Hard Rock Hotel & Casino

4.2

Hotels
Sioux City, IA

About this business

Hospitality Hotels

Location details

111 3rd St, Sioux City, IA, 51101, United States

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4.29,867 reviews

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Anonymous

7 years ago

Got bad experience with manage in casino ..............

Business response:

We're very sorry to hear that you did not have a 5-star experience at the casino during your stay. If you'd like to share more information with us on what happened, please send us a private message on Facebook. We do hope to have you back in the future.

Anonymous

8 years ago

Business response:

Thank you for taking the time to leave a review. We would like to hear more about your stay at the hotel and get your feedback on what we could do to make sure your next stay is worthy of 5 stars. Please send us a message on our Facebook account.

Byron

8 years ago

Room was very dirty. Very nice hotel, great concert but extremely disappointed in the room.

Business response:

Thank you for taking the time to leave a review, Byron. I am glad that you enjoyed the hotel and concert, but was disappointed to know that your room did not meet expectations. Our team is always ready to help fix any issues or concerns that may arise. If there is anything we can do to make your next stay more comfortable, please let us know.

Michelle

8 years ago

Poor customer service diminishes nice hotel I had booked my 2 night stay thru Expedia. We checked in everything seemed fine until the next day. I got a very rude phone call from the front desk clerk Kacy. She asked me if I knew check out was at 11am. It was now 1pm. I stated I was checking out the next day. She replied she only had my reservation for one night. I stayed I didn't pay a large amount of money for only one night. She said to me you booked thru Expedia. I said yes. She typed a few things and said she would have t... read more

Business response:

Hi Michelle, thank you for taking the time to leave this review. I sincerely apologize for your experience that you had regarding your reservation. I have spoken with our hotel team, and they have let me know that they will be reaching out to you soon. If there is anything else we can do for you in the meantime, please let us know. I hope you will come back to the Hard Rock and give us another shot.