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Golden Gate Relocation
- Movers
- Norfolk, VA
About this business
Location details
999 Waterside Drive Dominion Tower, Suite 2525 and 2600, Norfolk, VA, 23510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They attempted to deliver wrong items . Over charge from the first quote given. Don't deliver as promised. Customer service is horrible. No one knows what's going on. Don't use these movers . You will lose money .
Business response:
Golden Gate Relocation has attempted communication with the client and he is refusing to speak to us regarding the issues.
We were told we’d get a written agreement on the price once the foreman walked our home. All good until they ran out of truck space. Nothing added, but they say we need ******more to take the rest of our stuff. Now our stuff is being held hostage because they are underhanded and dirty. Also, owner won’t contact me back. DO NOT USE THEM!!!!
Business response:
The client did have a written agreement to move goods; however, the client had more goods and actually expected the company to move almost twice as much stuff for the same price. You will always pay for what you move NOT what you say you are going to move to get an estimate. Also the lady who is writing the review was not even at the pick up location she was across the country. Her husband was there and agreed to the pricing and then the wife had to become involved making it seem like she was involved in any of the details w... read more
So many broken promises. First that it would be an organized, smooth move. As soon as I signed the contract, unable to reach my contact in customer service. When the movers arrived, I understand they were tired after being stuck in traffic for two hours. They are still a moving company so should know how to label and do an accurate inventory. May have been more detailed if they hadn't smoked pot in my driveway. Nothing was being labeled or recorded and when I called the manager who had arrived for the rest of the payment, he... read more
Business response:
Golden Gate has reached out to the client and are working to resolve the issues the client experienced.
Read my full review on ******, but long story short, they were the cheapest of 3, but didn’t actually come out to look at the items beforehand like the other two. They brought a truck that wouldn’t fit all of our household goods, so another trip was needed and they charged an extra ******, which came out to be the same as the other two. If they disassemble items, they are supposed to reassemble them. That didn’t happen, so I had to do it myself, which was difficult since I didn’t take it apart. Overall, we had some items tha... read more
Business response:
We are sorry for the customer's experience. We like to address all of each customer's concerns. 1) The customer's quote was for 2025 cubic feet. All box's trucks hold around 1800 cubic feet which is why we brought 2 trucks. 2) We charged $**** extra (Not $****) because the customer told us he had 284 pieces of furniture. On move day we put 338 pieces of furniture on the truck. 3) We offered the customer compensation to make up for his ladder and dolly 4) The majority of the customer's items were put together. We offered to h... read more
Heartbroken after using this company to move some of my valuables out-of-state. They were quick to respond and got my move set up and in action quickly. Assurances seemed real but they do not have a strong team to guarantee professional packing to reduce breakage or damage. Many items showed up damaged and completely bare of any packaging. They do not have a careful and dedicated team to aid in guaranteeing your valuables make it to you safely IF AT ALL. I had two very expensive, but more importantly sentimental, pieces of a... read more
Business response:
Golden Gate relocation is sorry to hear you had issues with your delivery and a customer service representative will be contacting her to resolve the issues.
GGR lost 35 of my boxes filled with my clothes, art work, my kids toys, tools and all of my books and vinyl records! The sales person told me that my belongings wouldn’t leave the truck, that they would only be on the truck with one other family, that the company had been in business 20 years, and that we wouldn’t have to pay for a shuttle to have them delivered, all falsities used to secure our business. Because I believed her when she said that our items wouldn’t leave the truck and the plethora of fake positive reviews, I... read more
I recently used Golden Gate Relocation for my move, and it wasn't the best experience 1 - Lack of Communication: I had to constantly chase them for updates, and even then, I received minimal info 2 - Confusing Paperwork: The paperwork was extremely confusing. I had trouble understanding the terms of my agreement, and no one would get on the phone with me to help me understand the verbiage, which only added to my frustration. On top of that, they wouldn't give me my own copies. I had to take photos on my phone of everything 3... read more
Business response:
GGR is sorry to hear this and a customer service representative will be contacting the client today to try and resolve the issues.
I just got a call back from Greg from golden gate saying “he would be in no rush” to give me MY products that I have paid for. In short he would not give me my products. STAY AWAY FROM THE WORSE MOVERS IN THE WORLD!!!!
DON'T USE THIS COMPANY, THEY WILL STEAL FROM YOU! Golden Gate has no integrity or ethics. The whole moving process with them was a nightmare. When first speaking with Gabby for quotes, she told us our items should arrive in TX by 7 business days after our FADD. When we reached out after not receiving our items by the 7 business days, she changed her story and said 7 business days to leave their warehouse and that the contract states it could take up to 21 business days. This was very frustrating as she sold us a story to get... read more
Business response:
GGR is very transparent with our clients. Deliver is clearly stated in the estimate at the time of booking for this client that was 10/14/2023. 1.) PICK UP AND DELIVERY SCHEDULE: Pickup and delivery dates are not guaranteed unless the optional Premium Guaranteed Service (P.G.S.) is purchased. Standard Service (S.S.) period is up to a maximum of thirty business weekdays, not including storage time, beginning on the first date indicated as available for delivery (not the date of pickup). The date indicated as 1st available for... read more
Frequently asked questions about Golden Gate Relocation
How is Golden Gate Relocation rated?
Golden Gate Relocation has a 4.2 star rating with 1,108 reviews.
When is Golden Gate Relocation open?
Golden Gate Relocation is closed now. It will open tomorrow at 9:00 a.m.