Gexa Energy

Mary O 

on BBB

6 years ago

Gexa energy company is a company nobody should use. In over 23 years of paying electricity bill, Gexa charged me over $545 in one month. People ask me if I have a bakery in my house to use that much electricity in one month. I called the most useless customer service department in the electricity industry and was told I couldn’t change my plan because it had passed the time I could do that, more so when I signed up on my own online. IF YOU VALUE YOUR MONEY, STAY AWAY FROM GEXA ENERGY. I have started discouraging family membe... read more

E. J. 

on BBB

6 years ago

This company is TRASH. Do not, I repeat, DO NOT sign up with them. I requested for service to begin on August 1, but didn't receive a bill for 2 months. I called to see what the problem was and they told me they hadn't been getting a usage report from CenterPoint for our apartment and that they would do an investigation. Two weeks pass and I still don't hear anything. I call back and they finally tell me our meter wasn't transmitting a signal to CenterPoint and that's why they didn't have any usage history for us. Billing fi... read more

Steve 

on BBB

6 years ago

Awful, set up new service and they turned off the power. 

Alesha M. 

on BBB

6 years ago

Gexa Energy is the worst electricity company I have ever had to deal with. Although it may be legal, they have very deceptive business practices. My electricity bill is normally $30-$80. My bill with Gexa: Month 1- $205.48, Month 2- $205.31, Month 3- $161.13. I live in a small duplex by myself. Over the past 7 years, I’ve had the following providers and never had any issues/high bills: * ******* * ***** ****** * ******** ****** * *** * ****** ******After my first bill, I called to ask why my bill was so high & if I was on th... read more

Joshua J 

on BBB

6 years ago

They sucker you in with what appear to be good rates, but they are not at all. They purposely word the contract to be very misleading. Make sure you read the entire contract carefully. The devil is in the details. As soon as my contract is up, I will never use them again. I steer everybody I can away from them as well. 

Brian 

on BBB

7 years ago

Horrible customer support and service! We were with Gexa energy for 5 years, then we moved to our new place and stayed with them on the relocate. We moved from a 3 bed duplex to a 4 bed 2 level house. It's just the 2 of us only plus a fish tank. From 05-17-2018 to 06-06-2018 it was only 1650 kWh @$133.89. Then ALL OF A SUDDEN 06-06-2018 07-09-2018 3910 kWh WAS CHARGED @ $551* Totally unreasonable when we called the question the bill. There's no way we can have even used this much electricity when we're not even home and this... read more

Ray 

on BBB

7 years ago

Absolutely most deceitful electric company. Advertise 8.4 per kw but never told me at all that true price is 12 per kw. Tell me after the fact that it would be closer to 8.4 if used under 2000 kw to receive $75 credit. Never once did they tell me that price was more than 8.4 per kw when I signed up. Then on top of that they charged me $97 for connection ***** charges. My most expensive electric bill ever was $184 and first month with them it was $418. I cancelled them and now they charging me $225 termination charge so one m... read more

R. G. 

on BBB

7 years ago

This is an absolute horrible company and the BBB rating should be based on additional factors because this company is a total sham. My bill went from $68 in May to $400 in June. The excuse they gave me was that June was a "hot month". Anyone can see that there is a problem with this. 

Jeff 

on BBB

7 years ago

Gexa practices deceiving advertising. They advertise low rates for 2000 kw of electricity on powertochoose.org. In fact, the price goes up as soon as you surpass 2000 kw hours! I wrote an email, letter and submitted an inquiry on via their website. I received no response from any of the correspondence. Avoid them completely.