Hard Rock Hotel & Casino

4.2

Hotels
Sioux City, IA

About this business

Hospitality Hotels

Location details

111 3rd St, Sioux City, IA, 51101, United States

Get directions

4.29,867 reviews

Select a rating

Anonymous

6 years ago

Nice and clean room. Was told that one of the restaurants (Jet Fuel) would be open 24/7 during our stay but nothing was available for any food after 10:00 pm. Had to hunt down a vending machine for snacks. Had gambled till 1:00 am and didn’t realize nothing was available. Would’ve planned better.

Business response:

Thank you for taking the time to leave us a review. We apologize for the disruption when it came to food; we have limited our restaurant hours during our reopening, and all of our updated restaurant hours can be found on our website and in the welcome packet given at check-in. If you would like to discuss this further, please feel free to reach out and message us on our Facebook page. We do hope that you will be back to join us in the future.

mary

6 years ago

Always a problem with my room type

Business response:

Mary, thank you for taking the time to leave us a review. We would like to continue this conversation more to find out what happened with your room. If you would, please send us a private message on Facebook.

Anonymous

6 years ago

The sweet scent to disguise the stench of cigarette smoke was positively nauseating, especially in the hotel lobby and elevators. The gym had no smaller-sixed weights and no water cooler (individual plastic water bottles, environmentally bad). There was no free coffee available in the lobby and the coffee at Fuel was terrible. The rooms were well done, spacious and clean.

Business response:

Thank you very much for taking the time to tell us about your experience during your stay. We have forwarded your comments along to our hotel manager and director so that we can review what we can change in the future to improve. If you would like to continue this conversation or tell us more about your time with us, please feel free to send us a private message on Facebook. We do hope that we will see you again in the future.

Phillip

6 years ago

7 years ago

Check in was dismal. Waited 5 hours for our room to be ready. Inexcusable!

Business response:

Thank you for the feedback, R. We hope you will give us another chance to exceed your expectations.

Anonymous

7 years ago

I enjoy this hotel and have stayed with them several times. My only complaint is that the services in the Casino have such limited hours that it's kind of a joke. The Casino has two bars, one is almost closed. They briefly opened it for about 3 hours in the early evening. The buffet has terribly limited hours and does not serve breakfast and closes early in the evening. I always get the sensation they are about ready to close their door for lack of business. Shouldn't they be trying to create excitement, and not make you fee... read more

Business response:

Thank you for taking the time to leave us a review. The hours for our three casino bars are located on our website, and you can also order drinks from the cocktail waitresses spread across the floor. If you are looking to dine somewhere for breakfast or later in the evening, our award-winning Fuel American Grill is open 24/7 and is located on the casino floor. If there is anything you need during your next trip to see us, please let one of our team members know.

Anonymous

7 years ago

Business response:

Thank you for taking the time to leave us a review. We would like to hear more about your stay and what we could do to improve in the future. If you would, please send us a private message on our Facebook account. We do hope that you will join us again in the future.

Anonymous

7 years ago

Business response:

Thank you for taking the time to leave us a review. If you would like to share more about your experience, please send us a private message on Facebook.

Anonymous

7 years ago

Unique room but overnight was EXTREMELY LOUD. Not a good experience. Would not stay overnight again.

Business response:

Thank you very much for taking the time to leave us a review. We apologize that you did not have a 5-star experience during your stay. If you would like to give us more details, please send us a private message on our Facebook account. We do hope to see you again in the future.