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Gexa Energy
- Houston, TX
About this business
Location details
601 Travis Street, Suite 1400, Houston, TX, 77002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Alex was extremely polite, helpful, knowledgeable and professional. He answered all of my questions.
Business response:
Hi Deborah, thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity rates and customer service for our fellow Texans, and we’re so glad to know you've valued your experience with us. We also want to take this opportunity to make sure you are aware of our Share & Save Customer Referral Program, where you'll earn a $5 credit on your bill each month for up to a year for each new customer you bring onboar... read more
Sales rep for thorough in explanation of plan and very polite.
Business response:
Hi Brenda, thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity rates and customer service for our fellow Texans, and we’re so glad to know you've valued your experience with us. We also want to take this opportunity to make sure you are aware of our Share & Save Customer Referral Program, where you'll earn a $5 credit on your bill each month for up to a year for each new customer you bring onboard... read more
Good experience signing up for Gexa Energy, was a previous customer, last time I signed up what they told me about the KW charges were correct no additions to the billings.
Business response:
Hi Jerry, thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity rates and customer service for our fellow Texans, and were so glad to know you've valued your experience with us. We also want to take this opportunity to make sure you are aware of our Share & Save Customer Referral Program, where you'll earn a $5 credit on your bill each month for up to a year for each new customer you bring onboard w... read more
I think Gexa Energy is the biggest Rip off Electric company I have ever dealth with. Here is my reasoning. I went with them after several years with another company and saw that Gexa supposedly had a lower rate on power to choose website. My first bill was the highest bill in ten years at my current address. I called them and they said the bill was correct. I did not realize that the more energy you use the higher your bill goes. So I tried to change plans. The next time I waited 41 minutes to change the plan on hold. Then t... read more
Business response:
Hi Barry: our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.
I had my light bill set up for payment on 10/10/2019 for the amount 190.89 and gexa charged another amount of 190.89 on 10/11/2019. So they charged me twice! Tried to get it resolved they stated it would take 5 to 10 to refund my money? They keptputting me on hold never talk to a manger to have this resolved at all. Very unprofessional. That was not my fault now I am here with any money. That’s all I had. I don’t understand how gexa will not refund when it was clearly gexas fault. I want my money back I can’t afford to wait ... read more
Business response:
Hi *********, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.
I have tried to reach someone on the line from Gexa for 2 or 3 days now!!!!!!!!!!!!!!! I've called the "corporate" number as well to no avail. I need assistance with a billing issue.
Business response:
Hi ********, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.
I just did an audit of sorts on my electric bill. I've been using Gexa Energy since April 2018. From 2018 to 2019 my usage increased slightly below 13%. I rounded high. However, my costs increased just slightly above 29%. I called and spoke at length with a supervisor (Rosa) who, in the end, said, "It is what it is". (I'm paraphrasing). BTW, I'm in Houston. Prices across the board for electricity did in fact go up 4.5% from 2018 to 2019. If you're OK with a 20+% increase in your electric bill when every other provider in Hou... read more
Business response:
Hi *****, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.
I’ve stayed on the phone waiting for a soul to pick up on the other end for over 5 hours. I signed up for the service and instantly regret it. Ive been trying to cancel the request all day. Just a complete waste of s company, failure all around. I’m waiting for them to send me a bill so I can raise all hell.
Business response:
Hi ******, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.
I have been a customer for 2 months now. I had questions about my first full bill and wanting to understand credits applied and how the total amount is figured as the bill breakdown is not very intuitive. I have sent 5 emails in the last 2 weeks and called 3 different "customer support" phone numbers. The only option in any of these phone numbers is to get through 6 or 7 automated stages only to find 2 options, pay your bill or be redirected to *****. The auto replies in the email state you will receive a reply within 24-72 ... read more
Business response:
Hi *******, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.
Frequently asked questions about Gexa Energy
How is Gexa Energy rated?
Gexa Energy has a 4.7 star rating with 29,920 reviews.
When is Gexa Energy open?
Gexa Energy is closed now. It will open tomorrow at 7:00 a.m.