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Heartland Women's Healthcare
- Obstetricians & Gynecologists
- Shiloh, IL
About this business
Location details
1170 Fortune Blvd, Shiloh, IL, 62269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The person who I first met with and the front desk were so so nice, made me feel comfortable and no issues. The doctor I met with for my annual made me feel bad about my weight and during my exam ( while doing it ) was asking questions about my period - I was already flustered with having that done, I stated I record my period and she made a comment about me not helping her out. Just wasn’t the best bedside manner at all. I was in there waiting for an hour. I felt unheard and not able to ask questions because uncomfortable.
Business response:
Hi Alexis Tinge - We are sorry to learn you had this experience and thankful you brought it to our attention. Our team will be reviewing your feedback and further investigating. We make every effort to follow up and connect directly, though we also welcome a call or a secure Athena portal message (link on our practice website) with any additional information you are comfortable sharing so that we may best understand and help. Sincerely, Heartland Women's Healthcare, (618) 997-5266
I overheard the intake lady and the Dr talking about me and complaining about myself and others so that made things feel a bit unprofessional and kind of hurtful
Business response:
Thank you for taking the time to submit feedback. We take patient safety, satisfaction, and wellness very seriously. We are disappointed in the experience you have expressed and would appreciate it if we could talk this through offline. Our team will be reaching out. If we are not able to connect directly, please contact us at (618) 997-5266 or send us an Athena portal message to better assist in our investigation of this situation. Kindly, Heartland Women's Healthcare
Took the day off to do pre visit labs. Waited 1.5hrs before asking receptionist how much longer…said it would be about another hour. Left without getting labs.
Business response:
We truly appreciate your feedback. Patient experience is of the utmost importance to our team. Your concerns have been shared directly with management to further investigate this situation. We would like to discuss concerns and opportunities for improvement directly. Our team will make every effort to get in touch as we read every review. If we can't reach you directly, we would very much appreciate a call or a secure Athena patient portal message. Thank you!
NP Kourtney Hugley drug tested me without consent at my 12 weeks visit … I’m assuming it was because I made a complaint about care I received from her.
Business response:
We value your feedback and are sorry to hear about your negative experience. We strive to offer the best experience, and your feedback will help us improve. If you would like any additional help with your concerns or experience, we welcome a call or secure Athena patient portal message. Kindly, Heartland Women's Healthcare, (618) 997-5266
Met with the nurse of Dr Dominique. They did communicate before my meeting with the Doctor. Visit was rushed & the Doctor wasn't concerned with my needs. After my visit with the Doctor I went to CVS & I was informed that my medication wasn't called in. Worst visit ever. Went to the Dr feeling horrible. Left the Doctor feeling worse.
Business response:
Hi Marva Rodgers - We are sorry to learn you had this experience and thankful you brought it to our attention. Our team will be reviewing your feedback and further investigating. We make every effort to follow up and connect directly, though we also welcome a call or a secure Athena portal message (link on our practice website) with any additional information you are comfortable sharing so that we may best understand and help. Sincerely, Heartland Women's Healthcare, (618) 997-5266
I waited over an hour past my appointment time until I was seen without any notice/update from the staff. The first 2 nurses I encountered did not appear to enjoy their job and were rude. The lady that performed my ultrasound was phenomenal as well as the provider.
I feel like no one cares about my concerns. I will email a dr and not get a respond for 3 or 4 days. I didnt get to know just 1 provider so they didnt know me or my history before seeing them and none of them look at their computer before coming into see me so they dont know what medicine im on or anything. Ive had to tell every provider that I want my amniotic fluid checked regularly because I take medicine that can cause low fluid but no one checks the computer and reads my chart. They wont even check to see what number my... read more
Business response:
We truly appreciate your feedback. Patient experience is of the utmost importance to our team. Your concerns have been shared directly with management to further investigate this situation. We would like to discuss concerns and opportunities for improvement directly. Our team will make every effort to get in touch as we read every review. If we can't reach you directly, we would very much appreciate a call or a secure Athena patient portal message. Thank you!
I had a horrible experience with Heartland Women Health. One of the receptionists lowered her head to avoid assisting me as I stepped in, but the other one eventually noticed me, helped me check in, and gave me paperwork to complete. The nurse hurried me into a room, took my weight, hurried me into the exam room, hurried to gather my information, and gave me another clipboard to fill out with my information so I could give it to her. I thought I was being rushed. I changed after she eventually left the room, but Ms. Jasmi... read more
Business response:
We value your feedback and are sorry to hear about your negative experience. We strive to offer the best experience, and your feedback will help us improve. If you would like any additional help with your concerns or experience, we welcome a call or secure Athena patient portal message. Kindly, Heartland Women's Healthcare, (618) 997-5266
My appointment was at 2:30pm n by 3:30pm still nothing. A whole hour n i had to refuse the visit bc I did not want to ever experience that on a return visit. The MA's were clueless n never know anything. I feel this place prioritized by what kind of insurance u have. State insurance is not catered to at heartland. N thisvwas not the first time either. I suddenly remembered y I dont go there n after this i am never going back.
Business response:
Hi Jennifer Torres - We are sorry to learn you had this experience and thankful you brought it to our attention. Our team will be reviewing your feedback and further investigating. We make every effort to follow up and connect directly, though we also welcome a call or a secure Athena portal message (link on our practice website) with any additional information you are comfortable sharing so that we may best understand and help. Sincerely, Heartland Women's Healthcare, (618) 997-5266
Frequently asked questions about Heartland Women's Healthcare
How is Heartland Women's Healthcare rated?
Heartland Women's Healthcare has a 4.5 star rating with 2,758 reviews.
When is Heartland Women's Healthcare open?
Heartland Women's Healthcare is closed now. It will open tomorrow at 9:00 a.m.