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Golden Gate Relocation
- Movers
- Norfolk, VA
About this business
Location details
999 Waterside Drive Dominion Tower, Suite 2525 and 2600, Norfolk, VA, 23510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
THIS COMPANY IS INCOMPETENT. THEY WILL NOT SEND COMPETENT DRIVERS, AND WILL DAMAGE YOUR THINGS DURING THE MOVE. DO NOT USE THIS COMPANY UNLESS YOU WANT ALL YOUR BELONGINGS TO BE DAMAGED OR RUINED OR MISSING
Business response:
Golden Gate Relocation has attempted to reach a resolution with the client for the damages and issues that occurred during the move. He has rejected our offer(s) of compensation for damages based on the terms of the estimate. We are sorry for the issues but have make a sincere effort repeatedly to resolve.
BEWARE!!!! Booked this company for my Philly Move and they gave me a price of *****. I paid a deposit of *****. The movers arrived day of the move and tried to change the price from ***** to *****for my move. Even though all of my things had been accounted for down to the number of boxes. I of course didn't agree to this new price. I signed a contract for an agreed amount of *****. This company is now refusing to refund my deposit because I didn't let them railroad me into almost tripling the price. They also used a third pa... read more
Business response:
Golden Gate Relocation is very sorry the client did not understand the explanation of the revised estimate the foreman provided at the time of pick up; the client was not being charged ***** but told that she had more items and her ESTIMATED move total would change based on that. The estimate clearly states: CANCEL OF SERVICE: All cancellations for services must be submitted in writing by the customer at least (5) business days prior to the service date to receive a full refund. Furthermore, the customer is not entitled to a... read more
If I could leave negative stars I would. We had ONE mover show up to load up our items. The ONE mover then proceeded to tell me that it would cost me an ADDITIONAL ******to complete the service. The company has a clause in their contract that states that the customer is not entitled to as refund if the company shows up to the customer's home and services are not rendered. This basically is a cop out clause for their poor business practice!!! There is absolutely NO WAY that one person could load our items and they know it. Th... read more
WORST COMPANY EVER! My goods were not packed properly, they were broken and a lot of things destroyed beyond recognition. I was assured these movers knew how to pack up a wood shop and a baby grand piano. All lies. The damage to my piano and shop tools is beyond belief. I spent ******* to move from San Diego to Montana and it took 2 months! This gave them enough time to rifle through my stuff to steal my late mom's jewelry and my late husband's wedding ring. My mirror for my bedroom set is MIA - how do you lose something tha... read more
Business response:
Golden Gate Relocation is saddened that the client did not review her contract prior to signing it. The client was picked up from CA on 6/9 and provided a FADD of 6/14. Her estimated delivery time was 1-10 business days from that FADD and she was delivered on 7/6. This is NOT 2 months. Ms ****is encouraged to file a claim for damages. Additionally while reviewing the client's claim she has NOT completed the claim as noted below. 7-17-23 Online Customer case created/registered online - Claim Registration Acknowledgement Notic... read more
I hired Golden Gate Relation, LLC to move my items from California to New Jersey. They do NOT use moving blankets, only packing paper. Upon arrival, all of my items were covered in dirt with the packing paper ripped and boxes broken. Most of my furniture came damaged and one box in particular was missing. The box that was missing was labeled as “Bottles” and contained more than 20 bottles of alcohol with a value of almost ******* The movers were not responding when I contacted them about it. The mover (Michael) convinced me ... read more
Business response:
Golden Gate Resolution is sorry the client had issues with his move. We are sorry for the issues with the box of "bottles" however the client was advised NOT to load liquids per the terms of the estimate under liability. LIABILITY: Golden Gate Relocation provides two valuation options: Limited liability and full replacement value (FVP). Both plans cover furniture and boxes packed/unpacked by Golden Gate Relocation. We suggest you purchase third party insurance to protect your property. Please read carefully before making you... read more
AFTER PAYING-POOR SERVICE. SEE 2023 REVIEWS- Michael decides to provide the service he brags about on the phone only for the smaller jobs. He totally mislead me about what to expect from a moving company, GIVEN ESTIMATE OF *****FOR 1 BEDROOM-the hook! I spent next 2 wks selling and giving away *** of my things, to reduce the cost. Upon filling in their inventory sheet, I was then given an estimate of *****. Was surprised, I asked if I had too much stuff for a one-bedroom, Michael ignored the question. I GAVE AWAY MY bed/head... read more
Business response:
We are very sorry that the client did not at any time review her documents. The information she is disputing is included in her contract.
This is the worst moving company. If I could give a -10 stars I would ! I paid for white glove service for an interstate move in July 2023- that didn’t happen! Not only did they break numerous items they lost (stole) so many of my things and won’t return calls or emails- all I was told was to file a claim. Filing a claim doesn’t get back the antique family heirloom furniture that went missing . They also doubled the price of my quote AFTER they had all my things loaded in the truck so basically they held my belongings hostag... read more
Movers charged me an additional ***** from the price initially quoted to me by sales department. Movers laughed and argued with me about the additional charge and I had no choice but to pay because I was moving out of the state from Los Angeles to North Carolina the next day. Initial price quoted *****and the day of moving they said I was mis quoted and charged me another *****so a total of * ****** Movers took 2 weeks to deliver which was fine but tried to charge me another ****because they decided to transfer my belongings... read more
This company has been the worst company my family and I have ever worked with. We moved from California to Massachusetts and our things arrived DESTROYED or are MISSING. All of our FRAGILE items (Marked clearly) are destroyed. Two of our TV's are either broken or missing. My bedroom furniture is broken or missing pieces to put the beds together. My second bedroom bed frame is missing parts and now the damaged mattress and Box spring on laying on the floor. One of my tv stand is damaged and we cannot place in the house other ... read more
Frequently asked questions about Golden Gate Relocation
How is Golden Gate Relocation rated?
Golden Gate Relocation has a 4.2 star rating with 1,108 reviews.
When is Golden Gate Relocation open?
Golden Gate Relocation is closed now. It will open tomorrow at 9:00 a.m.