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Glo Tanning
- Tanning
- Greenwood Village, CO
About this business
Location details
8577 E Arapahoe Rd, Greenwood Village, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
No integrity in business anymore. I had 8 sessions go to waste because it wasn't explained to me correctly. Basically they have this little scam going.
Business response:
Hello Merritt, We are very sorry to hear about the experience you've had. We would certainly like to discuss this further with you and explore how we can assist with your sessions. Unfortunately, we are unable to locate your information in our system. To help us understand and resolve the issue, could you please contact our guest services team at your earliest convenience? You can reach us by emailing Denver@glotanning.com. We look forward to hearing from you and helping to resolve this matter.
Went back to this location again. Thought they deserved a second chance, but no. My friend and I leave our lotions there and when we went today, they were gone. Lady at front said they lost our brand new bottles and we couldn't even tan or be compensated. Never going back to this location again. Girls need a boss at location before they loose all their customers.
Business response:
Hello Jane, We regret to hear that you did not receive a 5-star service from us. Providing excellent customer service is our top priority, and we would greatly appreciate the opportunity to learn more about your experience. Please contact our Guest Services team at 720-726-9832 or Denver@glotanning.com at your convenience. We value your feedback and would be grateful for the chance to address any concerns you may have.
Service is so bad, most the representatives are really rude. and place is not clean at all. They also don't offer eye protection.
Business response:
Dear Brandon, We regret to hear that we were unable to provide you with a five-star experience. We would greatly appreciate the opportunity to gather more information from you so that we can not only better assist you but also improve the overall experience for all of our customers. Please feel free to contact us via email at Denver@glotanning.com or by calling our guest services department at (720)726-9832. We look forward to hearing from you and working towards resolving this matter.
Buyers beware!!! I'll be sure to not ever go back to this place. Unfortunately it was my husband that went in and signed up and told me all this after the fact. If I would have known all of this before I would've looked else where to send him. No wonder the place doesn't want to answer their phone to answer customers questions. It's such a shame that The Palms sold to such an awful company. This company never answered their phone either. When it was The Palms you could just go in and pay for a month of tanning, with t... read more
Business response:
This is Maria from Glo Guest Services and I’m reaching out to you personally to apologize for the unsatisfactory experience you’ve had recently in one of our salons. I understand how frustrating it must have been for you and your husband and I want to ensure we make this right for you. Can you kindly email me maria@glotanning.com or provide a callback number? I look forward to speaking with you soon.
The girls at this location are so rude and not welcoming at all. The vibe when you go in is just draining. Every other location I've gone to is so much better.
This place used to be amazing when it was The Palms. Since Glo bought this place out the customer service has been terrible. I have tried to cancel my membership and keep getting charged! They re-credited my account for February (thank you for that), but then charged me AGAIN in March. They never answer the customer service line so you are always leaving voicemails and waiting for a callback. I miss the previous management. Be aware of the contracted memberships with Glo.
Business response:
Hi Amy, Thanks for taking the time to share your thoughts with us. This is not the experience we want our clients to have and I'm sorry that you had a less than stellar experience. We will address this immediately and hope you'll give us another chance. Please email me personally at Denver@glotanning.com to discuss further as I would love to hear more about your concerns.
Im disappointed and honestly saddened to write this review. I have been tanning here on and off for years. I recently went in to cancel my membership, I was giving a 30 day notice. The associate working behind the counter told me NOT to cancel my membership yet because I would lose the free upgrade I had on my account. I expressed to her that I need to make sure my membership was cancelled before my next billing date because I was leaving for vacation. I specifically had signed up 3 months prior to my vacation because I was ... read more
Business response:
Hi Alexa, I am sorry to see your 1-star review and negative comments about us. We did receive your emails to cancel your membership and your request for a $24.20 refund. Since we deleted your credit card information on file as soon as you cancelled, we could not issue you a refund. Thus, we emailed you back to find how you wanted us to get your $24.20 refund to you. You never responded back to us. We then saw that you disputed your charge with your credit card company, and we immediately told our credit card merchant ... read more
Manager suspended my service. I'm guessing because I wrote a bad review on google, which they consistently and egomaniacally watch. I could be wrong but I was never given a reason why my account was suspended. If you like petty games, snotty snooty front desk girls and spotty spray tans this place is for you. Snooty. Rude. And generally disappointing. The front desk staff is rude and unhelpful. The manager is difficult to get a hold of and plays games. I will continue to give one star reviews on every place I possibly... read more
Although it might look cool inside, NOT. Level 1&2 beds are worthless. At the recommendation of the front desk girl I purchased 5 sessions at this level. Not cheap either only to come to realize the are super old - like residential model from 1980s. $11 a session to upgrade to next level and not willing to credit remaining balance towards upgrade package. Just moved into town. I'm a regular tanner. They are not the only game in town. Buyer beware. So disappointed.
Frequently asked questions about Glo Tanning
How is Glo Tanning rated?
Glo Tanning has a 4.2 star rating with 215 reviews.
When is Glo Tanning open?
Glo Tanning is open now. It will close at 9:00 p.m.