Gexa Energy

Steve 

on BBB

7 years ago

Awful, set up new service and they turned off the power. 

Alesha M. 

on BBB

7 years ago

Gexa Energy is the worst electricity company I have ever had to deal with. Although it may be legal, they have very deceptive business practices. My electricity bill is normally $30-$80. My bill with Gexa: Month 1- $205.48, Month 2- $205.31, Month 3- $161.13. I live in a small duplex by myself. Over the past 7 years, I’ve had the following providers and never had any issues/high bills: * ******* * ***** ****** * ******** ****** * *** * ****** ******After my first bill, I called to ask why my bill was so high & if I was on th... read more

Joshua J 

on BBB

7 years ago

They sucker you in with what appear to be good rates, but they are not at all. They purposely word the contract to be very misleading. Make sure you read the entire contract carefully. The devil is in the details. As soon as my contract is up, I will never use them again. I steer everybody I can away from them as well. 

Brian 

on BBB

7 years ago

Horrible customer support and service! We were with Gexa energy for 5 years, then we moved to our new place and stayed with them on the relocate. We moved from a 3 bed duplex to a 4 bed 2 level house. It's just the 2 of us only plus a fish tank. From 05-17-2018 to 06-06-2018 it was only 1650 kWh @$133.89. Then ALL OF A SUDDEN 06-06-2018 07-09-2018 3910 kWh WAS CHARGED @ $551* Totally unreasonable when we called the question the bill. There's no way we can have even used this much electricity when we're not even home and this... read more

Ray 

on BBB

7 years ago

Absolutely most deceitful electric company. Advertise 8.4 per kw but never told me at all that true price is 12 per kw. Tell me after the fact that it would be closer to 8.4 if used under 2000 kw to receive $75 credit. Never once did they tell me that price was more than 8.4 per kw when I signed up. Then on top of that they charged me $97 for connection ***** charges. My most expensive electric bill ever was $184 and first month with them it was $418. I cancelled them and now they charging me $225 termination charge so one m... read more

R. G. 

on BBB

7 years ago

This is an absolute horrible company and the BBB rating should be based on additional factors because this company is a total sham. My bill went from $68 in May to $400 in June. The excuse they gave me was that June was a "hot month". Anyone can see that there is a problem with this. 

Jeff 

on BBB

7 years ago

Gexa practices deceiving advertising. They advertise low rates for 2000 kw of electricity on powertochoose.org. In fact, the price goes up as soon as you surpass 2000 kw hours! I wrote an email, letter and submitted an inquiry on via their website. I received no response from any of the correspondence. Avoid them completely. 

Omar P. 

on BBB

7 years ago

Be careful with the plan they recommend that you get. They gouged me on the plan they suggested. Anything under 1000 kwh is 1 penny. If you go over that 1000 kwh they will charge you .49 cents so almost 50x the amount. I called too complain and they said it was too bad because I agreed. I asked for the phone conversation where I agreed to it and they said they would not be able to let me listen to it. 

Craig L. 

on BBB

7 years ago

Poor customer service. Signed up with them for a 12 month contract with a $29 base charge per month. Cancelled their service on the exact day my contract expired. I was charged a 13th monthly $29 charge because they say their billing cycle ended one day before my contract so the new billing cycle started on my cancellation day and got charged a full monthly rate of $29 for cancelling. When I called customer service I got the run-around and was basically told I was fortunate because I could have been charged a 14th monthly ch... read more