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Heartland Women's Healthcare
- Obstetricians & Gynecologists
- Shiloh, IL
About this business
Location details
1170 Fortune Blvd, Shiloh, IL, 62269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I just don’t feel like these doctors or nurse practitioners really care or listen to any concerns I have. I’ve been a patient at heartlands for over 14 years and the quality of care has went down drastically. I went in and the nurse practitioner came in said for no more than two mins did the swab and left. I will be looking for a new obgyn. I just don’t like how they don’t seem to show any care or compassion.
Business response:
Thank you for taking the time to submit feedback. We take patient safety, satisfaction, and wellness very seriously. We are disappointed in the experience you have expressed and would appreciate it if we could talk this through offline. Our team will be reaching out. If we are not able to connect directly, please contact us at (618) 997-5266 or send us an Athena portal message to better assist in our investigation of this situation. Kindly, Heartland Women's Healthcare
Because your phone calls are very annoying and making me sick
Business response:
We truly appreciate your feedback. Patient experience is of the utmost importance to our team. Your concerns have been shared directly with management to further investigate this situation. We would like to discuss concerns and opportunities for improvement directly. Our team will make every effort to get in touch as we read every review. If we can't reach you directly, we would very much appreciate a call or a secure Athena patient portal message. Thank you!
Was not seen by the provider I was initially scheduled with. Didn't ask basic questions like allergies or every confirm my name/birthday. Did not explain what she was doing until after during the exam. Left the room and gave no instructions on if/when I'd receive results or if I should even get dressed.
Business response:
Elizabeth... Our Practice Management reads all feedback and makes every effort to assist with issues offline out of respect for patient privacy. If we are unable to reach you, please contact us at (618) 997-5266 or send us an Athena portal message so we may reach you directly. The patient portal is secure and can be accessed through our website. Thank you for allowing us the opportunity to resolve your concerns.
The interaction was quick which I am use to, it was the swab that was very uncomfortable and painful. I’ve had vaginal swabs done before and they’ve never felt like that. I will make sure to not see that specific OB again.
Business response:
We truly appreciate your feedback. Patient experience is of the utmost importance to our team. Your concerns have been shared directly with management to further investigate this situation. We would like to discuss concerns and opportunities for improvement directly. Our team will make every effort to get in touch as we read every review. If we can't reach you directly, we would very much appreciate a call or a secure Athena patient portal message. Thank you!
My experience was terrible and scary. I visited with Dr. Boyd after being referred by a ER doctor who told me to go straight to my OBGYN after my visit to the ER. I Came in to heartland and saw Dr. Boyd. I explained to both a nurse and Dr. Boyd that I was experiencing pain in my lower back and lower abdomen, shooting pain in my thighs, nausea, unexplained bleeding and passing of blood clots, and more. I was told nothing was wrong even though I presented with multiple symptoms. I was sent home with the same symptoms, no solve... read more
Business response:
We value your feedback and are sorry to hear about your negative experience. We strive to offer the best experience, and your feedback will help us improve. If you would like any additional help with your concerns or experience, we welcome a call or secure Athena patient portal message. Kindly, Heartland Women's Healthcare, (618) 997-5266
Well for start no one wants to walk into an office dim no lights on. Cold office. I sat for 50 minutes with one car in the parking lot so they wasn’t busy on a Saturday. Waited a month to get in had to walk out after a long hour wait. No one from the office called to find out why I was so upset. If you don’t have All day to go sit this wouldn’t be the place to go ! Very disappointed
Business response:
Hi Tricia Greer - We are sorry to learn you had this experience and thankful you brought it to our attention. Our team will be reviewing your feedback and further investigating. Management makes every effort to follow up and connect directly, though we also welcome a call or a secure Athena portal message (link on our practice website) with any additional information you are comfortable sharing so that we may best understand and help. Sincerely, Heartland Women's Healthcare, (618) 997-5266
Caregivers nurses assistance there are not good they take they time getting back to you doctor takes forever to assist you they take swabs and don't process them they have given medical but wasn't helping the workers gossiping more then working
Business response:
Thank you for providing feedback and informing us about this issue, Tahonna. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at (618) 997-5266. We also welcome a private secure message through our patient portal. A link is available on our website. Our team would like to discuss this experience further.
Bad experience
Business response:
We truly appreciate your feedback. Patient experience is of the utmost importance to our team. Your concerns have been shared directly with management to further investigate this situation. We would like to discuss concerns and opportunities for improvement directly. Our team will make every effort to get in touch as we read every review. If we can't reach you directly, we would very much appreciate a call or a secure Athena patient portal message. Thank you!
I waited an hour and 30 minutes and was never seen
Business response:
We value your feedback and are sorry to hear about your negative experience. We strive to offer the best experience, and your feedback will help us improve. If you would like any additional help with your concerns or experience, we welcome a call or secure Athena patient portal message. Kindly, Heartland Women's Healthcare, (618) 997-5266
Frequently asked questions about Heartland Women's Healthcare
How is Heartland Women's Healthcare rated?
Heartland Women's Healthcare has a 4.5 star rating with 2,758 reviews.
When is Heartland Women's Healthcare open?
Heartland Women's Healthcare is closed now. It will open tomorrow at 9:00 a.m.