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Happy's Drive Thru Car Wash
- Car Wash
- Petaluma, CA
About this business
Location details
1004 Lakeville St, Petaluma, CA, 94952, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
I've been going to this car wash for at least a year. I like it. Have noticed the hoses don't work or r broken most of the time. The wash hasn't done a good job the last few times. Bird poop still on hood of jeep & & sides aren't clean.
If there were a zero (0) star, that is what this business would get. I have been a client of Wash 2 Go for three years; at one point I had four car memberships, for my family cars. As of Saturday, June 16, 2018, I cancelled my remaining two memberships because after I washed my and dried my car, I went to exchange my dirty towels for clean ones to have the next time I came. I had bought towels for them specifically for their exchange program. However, a man in a black shirt who acted as the manager, (I didn't see a name tag... read more
Wow for a auto car wash machine I was very impressed I've been through many many automated car wash machines and they do not do a good job however this car wash did a fantastic job highly recommended and I also love how we can vacuum our own vehicles for free love it.
Wash is excellent vacuums too . That is if all your trim pieces aren't blown off .. My real grip is about impatient and rude behavior from tall short hair guy that has waved me very very impatiently through . For me it took a couple of trips to understand the payment machine and how towels are dispensed returned etc .
Business response:
Jon, We certainly apologize for the way you were treated at our Wash2Go facility in Petaluma. There is no excuse for rudeness . . . ever! We will refocus our training at the car wash to make certain this does not happen to another Guest. Please send your contact information to us at guestservices@oilstopinc.com, as we would like to make this right for you.
Not certain 1 star but car did get washed. Credit card lost on property. Asked for help. Employee was no help and acted as though no concern of theirs. Bank said card used at the wash after it was lost/stolen. Called Wash2go got voicemail. No Help. This is not a place to trust. No one at Wash2go looked for the credit card that I'm aware of. While I appreciate Gary's quick response to my post some urgency and concern might have been shown prior to my post.
Business response:
John, We're sorry you lost your credit card at our Wash2Go facilities the other day. According to our manager, they looked for your card when they were notified of the lost. He mentioned to you that if you left the card in the pay station credit card slot, it was probably taken by someone, who followed you sometime later into the wash. Reporting a lost card and waiting for a new one is a hassle we've all been through, and we are sorry you have to go through this.
Love this car wash! Everyone is super helpful and really accommodates what you need done! My car always comes out looking clean and shiny. Miguel and Anthony and Adrian and Lucas four of the employees are very nice and always asks if I need anything and are very kind. The manager Alex is also great he always fixes any issues I may have and is always understanding. This car wash is great and I definitely recommend to everyone! And it's great because they have vacuums that work well. The staff is just great as well as the car ... read more
I am so very disappointed of this place.went through it and a machine broke the rack on my car, the parts went all over the place, the car behind me had parts of my rack underneath, etc. One of the employees came after and brought all the broken parts and apologized because the machine broke it. I asked him to call the supervisor who haf left already. The manager came with this attitude to ask me if i hadn't read the sign that says that they are not responsible for damages like that. I explained once again that it happened i... read more
This car wash ripped my front license plate off so I went to get it back and I was shooed away by the manager he was very rude I had to call the owner to get my plate back. They don't care at all about there customers. Nothing was done to help me or make things right. I cancelled my accounts with them!!!! Don't go here!!!
Had a good experience. No line--after fires. Car came out perfect. Love the free vacuum stations on both sides.
Frequently asked questions about Happy's Drive Thru Car Wash
How is Happy's Drive Thru Car Wash rated?
Happy's Drive Thru Car Wash has a 4.4 star rating with 598 reviews.
When is Happy's Drive Thru Car Wash open?
Happy's Drive Thru Car Wash is closed now. It will open at 8:00 a.m.