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Greensboro Acura
- Car Dealers
- Greensboro, NC
About this business
Location details
3908 W Wendover Ave, Greensboro, NC, 27407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
RecommendedI have been a long time customer of what was previously Crown Acura and Honda. The service and commitment to good service and taking care of their customers has gone down the drain. From the service manager (Angry Karen) to the sales floor...when they have gotten your money, the service stops there. I have been a loyal Honda and Acura owner since 1997 but after this experience this will be my last. From corporate to the dealership it is useless when trying to get them right a wrong, you are on your own. I bought a 2022 MDX ... read more
❌❌❌Stay away from this place! We purchased my son a vehicle a a month ago. Last week we had to replace a control arm and a cv axle which was $2,080.00. I reached out to the GM Mr. Scarbrough and he was a total asshole. He didn’t want to take ownership of selling us a piece of junk. We then went over Mr. Scarborough’s head and was later refunded the $2,080.00. Mr Scarbrough emails me stating it was a goodwill payment and Crown Acura will not be responsible for any additional problems with the vehicle. Fast forward to yesterd... read more
What a rip-off! I took my car in to the service department and told them exactly what the problem was when they wrote it up. Then, they proceeded to keep my car for 2 hours and charge me $200 just to tell me the part was on back-order. They also tried to tell me my battery is bad just to try to get me to spend more money with them. They've lied to me numerous times over the years. I'm done with them.😡😡🤬
Business response:
Hi Bob. Thank you for your review. We'd be happy to speak with you directly at your convenience. Our team will be reaching out to you, and we invite you to speak with us directly at your convenience. Karen Hinshaw, Service Manager. (336) 851-7090
Recently had a horrible experience with Crown Acura! I have filed a formal complaint about the experience with their service department and the unprofessional attitude with their service manager. The GM spoke with me and told me I could call the 800 number but all complaints come back to him. I’ve done my research and went above the GM. There are no words to express the level of dissatisfaction that I have with a dealership that I have worked with for years with three Acura’s cars in our family. I am not stopping until... read more
Business response:
Norma Mclamb, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to have a better understanding about your experience. Please reach out to us at (336) 814-2554 at your earliest convenience and we will do our best to resolve this with you.
Terrible service ! I got called to buy my MDX, they gave me an offer, when we got there, they wanted to give me 5,000 less, arguing they got the wrong Millage on their end. They were rude and arrogant. They know nothing on how to treat a costumer. At the end they were the ones calling me to buy my car.
Business response:
Hi Alicia. We're sorry to hear about the misunderstanding during your vehicle sale with Crown Acura Greensboro. We would like to speak with you further about this and address any issues with you directly at your convenience. Please contact our manager Ray Scarbrough directly at (336) 851-7082 for further assistance.
Service manager Karen Hinshaw hates her job and takes it out on customers. She also likes calling her customers a smart a** and thrives on taking advantage of people who don’t know a lot about cars. Just lost a 3 loyal customers who’s been using crown for all their service needs since 2018 when the vehicle was purchased. To top it off, my mother spoke with the general manager and he said that she can complain but it’ll only come back to him and he isn’t going to do anything about it.
Business response:
Hi Dalton! Thank you for your feedback in regards to your recent visit with us at Crown Acura of Greensboro. During your visit, we explained to your family that the reason your tires were worn down to the cords, was due to lack of alignments. As per our recommended services and as we explained with you yesterday the alignment has been declined prior when recommended. We offered discounts to help with this process, and we would be happy to speak with you further about your visit. As we are currently in contact with you, if yo... read more
I purchased my ILX brand new November 2020. The sales department was amazing but the service department I would not recommend for nothing. I went there the first Monday in July because a piece of my dashboard is coming off. I spoke with the manager and he took all of my information and told me that he would order the part. He stated it may be a couple of weeks because of back orders. My husband called back weeks later and the wrong part was ordered and the manager stated someone would call when the right one came in. ... read more
Business response:
Thank you for your response, Julita. Our service team is looking into this, and you will be receiving a call from our service manager. If you have any other concerns, feel free to reach our service manager, Jeff Ireland at (336) 851-7090.
Would NOT recommend !!! Did not have a pleasant experience at Crown Acura!
Business response:
Thank you for your feedback! We regret to hear that you are displeased with your recent experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (336) 851-3458 . We look forward to hearing from you. AJ Wood, General Manager.
Service department Karen if you don’t like your job don’t be rude to costumers just quite !!!
Business response:
Hi Marco Redmed, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (336) 814-2554. We look forward to hearing from you.
Frequently asked questions about Greensboro Acura
How is Greensboro Acura rated?
Greensboro Acura has a 4.6 star rating with 2,647 reviews.
When is Greensboro Acura open?
Greensboro Acura is closed now. It will open tomorrow at 9:00 a.m.