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GoGoGrandparent
- Home Services
- San Francisco, CA
About this business
Rides, Groceries, Meals & More: Built Better For Older Adults And People With Disabilities. Use screened & monitored services from Uber, DoorDash, Instacart and more, with or without a smartphone, 24/7. Millions of requests fulfilled for hundreds of thousands of people living independently at home. Available in all 50 states and Canada.
Location details
1600 Bryant St. No 410477, San Francisco, CA, 94141, United States
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The 1 thing I have a problem with is theres no identifying sign of any kind on the cars & 0 that says Go Go Grandparents so this causes confusion. They have a visual on people they pick up but youre uncertain as to whether youre getting into the right car or not.Also they dont speak or understand English very well.
Business response:
Thank you for sharing your feedback regarding your experience with GoGoGrandparent. We appreciate your input and apologize for any confusion you encountered during your rides.Regarding the identifying signs on our cars, we understand the importance of clear signage. While our partner drivers (Uber and Lyft) do not display specific "GoGo Grandparents" signage, they should have a visible Uber or Lyft logo on their vehicles for identification. We apologize if this caused any uncertainty, and we will continue to work closely wit... read more
My wife has been taking GoGo for weekly appointments, and it's been a great experience. She has her doctor and other places programmed in her phone list, so we can get rides to those places fast. The instructions are clear on the phone. I like that we always get the opportunity to confirm the price before requesting the ride. We get texts with the details of the ride and an email after the trip. The drivers have all been nice so far. My wife likes knowing she can speak to a real person if she needs to.
Business response:
Dear ************,Thank you for taking the time to share your positive experience with GoGoGrandparent. We are delighted to hear that your wife has been enjoying our service for her weekly appointments, and that it has been a great experience overall.We are glad to know that the convenience of having her doctor and other places programmed in her phone list has made it easier to request rides quickly. Thank you for choosing GoGo for your transportation needs.
****** drove me to **************** he was on time and courteous Summer picked me up for my return trip to MV she was very courteous also on time also I appreciate your company
Business response:
Dear **************** Thank you for sharing your positive experience with GoGoGrandparent. We're glad to hear that ****** provided you with a timely and courteous ride to ****************. It's wonderful to know that Summer, who picked you up for your return trip to MV, was also courteous and on time. We appreciate your kind words about our company, and we're delighted that you had a positive experience with GoGo. Thank you for choosing ****, and we look forward to serving you again in the future.
The service was awesome & the ************************** was incredible! He was very prompt & courteous! I havent used this service for a while but it is well worth it! Thank you all!
Business response:
Dear ******************,Thank you for sharing your awesome experience with GoGoGrandparent! We're thrilled to hear that your recent ride with our **************************, was incredible. Providing prompt and courteous service is a top priority for us, and we're glad that ****** exceeded your expectations.We appreciate your kind words about our service and your recognition that it is well worth it. Your satisfaction is important to us, and we're grateful for the opportunity to serve you.
Uber driver on time, professional and courteous. Immediately placed our bags in the trunk, and had both sides of the back of the van opened for our accommodation.
Business response:
Thank you for sharing your positive experience with the Uber driver provided by GoGoGrandparent. We're delighted to hear that the driver was on time, professional, and courteous. It's great to know that they promptly assisted with placing your bags in the trunk and accommodating your needs by opening both sides of the back of the van.Thank you for choosing GoGo for your transportation needs. We appreciate your feedback and look forward to serving you again in the future.
Service was very professional and everything went exactly as I was told. The people are great listeners to ensure all your needs are met. This was my first time using these services and I can tell you they made me enjoy my time with friends more relaxing. Great service for seniors who have special needs and families will see their loved ones are safe and in good hands.
Business response:
Dear *****,Thank you for taking the time to share your positive experience with GoGoGrandparent. We are thrilled to hear that our service was very professional and that everything went exactly as you were informed. We are delighted that we were able to contribute to making your time with friends more relaxing and enjoyable during your first experience with our services.Thank you for choosing GoGo and for placing your trust in us. We appreciate your kind words and look forward to serving you again in the future.
I signed up for the one-month special for $29.99, have used the service to take me to and from a nearby restaurant twice, have found the drivers personable, knowledgeable and helpful (I have mobility issues), and am happy with the service. The rates are a bit steep, but the convenience outweighs that. I asked lots of questions when I signed up to make sure of what I was getting.
Business response:
Dear *************************,Thank you for sharing your experience with GoGoGrandparent. We're glad to hear that you took advantage of our services and have found the service beneficial for your transportation needs.We appreciate your feedback about the drivers being personable, knowledgeable, and helpful, especially considering your mobility issues. Ensuring a comfortable and supportive experience is our priority.While we understand that the rates may seem a bit steep, we are pleased that the convenience of our service ou... read more
Driver was excellent knew what she was doing. Hope I get her again.
Business response:
Dear ***********************,Thank you for sharing your positive feedback about your driver with GoGoGrandparent. We're glad to hear that your driver provided excellent service and demonstrated expertise in their role.At GoGo, we prioritize selecting drivers with a rating of 4.5 stars or higher to ensure that our customers receive the best possible experience during their rides. We take pride in working with skilled and knowledgeable drivers who are committed to providing exceptional service.Thank you for choosing GoGo for y... read more
My first ride today very anxious.**** dealt with my frustration in an amazing polite and compassionate
Frequently asked questions about GoGoGrandparent
How is GoGoGrandparent rated?
GoGoGrandparent has a 4.9 star rating with 1,568 reviews.
When is GoGoGrandparent open?
GoGoGrandparent is open now. It is open 24/7.