This profile has been claimed by the business owner or representative.
Grand Legacy At The Park
- Hotels
- Anaheim, CA
About this business
Location details
1650 S Harbor Blvd, Anaheim, CA, 92802, United States
Get directions
We enjoyed the visit the closeness to Disneyland and the staff but not the water Grey dirty water with dirt to bath and shower and no kettle for tea. Close to Disneyland
Business response:
Hello, Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced while staying with us. Best regards, The Grand Legacy Hotel
Fair The room smells.
Business response:
Hello, Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced while staying with us. Best regards, The Grand Legacy Hotel
Good enough Bathroom not as clean beds are old and sunken Customer service good. Check out later. Park early
Business response:
We appreciate you taking your time to address your concerns. We are committed and determined on improving our hotel and your feedback assists us in achieving that goal. We sincerely apologize for the inconvenience this caused you and your family.
Good A bit dated Food options were limited to non existent but plenty of options close by Perfect location for Disney adventures Clean and spacious
Business response:
Thank you for your feedback see you soon!
El peor cuarto que he estado Las habitación sucia no tenía internet y el personal nunca pudo hacer nada Nada
Business response:
Thank you for your feedback!
Satisfactory The location was great but the noise factor at night is a problem. We booked a king room which were on the ground floor and got moved to a queen on second floor. Guests were noisy. The family suite our party also used is noisy because of road noise and bar noise. The location to Disneyland was perfect and the cleanliness good.
Business response:
We sincerely apologize for the noise disturbance you're experiencing due to the thin walls in your room. We understand how disruptive this can be and want to make things right. If available, we can offer you a room change to a quieter location within the hotel or provide additional soundproofing materials, such as earplugs, to help minimize the noise. We value your comfort and hope you'll give us another opportunity to better serve you.
Stay away!! The bedding in our room had not been changed from the previous guest, their was dried crusty phlegm on the sheets, disgusting!!
Business response:
We apologize that the room was not up to our routinely superior standard of cleanliness. Our housekeeping department is usually commended for their thorough service, with special attention to detail. I have shared your comments with the housekeeping manager to ensure that this is promptly addressed.
My overall trip was fantastic, but the lack of housekeeping was ridiculous The housekeeping was atrocious. I have never stayed in any hotel where the housekeeping staff only replaces towels and does nothing else Proximity to Disney and the pool area
Business response:
Thank you for your feedback! Housekeeping service is upon guest request.
Fair
Frequently asked questions about Grand Legacy At The Park
How is Grand Legacy At The Park rated?
Grand Legacy At The Park has a 4 star rating with 11,687 reviews.
When is Grand Legacy At The Park open?
Grand Legacy At The Park is open now. It is open 24/7.