Hard Rock Hotel & Casino

4.2

Hotels
Sioux City, IA

About this business

Hospitality Hotels

Location details

111 3rd St, Sioux City, IA, 51101, United States

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4.29,630 reviews

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6 years ago

Check in was dismal. Waited 5 hours for our room to be ready. Inexcusable!

Business response:

Thank you for the feedback, R. We hope you will give us another chance to exceed your expectations.

Anonymous

6 years ago

I enjoy this hotel and have stayed with them several times. My only complaint is that the services in the Casino have such limited hours that it's kind of a joke. The Casino has two bars, one is almost closed. They briefly opened it for about 3 hours in the early evening. The buffet has terribly limited hours and does not serve breakfast and closes early in the evening. I always get the sensation they are about ready to close their door for lack of business. Shouldn't they be trying to create excitement, and not make you fee... read more

Business response:

Thank you for taking the time to leave us a review. The hours for our three casino bars are located on our website, and you can also order drinks from the cocktail waitresses spread across the floor. If you are looking to dine somewhere for breakfast or later in the evening, our award-winning Fuel American Grill is open 24/7 and is located on the casino floor. If there is anything you need during your next trip to see us, please let one of our team members know.

Anonymous

7 years ago

Business response:

Thank you for taking the time to leave us a review. We would like to hear more about your stay and what we could do to improve in the future. If you would, please send us a private message on our Facebook account. We do hope that you will join us again in the future.

Anonymous

7 years ago

Business response:

Thank you for taking the time to leave us a review. If you would like to share more about your experience, please send us a private message on Facebook.

Anonymous

7 years ago

Unique room but overnight was EXTREMELY LOUD. Not a good experience. Would not stay overnight again.

Business response:

Thank you very much for taking the time to leave us a review. We apologize that you did not have a 5-star experience during your stay. If you would like to give us more details, please send us a private message on our Facebook account. We do hope to see you again in the future.

Anonymous

7 years ago

Got bad experience with manage in casino ..............

Business response:

We're very sorry to hear that you did not have a 5-star experience at the casino during your stay. If you'd like to share more information with us on what happened, please send us a private message on Facebook. We do hope to have you back in the future.

Anonymous

7 years ago

Business response:

Thank you for taking the time to leave a review. We would like to hear more about your stay at the hotel and get your feedback on what we could do to make sure your next stay is worthy of 5 stars. Please send us a message on our Facebook account.

Byron

8 years ago

Room was very dirty. Very nice hotel, great concert but extremely disappointed in the room.

Business response:

Thank you for taking the time to leave a review, Byron. I am glad that you enjoyed the hotel and concert, but was disappointed to know that your room did not meet expectations. Our team is always ready to help fix any issues or concerns that may arise. If there is anything we can do to make your next stay more comfortable, please let us know.

Michelle

8 years ago

Poor customer service diminishes nice hotel I had booked my 2 night stay thru Expedia. We checked in everything seemed fine until the next day. I got a very rude phone call from the front desk clerk Kacy. She asked me if I knew check out was at 11am. It was now 1pm. I stated I was checking out the next day. She replied she only had my reservation for one night. I stayed I didn't pay a large amount of money for only one night. She said to me you booked thru Expedia. I said yes. She typed a few things and said she would have t... read more

Business response:

Hi Michelle, thank you for taking the time to leave this review. I sincerely apologize for your experience that you had regarding your reservation. I have spoken with our hotel team, and they have let me know that they will be reaching out to you soon. If there is anything else we can do for you in the meantime, please let us know. I hope you will come back to the Hard Rock and give us another shot.