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Glo Tanning
- Tanning
- Fort Worth, TX
About this business
Location details
3529 Heritage Trace Pkwy, Suite 143, Fort Worth, TX, 76244, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Salon and staff is nice but the business is SHADY. Cancelled my membership in November and they started randomly billing me again in April and said it was due to a system error. Asked for a refund and they wanted to provide product instead - for fraudulently charging me.
Just sat waiting when we were told 5 and 10 minutes. Finally had to leave. Beds need to be cleaned and let those people in before waiting on others. And giving a bed(18) to someone who just walks in and another lady had been sitting waiting. She wasn't happy!! Stop selling products when u have people waiting!! Need workers who can flip those beds quickly
RUN! don't even bother. Worst customer service ever and they keep getting sold out and no one knows anything. I just left looking like i was beat from one of their old out of date spray machines. I came out and clearly wasn't told the proper way to do this specific machine. I came out like a nightmare, they offered to give me 40% off the kit to fix myself! then offered to give me wipes to wipe my entire body to be sprayed again! I've already been here an hour. an hour! so 30 more mins to wipe my body and give it another try... read more
Business response:
Hi Lindsay, Thank you for your feedback and I'm calling to make it right with you. I am so sorry to hear about your experience at our Shawnee location. Since our salons are committed to improving and providing you with a better service every day, we want to let you know that we heard you. I will be happy to call you back whenever it's convenient for you, I would appreciate if you can send us your phone number at hello@glotanning.com. I look forward to your response. Have a Glo-ing day! :)
I have been a customer there through 4 different owners/business names. I started at Megatan about 8 years ago, so I was grandfathered in when I transferred to Glow Sun Spa. The manager gave me the luxury service plan which included the Magic bed and all services. This was a promotion during the grand opening for existing members of Megatan. I was able to use the cocoon, fit room and hydration bed all on the same day for $61.95 a month, that was my total charge every month for the last 8 years. This all changed when the ... read more
Well, it seems I need to write another review as Glo has its ups and downs. It's been a great deal of since my last review....... The store has not been open at least two times in the morning until 9 or 930. Very unprofessional! Also seems a lot of the beds are broken and never seem to get fixed although promised monthly....... I'd leave again never to return but for Audra's excellent service. She needs to be the store manager! Hopefully she could square this store away. I'm aware that Audra has rushed to open t... read more
Business response:
Hi R.R. I am so sorry that we haven't provided a 5-star experience for you. We greatly appreciate your honest feedback on this matter. Thank you for taking the time to speak with me today by phone call about your additional concerns and thoughts. I hope we were able to provide as much help as possible! We would love to continue seeing you at Glo going forward. Please don't hesitate to reach out to hello@glotanning.com with any further questions!
i would NOT recommend their rapid spray tan. i went for my cheer competition and the tan was horrible. my back never developed and its super orange and un even. i don't know how their other services are but there rapid spray tans are not it.
New ownership is terrible. The staff is always clueless and the wait has been a nightmare every time.
Business response:
Thanks for taking the time to share your thoughts with us. This is not the experience we want our clients to have and I'm sorry that you had a less than stellar experience. We will address this immediately and hope you'll give us another chance. Please email me personally at Gabrielle@glotanning.com to discuss further as I would love to hear more about your concerns.
I enjoy the atmosphere, however! Today I went in and they made me wait because all of the spa services where dirty... they where all empty and the gal at the front was sitting on her phone! "Not cleaning"! After my wait I go in and then she lets me know there are no towels the are dirty... I had a smal one so I was okay with proceeding! A moment later I could not find a robe... they where dirty as well! I use the robe to move rooms after a service... I told her I would not offer services if this is how the service is! ... read more
Business response:
Hailey, I am so sorry about the experience you had during your visit. I will be addressing this immediately. I don't see your name in the system. Could you email hello@glotanning.com with the correct name in the system so I can reach out? Thank you!
Every single time i go there's some kind of issue with their computers and we have to wait for them to reset it its a joke. dont get a membership
Frequently asked questions about Glo Tanning
How is Glo Tanning rated?
Glo Tanning has a 4.5 star rating with 610 reviews.
When is Glo Tanning open?
Glo Tanning is open now. It will close at 9:00 p.m.