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Grand Legacy At The Park
- Hotels
- Anaheim, CA
About this business
Location details
1650 S Harbor Blvd, Anaheim, CA, 92802, United States
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If it wasn’t for having to pay the deposit and the parking, I would 100% stay here again, but I feel that that should’ve They don’t tell you until you check in that you have to pay to park in their parking lot while you’re staying there and they also didn’t tell me until I checked in that there was a deposit that needed to be paid even though I had already paid for my reservation at the time the reservation was made. And I have an autistic grandchild Who was playing in the hotel room and the front desk called and asked my da... read more
Business response:
We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at Grand Legacy At The Park we would like to apologize for the issues you encountered at our hotel. Unfortunately when you book the reservation online, it does state in the policy and amenities that parking is $20 plus tax each night and we do take a $50 incidental hold upon check in.
Pleasant
Disappointing Room was dirty Carpets turned out feet black when walking around the room Room had a musty odor Plumbing had issues, difficult to even turn knobs to turn on sink Location Friendly stafff
Business response:
On behalf of our entire staff, we apologize for the concerns you have about your experience at this hotel. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations.
Enjoyed the stay will book again due to location and area facilities Room was small not well lit, smelt musty and no safe, parking is $20.00 per day. This hotel has a wonderful location within walking distance of Disney parks with plenty of restaurants available in the area, the rooftop bar/ restaurant was excellent value for money, would recommend the Pretzel bites as they were scrumptious, one thing to note the hotel restaurant is closed on Mondays and booking in advance is recommended. We still got a table within ten minu... read more
Business response:
Your comments are extremely valuable, and we thank you for taking the time to share your experience.
Bad
Not great! The service and room were both below average. Very disappointed with this hotel. Didn't feel welcomed at all and they moved me to a room that was right next to the laundry room for staff, so the noise was ridiculous. The only good thing was the location.
Business response:
Thank you for taking the time to review Grand Legacy At The Park, we apologize that your stay was anything less than great. We will use your review to help us provide a better experience for our future guests. Thank you and I sure hope that you would give us another opportunity to better serve you.
Pleasant
Poor Doris and Martha the assistant managers were horrible and violated my ADA rights several times Its proximity to Disneyland
Business response:
We apologize that your experience was anything less than satisfying. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments will be addressed.It
Very Poor
Frequently asked questions about Grand Legacy At The Park
How is Grand Legacy At The Park rated?
Grand Legacy At The Park has a 4 star rating with 11,687 reviews.
When is Grand Legacy At The Park open?
Grand Legacy At The Park is open now. It is open 24/7.