Hard Rock Hotel & Casino

4.2

Hotels
Sioux City, IA

About this business

Hospitality Hotels

Location details

111 3rd St, Sioux City, IA, 51101, United States

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4.29,630 reviews

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chuck

3 years ago

it was the worst hard rock ever., smoking in the casino, while comping rooms to some of my friends they failed to get me a room i had reserved saying they were sold out. even called the manager. . food options were not much

Business response:

I appreciate you taking the time to share your thoughts with us, chuck. I am sorry that your time with us came up so far below expectations. We hope you will come visit us again. Your feedback and concerns will be shared with the team, and I apologize for the inconveniences you experienced during your time with us. I hope you do decide to stay with us again soon so our team can have to opportunity to provide the 5-star experience we strive to share with all our guests.

Brentt

4 years ago

The facility itself was nice and the room was clean. The toilet was malfunctioning and running all night long. The Wi-Fi wasn’t connecting as the password, I was informed the following morning, had been changed. The bed was very hard and uncomfortable.

Business response:

Thanks for submitting a review, Brentt. We want all of our guests to have rock star experiences and I'm sorry it fell short this time for you. I have forwarded your comments to management for review. We hope you'll consider coming again.

NANCY

4 years ago

My flight from California was canceled at the last minute and I couldn’t get to the hotel. I was still charged for the night

Business response:

I am having trouble finding your reservation. Can you please provide me with your last night and the date you were supposed to stay? Thank you!

Susan

5 years ago

Business response:

Susan, thank you for taking the time to leave us a review. We are sorry to hear that your experience was not rock star-worthy, and we would like to know more about your stay. If you would, please send us a direct message on Facebook or use the Contact Us form on our website.

Anonymous

5 years ago

Very upset that they would not let us through in the am to get to parking garage elevator. Had go cross the street and walk up the ramp to get to vehicle. Very unsafe.

Business response:

Thank you for sharing your experience with us. We have passed this along to the appropriate department so that the logistics may be addressed immediately. We sincerely hope that you will choose to visit us again in the future.

Anonymous

5 years ago

Nice and clean room. Was told that one of the restaurants (Jet Fuel) would be open 24/7 during our stay but nothing was available for any food after 10:00 pm. Had to hunt down a vending machine for snacks. Had gambled till 1:00 am and didn’t realize nothing was available. Would’ve planned better.

Business response:

Thank you for taking the time to leave us a review. We apologize for the disruption when it came to food; we have limited our restaurant hours during our reopening, and all of our updated restaurant hours can be found on our website and in the welcome packet given at check-in. If you would like to discuss this further, please feel free to reach out and message us on our Facebook page. We do hope that you will be back to join us in the future.

mary

6 years ago

Always a problem with my room type

Business response:

Mary, thank you for taking the time to leave us a review. We would like to continue this conversation more to find out what happened with your room. If you would, please send us a private message on Facebook.

Anonymous

6 years ago

The sweet scent to disguise the stench of cigarette smoke was positively nauseating, especially in the hotel lobby and elevators. The gym had no smaller-sixed weights and no water cooler (individual plastic water bottles, environmentally bad). There was no free coffee available in the lobby and the coffee at Fuel was terrible. The rooms were well done, spacious and clean.

Business response:

Thank you very much for taking the time to tell us about your experience during your stay. We have forwarded your comments along to our hotel manager and director so that we can review what we can change in the future to improve. If you would like to continue this conversation or tell us more about your time with us, please feel free to send us a private message on Facebook. We do hope that we will see you again in the future.

Phillip

6 years ago