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Glo Tanning
- Tanning
- Fort Worth, TX
About this business
Location details
3529 Heritage Trace Pkwy, Suite 143, Fort Worth, TX, 76244, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Horrible customer service. Cancelled several months ago and they continue to charge and make you go through hoops and bounds and drag their feet while continuing to charge and will not give any refund for lag time.
Business response:
Hi John, Thank you for your feedback. This is definitely not the experience we want our clients to have. We will address this immediately. We hope you will give us another chance. If you could kindly provide us with your contact information, we would be grateful for the opportunity to make things right and address any specific issues you encountered. I would appreciate it if you could send your contact information or phone number at hello@glotanning.com so we can call you whenever it's convenient for you. We look forward to... read more
Many times I have gone into this location they have been very rude. Today as a member, I went in to tan and they wouldn't let me and they were acting like I was dumb and wouldn't explain it and were rude as soon as I walked in. Never said hello or anything was just barking at me and treating me like I was stupid.
Business response:
Thank you for your feedback. This is definitely not the experience we want our clients to have. We will address this immediately. We hope you will give us another chance. If you could kindly provide us with your contact information, we would be grateful for the opportunity to make things right and address any specific issues you encountered. I would appreciate it if you could send your contact information or phone number at hello@glotanning.com so we can call you whenever it's convenient for you. We look forward to resolvin... read more
BEWARE OF FRAUDULENT & UNAUTHORIZED CREDIT CARD CHARGES FROM THIS COMPANY In December, I wrote my first negative review about Glo Tanning. I removed the review after the company attempted to make things right. On 1/3 I received an attempted UNAUTHORIZED charge on my credit card for $20.15 from "GloTanning". I called the company and spoke with a "Devine". She told me that could not have happened as my card was not on file. She told me to send a copy of the charge to "hello@glotanning.com". I did but never received a re... read more
Business response:
We appreciate you taking the time to share your feedback. And we are genuinely sorry to hear about your recent experience. Your satisfaction is of utmost importance to us, and we take your feedback seriously. We understand your frustration and would like to investigate this matter further to better understand what went wrong. If you could kindly provide us with your contact information, we would be grateful for the opportunity to make things right and address any specific issues you encountered. We would appreciate it if you... read more
Went in today for a spray tan but was told my points had expired and that I'd have to buy a new membership in order to use them. So frustrating.
The staff is really nice and gives you a tour for your first time but it was literally the worst spray tan of my life. My hands are orange, my face and neck are not tan and I have little specs all over my legs and stomach. It is incredibly uneven.
Business response:
Thank you for taking the time to share your experience with us, Kat. I am sorry about your experience. We always want to deliver a 5-star experience and I'm sorry that this wasn't the case during your visit. We always want the best for our clients by offering them the best services. We know your time is valuable, and we would love to connect with you whenever is easiest for you so we can make this right. We would really appreciate if you can send us your phone number at hello@glotanning.com. I look forward to your response. ... read more
Salon and staff is nice but the business is SHADY. Cancelled my membership in November and they started randomly billing me again in April and said it was due to a system error. Asked for a refund and they wanted to provide product instead - for fraudulently charging me.
Just sat waiting when we were told 5 and 10 minutes. Finally had to leave. Beds need to be cleaned and let those people in before waiting on others. And giving a bed(18) to someone who just walks in and another lady had been sitting waiting. She wasn't happy!! Stop selling products when u have people waiting!! Need workers who can flip those beds quickly
RUN! don't even bother. Worst customer service ever and they keep getting sold out and no one knows anything. I just left looking like i was beat from one of their old out of date spray machines. I came out and clearly wasn't told the proper way to do this specific machine. I came out like a nightmare, they offered to give me 40% off the kit to fix myself! then offered to give me wipes to wipe my entire body to be sprayed again! I've already been here an hour. an hour! so 30 more mins to wipe my body and give it another try... read more
Business response:
Hi Lindsay, Thank you for your feedback and I'm calling to make it right with you. I am so sorry to hear about your experience at our Shawnee location. Since our salons are committed to improving and providing you with a better service every day, we want to let you know that we heard you. I will be happy to call you back whenever it's convenient for you, I would appreciate if you can send us your phone number at hello@glotanning.com. I look forward to your response. Have a Glo-ing day! :)
I have been a customer there through 4 different owners/business names. I started at Megatan about 8 years ago, so I was grandfathered in when I transferred to Glow Sun Spa. The manager gave me the luxury service plan which included the Magic bed and all services. This was a promotion during the grand opening for existing members of Megatan. I was able to use the cocoon, fit room and hydration bed all on the same day for $61.95 a month, that was my total charge every month for the last 8 years. This all changed when the ... read more
Frequently asked questions about Glo Tanning
How is Glo Tanning rated?
Glo Tanning has a 4.5 star rating with 586 reviews.
When is Glo Tanning open?
Glo Tanning is closed now. It will open at 9:00 a.m.