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GLAMSQUAD
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 9:00 p.m. | |
| Tue | 6:00 a.m. to 9:00 p.m. | |
| Wed | 6:00 a.m. to 9:00 p.m. | |
| Thu | 6:00 a.m. to 9:00 p.m. | |
| Fri | 6:00 a.m. to 9:00 p.m. | |
| Sat | 6:00 a.m. to 9:00 p.m. | |
| Sun | 6:00 a.m. to 9:00 p.m. |
As I said Tasha was great. My makeup person never showed up and I’m going to a wedding. I couldn’t get ahold of her or Glamsquad. I’m really up set. I haven’t received a refund either. If it’s not resolved I will never use glam squad again.
I’ve used Glamsquad twice now. The app itself is very easy to use and the communication with customer service is quick and easy. However, on my first Glamsquad appointment, the makeup artist cancelled last minute and I didn’t get my makeup service for my event. Glamsquad gave me credit towards a next appointment. My second Glamsquad appointment, my hairstylist cancelled on my last minute and I didn’t have my hair done for the event I was attending. If you use Glamsquad, be prepared for a cancelled and have a backup plan.
I live in the suburbs and tried this out for a month and bought the membership plus the Black Friday package. They could not find a hairstylist on multiple occasions -even weeks in advance-and then claimed that because I had used the makeup portion, they couldn’t refund the rest nor the membership which I can’t use (because they don’t have stylists in my area). Now they have my money plus tip for a membership I can’t use. I have used Priv without issues so far and recommend them instead. Best of luck.
It’s better to find a reliable group of capable and professional make up and hair artists than using this app. The no refund policy for bad services is bad customer support.
Would NOT recommend. My hair came out so dark and needs to be fully corrected.
Stylist never showed- Glamsquad didn’t even follow up to say she wasn’t coming. Zero communication and then I couldn’t get in touch w customer service. Help section on the app was awful
Booked appointment for a manicure someone called 15 minutes before appointment time to say manicurist had to cancel and someone would call me back same day to reschedule. It’s been 3 days and still haven’t heard anything! Women that called me to cancel also said I would receive $50 credit for the inconvenience but haven’t received anything from them.
Such a rip off, I got a membership and there are never any appointments availability and no wAy to see next open appointment. You just have to try every time and date combo until you find something open. Will delete the app once my membership is over.
Tried twice, both major disappointments, including booking a special occasion service for a major event. Hair full of product and not flattering or like sample photos. Pressured by stylists to tip cash / Venmo on top of 20% default included and client is required to cover parking in the city. Value isn’t there given disappointing results and gambling on stylist you get. I don’t plan to use again.
Frequently asked questions about GLAMSQUAD
How is GLAMSQUAD rated?
GLAMSQUAD has a 4.1 star rating with 971 reviews.
When is GLAMSQUAD open?
GLAMSQUAD is open now. It will close at 9:00 p.m.