This profile has been claimed by the business owner or representative.
Heartland Women's Healthcare
- Obstetricians & Gynecologists
- Shiloh, IL
About this business
Location details
1170 Fortune Blvd, Shiloh, IL, 62269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My appt was at 11:45. I waited until 12:45 and the provider still had not come to the room. I had to be back to work at 1 so I couldn’t wait any longer. Ended up having to leave without being seen. Front desk was kind though
Business response:
We truly appreciate your feedback. Patient experience is of the utmost importance to our team. Your concerns have been shared directly with management to further investigate this situation. We would like to discuss concerns and opportunities for improvement directly. Our team will make every effort to get in touch as we read every review. If we can't reach you directly, we would very much appreciate a call or a secure Athena patient portal message. Thank you!
I loved the nurse that did my pre tests, my doctor Christina, and the lab tech who took my blood was also amazing. However, the receptionist wasn’t the nicest. She was pretty abrupt and kinda made me feel stupid. Christina had given me a piece of paper to take with me so I could look up two clinics to see if they were in my network. And also had information about possible next steps and appointments. When I got to the reception, the receptionist wanted to see the paper so she could schedule my next appointment, but then she... read more
This review of my experience is from my first and only visit on Jan 27, 2025. The 1 star rating is for the kindness of the front desk staff. The staff that checked me in were great. The rest of my appointment was laughable. Dr. Dominick came into the room, she didn’t ask me about myself. Didn’t ask me about any symptoms. Didn’t tell me what tests she ran. Didn’t ask me if I wanted std testing or hep b monitoring. Nothing about perimenopause or changes to my periods. Not a single question about vaginal health and wellness. Sh... read more
Business response:
We value your feedback and are sorry to hear about your negative experience. We strive to offer the best experience, and your feedback will help us improve. If you would like any additional help with your concerns or experience, we welcome a call or secure Athena patient portal message. Kindly, Heartland Women's Healthcare, (618) 997-5266
Took forever in the waiting room
Business response:
Thank you for your feedback. It is greatly appreciated. Our team reads all reviews and welcomes any opportunity to better our patient experience. We would like to follow up directly. Management will make every effort to contact you. We also welcome a private and secure Athena portal message. This can be accessed through our website. Sincerely, Heartland Women's Healthcare
Walk up to nurse station and heard the nurse assistants talking about a patient needing air freshener.
Business response:
Hi Dominique Burnett - We are sorry to learn you had this experience and thankful you brought it to our attention. Our team will be reviewing your feedback and further investigating. Management makes every effort to follow up and connect directly, though we also welcome a call or a secure Athena portal message (link on our practice website) with any additional information you are comfortable sharing so that we may best understand and help. Sincerely, Heartland Women's Healthcare, (618) 997-5266
I've been a patient here for 25 years. In the last couple of years this office starting to feel like a clinic. The wait is extremely long every time I'm here. The ladies at the front have the music so loud that you can't heard what they are asking for. After, my visit today I will definitely start looking for a new doctor office immediately.
Business response:
We truly appreciate your feedback. Patient experience is of the utmost importance to our team. Your concerns have been shared directly with management to further investigate this situation. We would like to discuss concerns and opportunities for improvement directly. Our team will make every effort to get in touch as we read every review. If we can't reach you directly, we would very much appreciate a call or a secure Athena patient portal message. Thank you!
Waited an hour for a visit that lasted less than 7 minutes. Got the feeling since they were behind, it was time to catch up, and go to lunch. So sorry I inconvenienced their day by arriving for my appointment.
Business response:
We value your feedback and are sorry to hear about your negative experience. We strive to offer the best experience, and your feedback will help us improve. If you would like any additional help with your concerns or experience, we welcome a call or secure Athena patient portal message. Kindly, Heartland Women's Healthcare, (618) 997-5266
The waiting time is entirely too long. If you have an appointment, you might as well cancel all of your plans afterwards because you’ll be late for them.
Business response:
We value your feedback and are sorry to hear about your negative experience. We strive to offer the best experience, and your feedback will help us improve. If you would like any additional help with your concerns or experience, we welcome a call or secure Athena patient portal message. Kindly, Heartland Women's Healthcare, (618) 997-5266
Establishment was dirty, workers were unprofessional, wait times were EXTREMELY long. What’s the point of appointments if the place not going to honor it. Just like we, the patients, are held to a certain standard regarding late/no show policy so it should be the same with the company.
Business response:
Hi Chantol Young - We are sorry to learn you had this experience and thankful you brought it to our attention. Our team will be reviewing your feedback and further investigating. Management makes every effort to follow up and connect directly, though we also welcome a call or a secure Athena portal message (link on our practice website) with any additional information you are comfortable sharing so that we may best understand and help. Sincerely, Heartland Women's Healthcare, (618) 997-5266
Frequently asked questions about Heartland Women's Healthcare
How is Heartland Women's Healthcare rated?
Heartland Women's Healthcare has a 4.5 star rating with 2,758 reviews.
When is Heartland Women's Healthcare open?
Heartland Women's Healthcare is closed now. It will open tomorrow at 9:00 a.m.