Gexa Energy

DENNIS C 

on BBB

6 years ago

I did not receive the flat rate I signed up for. 

Jen C. 

on BBB

6 years ago

I closed my Gexa account in October 2018 because the plan was not clear; if I used between 500-1000 kWh I was charged per kWh, but if I went even 1 kWh over 1000 I was charged a flat rate of $185 and this was NOT made clear when I signed up for the service and was so desperate to get out from under this company that I was willing to pay the cancellation fee of $150. The final bill with cancellation fee came to $187. I called to set up a payment arrangement and they agreed to $20/month, but mostly have been paying more. I hav... read more

Chad S 

on BBB

6 years ago

*** ***. Careful if your contract expires, out of nowhere they'll hit you with a rate far above any retail rate on the market or even what they advertise on their website! 19 cents/kwh they just charged me.. and their "customer service" agents could give two ***** about it. 

Brandi S 

on BBB

6 years ago

Terrible service... Rip you off make the bill confusing. I get charged a different amount for every kilowatt used. Poor customer service. 

Mary O 

on BBB

6 years ago

Gexa energy company is a company nobody should use. In over 23 years of paying electricity bill, Gexa charged me over $545 in one month. People ask me if I have a bakery in my house to use that much electricity in one month. I called the most useless customer service department in the electricity industry and was told I couldn’t change my plan because it had passed the time I could do that, more so when I signed up on my own online. IF YOU VALUE YOUR MONEY, STAY AWAY FROM GEXA ENERGY. I have started discouraging family membe... read more

E. J. 

on BBB

6 years ago

This company is TRASH. Do not, I repeat, DO NOT sign up with them. I requested for service to begin on August 1, but didn't receive a bill for 2 months. I called to see what the problem was and they told me they hadn't been getting a usage report from CenterPoint for our apartment and that they would do an investigation. Two weeks pass and I still don't hear anything. I call back and they finally tell me our meter wasn't transmitting a signal to CenterPoint and that's why they didn't have any usage history for us. Billing fi... read more

Steve 

on BBB

7 years ago

Awful, set up new service and they turned off the power. 

Alesha M. 

on BBB

7 years ago

Gexa Energy is the worst electricity company I have ever had to deal with. Although it may be legal, they have very deceptive business practices. My electricity bill is normally $30-$80. My bill with Gexa: Month 1- $205.48, Month 2- $205.31, Month 3- $161.13. I live in a small duplex by myself. Over the past 7 years, I’ve had the following providers and never had any issues/high bills: * ******* * ***** ****** * ******** ****** * *** * ****** ******After my first bill, I called to ask why my bill was so high & if I was on th... read more

Joshua J 

on BBB

7 years ago

They sucker you in with what appear to be good rates, but they are not at all. They purposely word the contract to be very misleading. Make sure you read the entire contract carefully. The devil is in the details. As soon as my contract is up, I will never use them again. I steer everybody I can away from them as well.