This profile has been claimed by the business owner or representative.
Glo Tanning
- Tanning
- Fort Worth, TX
About this business
Location details
3529 Heritage Trace Pkwy, Suite 143, Fort Worth, TX, 76244, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I usually love going to this location, however, the employees make a difference in the experience that you will have. I arrived at 8:45pm and their store hours say they are open until 9pm. The lights were off already, but I walked up to see if they were open due to the fact that they weren't closed yet. The two girls working at the front desk were not helpful and they refused to give services. The excuse given was because they take apart the beds at night. I could tell that they cleaned up for the night and that they just di... read more
clean and great selection of beds but besides that I feel like they are constantly trying to push products on us. very pushy sales tactics without first asking the right questions to see what they may recommend based on your tanning goals. every time we go in they try to get us to buy different lotions that are WAY over priced in comparison to what you can purchase online. They don't allow you to bring in most lotions that they don't sell which forces you to buy their products (some of which are 75% more in price than what y... read more
Customer service is lacking at this location. This morning I arrived to tan and a customer service representative by the name of Abby checked me in. Upon my arrival, there was no greeting or smile. Abby literally looks like she hates her job and hates her life. She proceeded to command my name and then asked me to show her my eyewear which the person next to me was not asked for. I asked her why, and she told me that everyone is asked for their eyewear when they check in for every visit. I proceeded to let her know that I ha... read more
this was probably the worst glo i have been to. seriously wish i could give it 0 stars. the last time i had went, there versa machine was broke and while i was there the other machine broke as well. and they did not tell me until my dad came in to ask why it was taking so long. AFTER I HAD PAID. now this time the girls were very rude towards me. i had asked for a spray tan and the girl said there were 2 people in front of me. so i was thinking the wait would be 20-30 minute. nope. it ends up being an hour. there are 4 people... read more
Business response:
We appreciate you taking the time to share your feedback, Preslee. And we are genuinely sorry to hear about your recent experience. Your satisfaction is of utmost importance to us, and we take your feedback seriously. We understand your frustration and would like to investigate this matter further to better understand what went wrong. If you could kindly provide me with your contact information, we would be grateful for the opportunity to make things right and address any specific issues you encountered. We would appreciate ... read more
Horrible customer service. Cancelled several months ago and they continue to charge and make you go through hoops and bounds and drag their feet while continuing to charge and will not give any refund for lag time.
Business response:
Hi John, Thank you for your feedback. This is definitely not the experience we want our clients to have. We will address this immediately. We hope you will give us another chance. If you could kindly provide us with your contact information, we would be grateful for the opportunity to make things right and address any specific issues you encountered. I would appreciate it if you could send your contact information or phone number at hello@glotanning.com so we can call you whenever it's convenient for you. We look forward to... read more
Many times I have gone into this location they have been very rude. Today as a member, I went in to tan and they wouldn't let me and they were acting like I was dumb and wouldn't explain it and were rude as soon as I walked in. Never said hello or anything was just barking at me and treating me like I was stupid.
Business response:
Thank you for your feedback. This is definitely not the experience we want our clients to have. We will address this immediately. We hope you will give us another chance. If you could kindly provide us with your contact information, we would be grateful for the opportunity to make things right and address any specific issues you encountered. I would appreciate it if you could send your contact information or phone number at hello@glotanning.com so we can call you whenever it's convenient for you. We look forward to resolvin... read more
BEWARE OF FRAUDULENT & UNAUTHORIZED CREDIT CARD CHARGES FROM THIS COMPANY In December, I wrote my first negative review about Glo Tanning. I removed the review after the company attempted to make things right. On 1/3 I received an attempted UNAUTHORIZED charge on my credit card for $20.15 from "GloTanning". I called the company and spoke with a "Devine". She told me that could not have happened as my card was not on file. She told me to send a copy of the charge to "hello@glotanning.com". I did but never received a re... read more
Business response:
We appreciate you taking the time to share your feedback. And we are genuinely sorry to hear about your recent experience. Your satisfaction is of utmost importance to us, and we take your feedback seriously. We understand your frustration and would like to investigate this matter further to better understand what went wrong. If you could kindly provide us with your contact information, we would be grateful for the opportunity to make things right and address any specific issues you encountered. We would appreciate it if you... read more
Went in today for a spray tan but was told my points had expired and that I'd have to buy a new membership in order to use them. So frustrating.
The staff is really nice and gives you a tour for your first time but it was literally the worst spray tan of my life. My hands are orange, my face and neck are not tan and I have little specs all over my legs and stomach. It is incredibly uneven.
Business response:
Thank you for taking the time to share your experience with us, Kat. I am sorry about your experience. We always want to deliver a 5-star experience and I'm sorry that this wasn't the case during your visit. We always want the best for our clients by offering them the best services. We know your time is valuable, and we would love to connect with you whenever is easiest for you so we can make this right. We would really appreciate if you can send us your phone number at hello@glotanning.com. I look forward to your response. ... read more
Frequently asked questions about Glo Tanning
How is Glo Tanning rated?
Glo Tanning has a 4.5 star rating with 610 reviews.
When is Glo Tanning open?
Glo Tanning is open now. It will close at 9:00 p.m.