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Guidance Residential LLC
- Mortgage Lenders
- Reston, VA
About this business
Location details
11107 Sunset Hills Rd, Suite 300, Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If I could give this company something worse then zero stars I would. My husband has been trying to get an answer from them about refinancing our home with them since early September, but no one has contacted him despite him calling many times. Every time he called, he was transferred to voice-mail. I was finally able to talk to a person by the name of Nabil Eid. He told me that they needed more information from us, but no one told us that. He assured me that someone would call my husband. It has been almost 2 weeks and sti... read more
Business response:
Thank you for your feedback. We are continuously implementing our customers feedback to ensure our process meets our own high standards for customer experience. Please contact us at marketing@guidanceresidential.com and give us a chance to improve on your experience. Best Regards, Guidance Residential
Guidance Residential means mis-commitment, mis/no communication, misleading and hidden charges/hiding information till last moment to ensure you don't go away. Be ready for all kind of bad surprises, the worst decision that one can make is to finance a house through them.
Business response:
Thanks for leaving your rating, Asif. We’re sorry to see that your experience was not exceptional with us. Please contact us at marketing@guidanceresidential.com and let us know how we can do better! Best Regards, Guidance Residential
very bad experience they charge more for every thing and to slow process I would not recommend them for any one
Business response:
Hi, Omar. Thank you for your feedback. We’re sorry to see that your experience was not exceptional with us. Please contact us at marketing@guidanceresidential.com so we can try to make things right. Best Regards, Guidance Residential
Frequently asked questions about Guidance Residential LLC
How is Guidance Residential LLC rated?
Guidance Residential LLC has a 4.7 star rating with 1,033 reviews.
When is Guidance Residential LLC open?
Guidance Residential LLC is open now. It will close at 6:00 p.m.