This profile has been claimed by the business owner or representative.
GOODTIME III
- Recreation
- Cleveland, OH
About this business
Location details
825 E 9th St, North Coast Harbor, Cleveland, OH, 44114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 10:00 a.m. to 3:00 p.m. |
The guided sightseeing tour is very nice and a great way to get a lot of Cleveland history in 2 hours. The staff on the boat are very nice and accommodating. God help you if something happens and you can't make it on time. The ladies in the ticket booth are snarky, rude, and totally unaccommodating. The company policy is NO REFUNDS and NO TRANSFERS. This is a terrible policy and should be changed. Does the company need money that badly that they would cheat their customers? What's the big deal if a small family asks to... read more
Business response:
Andrew Lentz, I appreciate your compliments about our Trip that you took yesterday at 3:00pm. I am considering a change of policy with regard to transfers. We do NOT Cheat our customers EVER. We have been in business for nearly 60 Years, that does NOT happen by not providing Good Customer Service. I will reach out to you tomorrow morning to discuss this further. VTY, Captain Rick
We went this past sat It was loud in the boat sat next to people played in pepper and pounding on the table no margaritas food wasn't the greatest we booked the all night tickets but we left when it stopped I would like to have my money back well never go on this boat again
The music was terrible! Please get up to date music!!
Business response:
If you don't like what you're hearing, the only thing to do is let them know!
Beautiful time on Goodtime 3! Relaxing, nice atmosphere!!! Can't wait to go again!
Business response:
Thank you! Hope we can earn a 5-Star on your next Cruise!!!
Great time other than dealing with the cashier in the booth with the white shirt on. Such horrible customer service. She was beyond rude and had a scowl on her face like she did not want to be there. This almost deterred us from boarding altogether but we're glad we didn't allow the ignorance of one staff member ruin our evening. Glad we didn't because the rest of the staff on board were great. We had a nice time and would consider coming back. Note to Goodtime 3...Rudeness and poor customer service lowers the friendly repu... read more
Had a party of 6 for the Mother's Day dinner cruise. The carnations and Cavs shirts for the mothers was a nice touch. Our table was the last to go to the buffet on the main deck. The food was cold. It was pretty disappointing. The entertainment was great. It was a beautiful day for the cruise.
Business response:
Thank you very much for your review. We are sorry to hear about cold food. That it's not supposed to happen. We will communicate with her cater and make sure this doesn't happen again. I will be reaching out to you soon. Captain Rick
I was very disgusted today when an email arrived notifying us that a 90's themed cruise we had booked was cancelled. Turned out to be a scam perpetuated a third party that portraying themselves as a promotional group. As you will read in the comments below the people at the Good Time 3 not only made every attempt to inform me of what had transpired in response to my initial and hasty review (which was not very pleasant), but it turns out they also are the ones who alerted everyone to the fraud and set in motion the refunds t... read more
Business response:
Chuck, please send me an e-mail with a number I can reach you at; thecaptain@goodtimeiii.com
Frequently asked questions about GOODTIME III
How is GOODTIME III rated?
GOODTIME III has a 4.5 star rating with 5,072 reviews.
When is GOODTIME III open?
GOODTIME III is closed now. It will open tomorrow at 9:00 a.m.