Heartis Mid Cities

anonymous 

on AplaceForMom

3 years ago

I was able to do an in person tour after our virtual tour and the facility was extremely nice, it is a newer place. The staff were all friendly as well, but it was just way too expensive for us. 

Nancy W 

on AplaceForMom

3 years ago

Depending on what level of care you need there is a issue with staffing. The good people that they do have are starting to leave because of the lack of help and no increase of pay. They play bridge which my loved one really likes. I do feel like they need someone to push the residents to get out of there apartments more. Other than these things this is a really good facility. 

Penny N 

on AplaceForMom

3 years ago

It's clean facility, and the people are friendly. But I'm not real happy with them right now. Be aware that if your family member can't do things for themselves, their call light is not going to get answered. The have quite a bit of staff turnover. I'm having to fight tooth and nail to get anything done. Her call button is not being answered. It's very frustrating. She's depressed. Things are not happening the way they're supposed to. We're paying out the nose, yet I'm having to do the things they're supposed to be doing - b... read more

anonymous 

on AplaceForMom

4 years ago

We have been able to eat there a couple times with our loved one and it has been nice, the activities are somewhat still limited but they do have an activities schedule. The house keeping is supposed to come on a regular schedule but we are not sure it is happening in our loved ones room, but overall we are pleased. 

Celia Scroggins 

on AplaceForMom

4 years ago

We moved my father into the Independent Living section of Heartis Mid-Cities this past November. He tells me everyday how he really feels welcome and enjoys the other residents. [name removed] and the staff have been more than helpful. 

Anonymous 

on AplaceForMom

4 years ago

Overall, it is a great facility. It is on the higher end of what you pay and so I don't have enough experience to say if it is worth that value or not. We chose this community because they had a two bedroom apartment available, The food in the assisted living side was good but the food in memory care was drastically different including the choices. 

S. Bowdish 

on AplaceForMom

4 years ago

This facility is amazing. It has such a community feeling and I love the way the staff truly care about the residents . They had done a wonderful job protecting residents during COVID. The food is usually great with different menu options but sometimes it can be a little bit lacking. We chose this community because of its location , it is a new facility, and we liked the services that they offered. I would absolutely recommend this community and I already have, 

Kay 

on AplaceForMom

4 years ago

They have excellent food. Dining seems to be a real pleasure for the residents and their families. They are a little bit lacking in training in the memory care unit and lacking in the cleanliness of the laundry in the memory care as well. They lack communication skills and approach with the resident that have dementia. The caregivers were all very polite and willing to come help when called. This is an expensive community and the price will only increase. 

Anonymous 

on AplaceForMom

5 years ago

The staff here was amazing. The facility is first class. We are excited about getting my dad set up here. We have already started the process. Thank you so much