Gexa Energy

Cody D 

on BBB

5 years ago

I chose 1 star because it wouldn’t let me choose lower. I moved into a new rent home and contacted Gexa to get electric as a new customer. They charged me $175 deposit and I paid it and received a confirmation email as a new customer and services were starting that day. Well all day I waited for my electric to come on and when it didn’t I called, and they told me the previous renter had a a switch hold on the residence. I’ve submitted the required documents over 6 times. Each time I submitted them I called to verify everythi... read more

Louis L 

on BBB

5 years ago

Zafar was very helpful explaining the best plan for my home based on our usage. Prior to speaking with Zafar I spoke with Tyresha who also was very helpful but my question was not in her area of responsibility. Overall everyone that I spoke to was very courteous and helpful. Their attitude was refreshing, everyone just wanted to help you get the information that you were seeking. 

Deborah C 

on BBB

5 years ago

Alex was extremely polite, helpful, knowledgeable and professional. He answered all of my questions. 

Brenda B 

on BBB

5 years ago

Sales rep for thorough in explanation of plan and very polite. 

Jerry B 

on BBB

5 years ago

Good experience signing up for Gexa Energy, was a previous customer, last time I signed up what they told me about the KW charges were correct no additions to the billings. 

Barry N 

on BBB

5 years ago

I think Gexa Energy is the biggest Rip off Electric company I have ever dealth with. Here is my reasoning. I went with them after several years with another company and saw that Gexa supposedly had a lower rate on power to choose website. My first bill was the highest bill in ten years at my current address. I called them and they said the bill was correct. I did not realize that the more energy you use the higher your bill goes. So I tried to change plans. The next time I waited 41 minutes to change the plan on hold. Then t... read more

Cassandra L. 

on BBB

5 years ago

I had my light bill set up for payment on 10/10/2019 for the amount 190.89 and gexa charged another amount of 190.89 on 10/11/2019. So they charged me twice! Tried to get it resolved they stated it would take 5 to 10 to refund my money? They keptputting me on hold never talk to a manger to have this resolved at all. Very unprofessional. That was not my fault now I am here with any money. That’s all I had. I don’t understand how gexa will not refund when it was clearly gexas fault. I want my money back I can’t afford to wait ... read more

LaTashia H 

on BBB

5 years ago

I have tried to reach someone on the line from Gexa for 2 or 3 days now!!!!!!!!!!!!!!! I've called the "corporate" number as well to no avail. I need assistance with a billing issue. 

Jerry M 

on BBB

5 years ago

I just did an audit of sorts on my electric bill. I've been using Gexa Energy since April 2018. From 2018 to 2019 my usage increased slightly below 13%. I rounded high. However, my costs increased just slightly above 29%. I called and spoke at length with a supervisor (Rosa) who, in the end, said, "It is what it is". (I'm paraphrasing). BTW, I'm in Houston. Prices across the board for electricity did in fact go up 4.5% from 2018 to 2019. If you're OK with a 20+% increase in your electric bill when every other provider in Hou... read more