This profile has been claimed by the business owner or representative.
Golden Gate Relocation
- Movers
- Norfolk, VA
About this business
Location details
999 Waterside Drive Dominion Tower, Suite 2525 and 2600, Norfolk, VA, 23510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I can’t verbalize how smooth my move was. I moved from a one bedroom from Los Angeles to Memphis Tennessee , as a newly divorced 38 year old female. I state this because I had such a feeling of support due to the coordinating efforts provided by Christopher ****. From call number one, Christopher was beyond helpful and went above and beyond . He kept it simple ; and I needed it simple ! Furthermore , the eta and timeline , delivery window the movers showed up 4 days early. The Gentleman who were physically doing the moving ,... read more
Business response:
Thank for the stellar review!
I am writing to formally express my grievances regarding the recent experience I had with your moving services. Unfortunately, my experience has been far from satisfactory and has resulted in considerable stress and financial burden. Initially, I was quoted a price of $4,888 for the move. However, upon completion of the service, I was shocked to find that the final amount charged was *******. This significant discrepancy feels like a breach of trust and transparency, as the initial quote was misleading and failed to reflect ... read more
Business response:
This is not a client based on the name and email address she has used. GGR would be happy to respond and work with the client if we did move her but would require a job number or name that the move was contracted under.
Items returned have been damaged and they won’t refund you for damaged or missing items.
Business response:
We would like to reply to your review however we do not find that we have a move for this name or email address. We would respectfully ask you to post with the email address you booked the move under, or your name or your job number so we can address your issues.
This company is horrible and should be shut down. They have stolen my items and won't tell me where they are located. They said the only way they will tell me where my items are is if I wire the money. Yet, they haven't even told me where to wire the money. They also demanded three times more than the estimate once their truck was fully loaded with my items. In addition, they are not authorized according to the DOA website. And, they do not have insurance. Please let me know if you can help get my items from this company.
Business response:
Ms. **** is failing to mention that she intentionally and knowingly wrote our company a bad check in the amount of ********at the time of pick up to "pay" her payment. The check was returned for NSF and we are attempting to get the client to provide funds to replace the bad check. The client disclosed on a recorded line the fact that she KNEW when she quote the check that she did not have funds to cover the check. Law enforcement was also on the recorded line as a witness to her disclosure of intentional check fraud.
I personally have autism and am severely disabled. The company took advantage of my disability. They filled out paperwork on my behalf and without my permission and refused to offer me the insurance options I was asking for multiple times both in person and over the phone. They intentionally didn’t deliver the heaviest items from my move. They strung me along for months and were almost impossible to reach before telling me they couldn’t find my items. When they are charging you for your move by weight and then specifically d... read more
Business response:
Golden Gate Relocation is sorry the client is distorting the information on his move. Here's what happened: 1.) 5/17/24 -client was provided a written estimate by email which he signed contracting services with our company. His estimate was based on 17 items/74 pcs. He provided a deposit to hold his dates. 2.) 5/25/24- client was emailed a welcome email reviewing his move with a copy of his signed estimate and FMSCA/DOT publications regarding moving as well. 3.) 6/11/24- client called to confirm pick up dates. 4.) client rec... read more
This is a criminal company. Please see their Yelp reviews: ************************/golden-gate-relocation-norfolk They have destroyed thousands of dollars of goods. More importantly they simply "lose" your items with no recourse.
Business response:
Golden Gate Relocation is sorry to hear that the client is not choosing to file a claim for damages as he agreed to when contracting our services. We will contact him if his goods are located.
I used this company to relocate my stuff to from Cali to NC! I was told I had a person of contact for the whole ordeal name Bryan! I was very unhappy and disappointed with the lack of communication! A lot of my stuff was open after I know forsure I sealed everything tight! Some of my stuff was damaged! I will never recommend this company! Pay attention to the whole contract because for every little thing they jack up the original quote they give you! It’s best to just sell ur furniture and buy all new furniture because deali... read more
Business response:
Golden gate Relocation is sorry the client did not have the experience she expected. GGR takes visibility with the terms of the services contract very seriously. 1.) The client booked a last minute move; she booked services 7/22 for a move 7/24-7/25. GGR was in contact with the client daily since booking. 2.) She was quoted for 29 items/40 pieces 531 cf . At pick up the client added 35 plastic totes to her move therefore increasing her cubic footage. You pay for what you move. 3.) GGR is very transparent in providing clients... read more
This company lost over 1/4 of our items! It took a month before we received our belongings. When my wife called for a quote, the person on the phone lied, and said that they do everything in-house. Not so! I’ve called and left voicemail to have them check their warehouse to see if they can locate any of them. *crickets*. Items “lost”: 75” tv 2 (out of 3) sofa cushions Grandfather clock All (4) dining room chairs Dyson vacuum Office chair 3 wardrobe boxes Bose subwoofer Astro (Amazon) robot Irobot Roomba DVD tower Oriental ru... read more
Business response:
Golden Gate Relocation shows this move as booked for a client named Maggie ***** The client's husband has been advised whom to contact to resolve his issues and company notes do not show that he has contacted her as yet. GGR will attempt to make contact with the client again and advise the client to file a claim for damage per the terms of the estimate his wife signed for services.
Due to their meticulous planning and execution, Golden Gate Relocation, LLC has no equals in the packaging industry.
Frequently asked questions about Golden Gate Relocation
How is Golden Gate Relocation rated?
Golden Gate Relocation has a 4.2 star rating with 1,108 reviews.
When is Golden Gate Relocation open?
Golden Gate Relocation is closed now. It will open tomorrow at 9:00 a.m.