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GLAMSQUAD
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 9:00 p.m. | |
| Tue | 6:00 a.m. to 9:00 p.m. | |
| Wed | 6:00 a.m. to 9:00 p.m. | |
| Thu | 6:00 a.m. to 9:00 p.m. | |
| Fri | 6:00 a.m. to 9:00 p.m. | |
| Sat | 6:00 a.m. to 9:00 p.m. | |
| Sun | 6:00 a.m. to 9:00 p.m. |
No-call, no-show appointment for a POC client in DC. Extremely unprofessional and disappointing. Communication was poor, and there was no accountability or effort to resolve the issue. Would not recommend.
She was very sweet, but I requested my hair to be a certain way. I pulled out a picture to show them what I wanted and unfortunately it fell Short. At the end of the night I had to remove 50 Bobby pins and then i had to rip out a desk rubber band. it ripped out a lot of my hair. the products that was used in my hair was terrible, cheap and damaged my hair.
Glamsquad keeps asking me to leave reviews when I’ve already left the review. I can’t navigate through the app one day without having to leave the same review. I love the artists I’ve had so I continue to do it, but I am begging this app to get its UX figured out. I no longer want to use this app because of this. Are the reviews simply not going through? Please get this figured out. I will be uninstalling the app for a period of time until this is hopefully fixed.
Can’t even sign up. After going through and adding services and trying to sign up, nothing happens. Gets stuck at the verification code page. Skip for now option also doesn’t. Had the code resent several times. Same issue. Additionally, I added 2 makeup appointments and 1 with a lash add on and it kept showing up with two lash add ons. Ill find another app to use. This has been a major disappointment after coming so highly recommended.
worst customer service experience I have ever had
This was one of the worst in-person service experiences I have had. The stylist assigned to my appointment stated that she does not use the app, which made it impossible for me to contact her through the platform. For a scheduled 5:30 PM appointment, the stylist arrived 40 minutes late. I was required to remain on the phone with customer service for over 30 minutes just to confirm whether the stylist would arrive at all. Once the appointment began, the service was extremely rushed and unprofessional. The stylist did not foll... read more
For a blonde updo the stylist used BLACK PINS so contrary to my hair color that everyone i came into contact with commented because none of them were even hidden
Stylist had the wrong number on file and I was unable to contact her for the appointment we had scheduled. I called customer support and they gave her my correct number 15 minutes into the appointment. Instead of trying to contact me the stylist left and I was charged for the appointment even though it didn’t happen. Very upset bc I love this service but won’t be using it ever again
Services themselves were okay - better than I could have done myself and VERY easy to book, however billing was a mess. I purchased the Black Friday hair and makeup deal and at that time of purchase was charged for the hair and makeup services, gratuity, and fees. I added lashes so knew I would owe the additional fee for those at my appointment. After my appointment I was charged for the lashes, for the parking of the artist (?!) and ANOTHER gratuity and service charge fee for ALL the services, not just the addition of the l... read more
Frequently asked questions about GLAMSQUAD
How is GLAMSQUAD rated?
GLAMSQUAD has a 4.2 star rating with 1,008 reviews.
When is GLAMSQUAD open?
GLAMSQUAD is closed now. It will open at 6:00 a.m.