Gexa Energy

Marlon H 

on BBB

5 years ago

I’ve stayed on the phone waiting for a soul to pick up on the other end for over 5 hours. I signed up for the service and instantly regret it. Ive been trying to cancel the request all day. Just a complete waste of s company, failure all around. I’m waiting for them to send me a bill so I can raise all hell. 

brandon l 

on BBB

5 years ago

I have been a customer for 2 months now. I had questions about my first full bill and wanting to understand credits applied and how the total amount is figured as the bill breakdown is not very intuitive. I have sent 5 emails in the last 2 weeks and called 3 different "customer support" phone numbers. The only option in any of these phone numbers is to get through 6 or 7 automated stages only to find 2 options, pay your bill or be redirected to *****. The auto replies in the email state you will receive a reply within 24-72 ... read more

Tracy P 

on BBB

5 years ago

Their contracts are very confusing and misleading. I just renewed a contract and I'm willing to pay the price to go elsewhere! 

Rob B. 

on BBB

5 years ago

I have been trying to contact your company for 2 days and have spent 4 hours on the phone! That is unacceptable! We have been baited and switched with our electricity plan. I will be contacting the ****** ******* ********** ** ***** and Better Business Bureau on Monday, Aug 19 if I have not spoken with someone. I am calling during normal business hours. I will also be reaching out to corporate Gexa. 

Kenneth G 

on BBB

5 years ago

After over 10 years of service with Gexa, our contract price went up 60%. After spending multiple attempts across 2 days and more than 4 hours trying to get in contact with a representative on the phone, we were basically told there is nothing that can be done. I am not pleased at all with how extremely difficult it is to get ahold of a representative at Gexa, and do not feel like a valued customer. Soon considering supporting a more known Houston area provider that has the ability to provide their customers with a timely re... read more

DENNIS C 

on BBB

5 years ago

I did not receive the flat rate I signed up for. 

Jen C. 

on BBB

6 years ago

I closed my Gexa account in October 2018 because the plan was not clear; if I used between 500-1000 kWh I was charged per kWh, but if I went even 1 kWh over 1000 I was charged a flat rate of $185 and this was NOT made clear when I signed up for the service and was so desperate to get out from under this company that I was willing to pay the cancellation fee of $150. The final bill with cancellation fee came to $187. I called to set up a payment arrangement and they agreed to $20/month, but mostly have been paying more. I hav... read more

Chad S 

on BBB

6 years ago

*** ***. Careful if your contract expires, out of nowhere they'll hit you with a rate far above any retail rate on the market or even what they advertise on their website! 19 cents/kwh they just charged me.. and their "customer service" agents could give two ***** about it. 

Brandi S 

on BBB

6 years ago

Terrible service... Rip you off make the bill confusing. I get charged a different amount for every kilowatt used. Poor customer service.