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Heartis Mid Cities
- Assisted Living Facilities
- Bedford, Texas
About this business
Location details
2308 Hwy 121, Bedford, Texas, 76020, United States
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The staff are great. My mom is happy and stays busy all of the time. I love the attention to detail that the staff has given our family. Lots of hugs and friendly faces each time I visit. A blessing to me and mom.
This community is really nice, new and modern. The staff was very nice and welcoming. The rooms are really spacious and the decor is beautiful. My parents loved it but unfortunately it was just out of their price range.
Very impressed. Provide advance memory care. Programs developed with patient and tenant input. Only reason not 5 star is they are not open yet.
Was very pleased with their Memory Care programs. We liked their layout for the dwellings, Soft color scheme and calming atmostphere. And location. Five star.
Number 1 gets a 2 because it has taken two or more weeks to fix an air conditioner problem and it still might not be fixed. Today is first day it is working. Might not work again tomorrow. Their maintenance department responsible for air conditioning seems to be quite inept. They couldn't even figure out where the thermostat for [name removed] room was located. [name removed] told me yesterday that one of the staff told her there were several rooms complaining about high room temperature. I know my brother's room was too hot... read more
There have been definite changes in the food, dining experience that have been negative. There used to be snacks, cookies, muffins plus available food such as salad and small meals at anytime. This has disappeared.
I moved my wife in 21 days ago. Facility is open and bright. Staff is friendly. However for the 21 days she has been a resident there has been no hot water and for almost two weeks no laundry service.
Business response:
Hello Gerald, Thank you for your feedback. We are sorry to hear about your experience. Our team strives to provide a friendly and warm environment and your feedback helps us improve. If you are willing to discuss your concerns further, please reach out to us at ResidentExperience@frontiermgmt.com.
We have had some concerns and have gone to management as we are not getting what we are paying for. They continue to tell us they are working We were told Memory care would get two options and they don't they are only given one option and is often fried foods with plastic utensils. They are left unsupervised when eating at all times. They only offer a small cup of water or small cup of punch each day. Feel like she is dehydrated most of the time. She has declined tremendously since being in there and she is medicated to the ... read more
Business response:
We're sorry to hear that you've been disappointed with the experience at this community. You can certainly expect improvement in our food quality with our new Executive Chef. Regarding your other concerns, we'd be happy to discuss further if you'd like to reach out to ExecutiveSupport@frontiermgmt.com. Thank you.
I would tell others that they they are severely understaffed so residents are not getting even close to the care that they should be or that you are paying for. I would not recommend them to others looking.
Frequently asked questions about Heartis Mid Cities
How is Heartis Mid Cities rated?
Heartis Mid Cities has a 4.4 star rating with 176 reviews.
When is Heartis Mid Cities open?
Heartis Mid Cities is open now. It is open 24/7.