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Glip by RingCentral
About this business
they have made some improvements. they still need to seriously address the " auto reply, and voicemail features" for when users are away from their phones for vacation or out of the office
Business response:
Thank you for your review. Please contact our Support Team at your convenience here: https://support.ringcentral.com/contact-support.html
Absolutely terrible. complete scam. i tried service and call quality is garbage. i cancelled WELL within the 30 day period and the continued to charge me months afterward. when i called in about it (for the 4th time) i was told there was a "duplicate account. we will process your cancellation pending approval". 😐. every time you call to cancel you have to sit through a 20 minute sales pitch on why you should stay. customer service is trash, DO NOT WASTE YOUR TIME OR MONEY.
Business response:
Thank you for your feedback. Please reference this review and email the Review Team directly at review@ringcentral.com with supporting documents and more information. We hope to continue the conversation to help improve your experience however we can, John!
I don't know what you did to your latest update, the app no longer rings on my phone it goes directly to voicemail when someone calls me. I made zero changes on my phone and zero changes on my control panel. is anyone else having an issue?
Business response:
Hey John, thank you for your feedback. Please get in touch with our Support Team at your convenience here: https://support.ringcentral.com/contact-support.html. You may also report these occurrences in the app; here are instructions on how to do so: https://ringcentr.al/3Yrpn1H
Awful.
Business response:
Thank you for your review, Kevin. Please contact our Support Team at your convenience here: https://support.ringcentral.com/contact-support.html
app always drops calls and will close once open. tried on two androids still problems. no good
Business response:
Thank you for your feedback. Please connect with our Support Team at your convenience here: https://support.ringcentral.com/contact-support.html and please be sure to report these occurrences in the app. Here are instructions on how to do so: https://ringcentr.al/3Yrpn1H
this app sucks
Business response:
Thank you for your review, Brenda. Please contact our Support Team at your convenience here: https://support.ringcentral.com/contact-support.html
This is my 1st yr using this company for biz. There are glitches between the services I contracted for & the delivery. I prepaid for texting services, but the enrollment process is so taxing, I decided to eat the loss. I refuse to wear out my web designer to update language to meet RingCentral's rules for texting, only to find out more revisions are needed, almost a yr later? Missing calls; video meeting issues for pic quality, audio & persistent client dropping. Won't be renewing my contact.
Business response:
Thank you for taking the time to share your experience with us. The Review Team would appreciate the opportunity to look into your account directly and help work toward improving things for you however we can. Please reference this review and email us at review@ringcentral.com with more information to continue the conversation.
rarely rings through my phone
Business response:
Hey Stacey, please connect with our Support Team at your convenience here: https://support.ringcentral.com/contact-support.html
Caution*** they don't tell you that they automatically renew the agreement. For example, save $5 a month if you sign up for one year of service. It auto renews after the year for another entire year. If you try to cancel after the one year is expired, they tell you that you have to pay out the remainder of the second year. They intentionally leave this out in their initial sales call. Someone who works there confirmed that they don't tell this to their customers. It is deceitful and shameful .
Business response:
The Review Team would love to continue the conversation, Kendal. Please reference this review and email us directly at review@ringcentral.com with more information. We would love the opportunity to help improve your experience however we can.
Frequently asked questions about Glip by RingCentral
How is Glip by RingCentral rated?
Glip by RingCentral has a 3.1 star rating with 6,192 reviews.
When is Glip by RingCentral open?
Glip by RingCentral is open now. It will close at 6:00 p.m.