Hard Rock Hotel & Casino

4.2

Hotels
Sioux City, IA

About this business

Hospitality Hotels

Location details

111 3rd St, Sioux City, IA, 51101, United States

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4.29,630 reviews

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Douglas

a year ago

Not stay there

Business response:

I'm very sorry you didn't have a good time. What can we do better in the future to make sure others have a 5-star experience!

Eric

a year ago

Finding the hotel check-in was very confusing, compared to other hotels and casinos

Business response:

Hi Eric - we're sorry to hear this! We hope you're willing to give us another shot someday to give you a 5-star experience, whether that's at our casino, hotel, concert venues, or one of our restaurants.

Anonymous

a year ago

Room was great but dirty. Hair everywhere that wasnt my wife’s, lipstick on glass of free sink upon arrival and a dirty sock under bathroom counter

Business response:

Thank you for taking the time to leave a review. We apologize that we were unable to keep the cleanliness of the property to the high standard that we expect. We will pass the information to our team to ensure they are following through with all cleaning protocols in place. We hope you'll give us another chance to exceed your expectations.

Keith

a year ago

Business response:

Thank you for your honest review of your most recent stay. We would like to learn more about how you came to your rating. Please reach out to us or send us a message to ensure we have the details to help improve our services.

Laticia

a year ago

Pillows & Parking Overall the hotel was very nice and clean. The rooms were spacious ! The pillows and the parking were terrible. The hotel offers parking but many nights we had to park far away from the hotel because there are so many labeled spots for specific players club members and over 5 spots designated for police officers. Never were any of the spots utilized in the 5 days we were there. Lastly, all the front desk staff were exceptionally helpful and friendly with the exception of one male who was miserable every tim... read more

Business response:

Thank you for taking the time to leave us a review, Laticia. We hope that your next experience with us is worthy of 10 stars. Thank you for visiting and we hope you'll return very soon. Until then, have a great day!

pat

a year ago

Limited dinning, smoking in casino

Business response:

Hi Pat, thank you for taking the time to leave a review. We take reviews seriously, and with that said, we’ll strive to bring your opinion up to five stars during your next visit. We do hope to see you again soon!

Kary

a year ago

Business response:

Kary, thank you for taking a moment to rate your experience with in October. I am sorry we fell short of your expectations. I was hoping to get a few more details so that I may address your concerns.

Shrief

a year ago

Business response:

First off, thank you for booking at Hard Rock. I understand that your stay was far from exceptional and would like to learn more about your experience. Is there a particular part of your stay that you would like to share with me?

Roy

a year ago

Business response:

Roy, thank you for taking the time to leave a review. It is through your feedback that we can improve our services and set the bar for delivering authentic experiences. We will look into this backstage.