no way for them to find o... read more
Electricity was disconnected while we were away at work. My fault - didn’t pay the bill in time. Paid my past due and then called to get an ETA on when electricity would be restored. They said they were issuing an order to have it restored shortly. Explained that I have a 2 year old and an 8 month pregnant wife that would be very upset about no power. They assured me it would be restored today. I find out later they issued the restoration order for the next day and there is nothing the actual supplier can do to turn on my po... read more
Frequently asked questions about Gexa Energy
How is Gexa Energy rated?
Gexa Energy has a 4.7 star rating with 28,754 reviews.
When is Gexa Energy open?
Gexa Energy is closed now. It will open tomorrow at 7:00 a.m.