Gexa Energy

Brian 

on BBB

7 years ago

Horrible customer support and service! We were with Gexa energy for 5 years, then we moved to our new place and stayed with them on the relocate. We moved from a 3 bed duplex to a 4 bed 2 level house. It's just the 2 of us only plus a fish tank. From 05-17-2018 to 06-06-2018 it was only 1650 kWh @$133.89. Then ALL OF A SUDDEN 06-06-2018 07-09-2018 3910 kWh WAS CHARGED @ $551* Totally unreasonable when we called the question the bill. There's no way we can have even used this much electricity when we're not even home and this... read more

Ray 

on BBB

7 years ago

Absolutely most deceitful electric company. Advertise 8.4 per kw but never told me at all that true price is 12 per kw. Tell me after the fact that it would be closer to 8.4 if used under 2000 kw to receive $75 credit. Never once did they tell me that price was more than 8.4 per kw when I signed up. Then on top of that they charged me $97 for connection ***** charges. My most expensive electric bill ever was $184 and first month with them it was $418. I cancelled them and now they charging me $225 termination charge so one m... read more

R. G. 

on BBB

7 years ago

This is an absolute horrible company and the BBB rating should be based on additional factors because this company is a total sham. My bill went from $68 in May to $400 in June. The excuse they gave me was that June was a "hot month". Anyone can see that there is a problem with this. 

Jeff 

on BBB

7 years ago

Gexa practices deceiving advertising. They advertise low rates for 2000 kw of electricity on powertochoose.org. In fact, the price goes up as soon as you surpass 2000 kw hours! I wrote an email, letter and submitted an inquiry on via their website. I received no response from any of the correspondence. Avoid them completely. 

Omar P. 

on BBB

7 years ago

Be careful with the plan they recommend that you get. They gouged me on the plan they suggested. Anything under 1000 kwh is 1 penny. If you go over that 1000 kwh they will charge you .49 cents so almost 50x the amount. I called too complain and they said it was too bad because I agreed. I asked for the phone conversation where I agreed to it and they said they would not be able to let me listen to it. 

Craig L. 

on BBB

7 years ago

Poor customer service. Signed up with them for a 12 month contract with a $29 base charge per month. Cancelled their service on the exact day my contract expired. I was charged a 13th monthly $29 charge because they say their billing cycle ended one day before my contract so the new billing cycle started on my cancellation day and got charged a full monthly rate of $29 for cancelling. When I called customer service I got the run-around and was basically told I was fortunate because I could have been charged a 14th monthly ch... read more

c s. 

on BBB

7 years ago

This utility business like most in Texas isn't really a provider of electricity but a third party biller between the end consumer and the real provider. I have tried for years to get setup with autobill and have done so successfully through more than 2 iterations of their website. Yet each month I receive a notice that my payment is late and that I need to go online or call customer service and pay my bill. Their customer service department offers to sign me up for autopay each time I call.....one day they will figure it out... read more

Michael L 

on BBB

7 years ago

This is the worst electricity company in Houston! Be aware! Don't be fooled by the "low" average price online. They have monthly charge! They won't tell you the meter reading day. So even if you open the service 1 day before the reading day, you will be charged for the whole month. The customer service lady was very proud to tell me "even you used 1 KWts for 1 day, you will be charged for the full month. That's how we do business." Stay away. **** ******* *******************************! 

Dino N. 

on BBB

7 years ago

1st month $100 charge next month $500 next month $400 charges 8 cents kw ? paying the cancellation fee is worth me changing to another company.