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Heartis Mid Cities
- Assisted Living Facilities
- Bedford, Texas
About this business
Location details
2308 Hwy 121, Bedford, Texas, 76020, United States
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Number 1 gets a 2 because it has taken two or more weeks to fix an air conditioner problem and it still might not be fixed. Today is first day it is working. Might not work again tomorrow. Their maintenance department responsible for air conditioning seems to be quite inept. They couldn't even figure out where the thermostat for [name removed] room was located. [name removed] told me yesterday that one of the staff told her there were several rooms complaining about high room temperature. I know my brother's room was too hot... read more
There have been definite changes in the food, dining experience that have been negative. There used to be snacks, cookies, muffins plus available food such as salad and small meals at anytime. This has disappeared.
I moved my wife in 21 days ago. Facility is open and bright. Staff is friendly. However for the 21 days she has been a resident there has been no hot water and for almost two weeks no laundry service.
Business response:
Hello Gerald, Thank you for your feedback. We are sorry to hear about your experience. Our team strives to provide a friendly and warm environment and your feedback helps us improve. If you are willing to discuss your concerns further, please reach out to us at ResidentExperience@frontiermgmt.com.
We have had some concerns and have gone to management as we are not getting what we are paying for. They continue to tell us they are working We were told Memory care would get two options and they don't they are only given one option and is often fried foods with plastic utensils. They are left unsupervised when eating at all times. They only offer a small cup of water or small cup of punch each day. Feel like she is dehydrated most of the time. She has declined tremendously since being in there and she is medicated to the ... read more
Business response:
We're sorry to hear that you've been disappointed with the experience at this community. You can certainly expect improvement in our food quality with our new Executive Chef. Regarding your other concerns, we'd be happy to discuss further if you'd like to reach out to ExecutiveSupport@frontiermgmt.com. Thank you.
I would tell others that they they are severely understaffed so residents are not getting even close to the care that they should be or that you are paying for. I would not recommend them to others looking.
Horrible place to live, if you fall into the category of needing any memory care assistance. Although a new facility, the extent of the mental illness is unhealthy for the unprotected, unknowing residents that also live there. It isn't safe to have your loved one left here and to assume they are being closely watched.
I have been here over 3 weeks sitting with my sister... 3 of her aides she depends on GREATLY have resigned, yet the administrator, [name removed], INSISTS they are treated wonderfully, But... the good workers are poorly paid, overworked, and taken advantage of their dedication... Again, I have YET, been able to have a sit down with this man, [name removed], and obviously, bring avoided... Beautiful facility, no doubt! But very poor administration from upper management!!! I will continue to get to the bottom of this.... Medi... read more
Business response:
Hello L.A. Roush. We're sorry to hear about your sub-par experience, but the details in your review lead us to believe you may be describing a different community. Please reach out to [removed] so we can get to the bottom of it. Thank you.
Frequently asked questions about Heartis Mid Cities
How is Heartis Mid Cities rated?
Heartis Mid Cities has a 4.4 star rating with 157 reviews.
When is Heartis Mid Cities open?
Heartis Mid Cities is open now. It is open 24/7.