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Grand Legacy At The Park
- Hotels
- Anaheim, CA
About this business
Location details
1650 S Harbor Blvd, Anaheim, CA, 92802, United States
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Pleasant Motel style, small rooms. We had crickets and spiders in our room we found multiple times which wasn’t pleasant. Location and price for what we needed for the weekend.
Business response:
We apologize that you found a pest in your room. Please know that this is not common. Our hotel, along with several others in the Disneyland Resort area, has a company that provides routine preventative pest control; however, every now and then one manages to somehow evade the system. We hope this was not too much of an inconvenience during your stay! We do not currently, nor have we previously, had an issue with pests of any kind. Our hotel, along with many others in the Disneyland Resort area, has a company that provides r... read more
Convenient Walking Distance to Parks room was dark with carpet and burgandy walls; windows and door of room faced over drive up parking. location to park; short walk
Business response:
Your comments are extremely valuable, and we thank you for taking the time to share about your experience.
The location is unbeatable for visiting Disney - the room its self is just okay. The shower head was filled with scale and the water was shooting out in a ton of directions. There were people in rooms on both sides of us and we could hear them very well. It was startling everytime the people next door would come and go the door would slam so loud it sounded like a bomb was going off. It was pretty disruptive. Also, I could smell the food they cooked in their microwave in my hotel room from the room next door. I didn't like t... read more
Business response:
Your comments are extremely valuable, and we thank you for taking the time to share about your experience.
Wanna be close to Disney, stay here. Thin walls, creaky bed, housekeeping was nonexistent existent even though we called every day. You stay here to be close to Disney and that’s what you get.
Business response:
We are extremely sorry about your unsatisfactory experience. Your feedback is really appreciated so as to ensure that this type of incident does not take place again.
Good One night our room smelt musty and stinky and then we changed rooms and another room had a box or pills on the floor from prior guest which concerned me about housekeeping Great location, very good customer service
Business response:
We apologize that the room was not up to our routinely superior standard of cleanliness. Our housekeeping department is usually commended for their thorough service, with special attention to detail. I have shared your comments with the housekeeping manager to ensure that this is promptly addressed.
Good Pool not clean and room very small Great location
Business response:
Your comments are extremely valuable, and we thank you for taking the time to share your experience.
Very Poor Room on 4th floor was very disgusting chair was torn ask for room on lower level was not accommodated right away manager at night very rude big guy. Maids are very loud in the morning rolling their carts at 6:00 a.m. extremely rude Morning stuff was nice ish
Business response:
Dear Gina, Thank you for taking the time to share your feedback. I’m very sorry to hear about your recent experience with us. Please accept our sincerest apologies for the condition of your room, the delay in accommodating your request for a different floor, and the conduct of our staff. This is not the level of service we aim to provide. We also regret that the morning noise from housekeeping disturbed your rest. Your concerns have been shared with our management team, and we are taking steps to ensure these issues are addr... read more
Close to Disney Rooms are very outdated and smell. On the 2nd floor with no lifts and no help either bags. Very close to Disney with easy walk.
Business response:
Thank you for taking the time to provide feedback about your recent stay with us. We apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.
It was a place to stay, close to Disney You must REQUEST housekeeping, which we did. Although, it was the most minimal cleaning I have ever experienced at a hotel. First day nothing, second and third days picked up garbage and new towels……that was it…..no bed, no vacuuming…..coffee empty sugar packs and stir stick left by coffee maker. Close to Disneyland
Business response:
We apologize that the room was not up to our routinely superior standard of cleanliness. Our housekeeping department is usually commended for their thorough service, with special attention to detail. I have shared your comments with the housekeeping manager to ensure that this is promptly addressed.
Frequently asked questions about Grand Legacy At The Park
How is Grand Legacy At The Park rated?
Grand Legacy At The Park has a 4 star rating with 11,687 reviews.
When is Grand Legacy At The Park open?
Grand Legacy At The Park is open now. It is open 24/7.