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Heartland Women's Healthcare
- Obstetricians & Gynecologists
- Shiloh, IL
About this business
Location details
1170 Fortune Blvd, Shiloh, IL, 62269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
When I had scheduled an appointment with Dr Boyd, I expected Dr. Boyd to do the examination. When in the examination room, I was ask if it was all right for a nurse practitioner to be in the room also. As it turns out my breast exam was done by the nurse practitioner. I just feel it is misleading to make an appointment with the doctor and have the exam performed by a nurse practitioner once you get there.
Normally, I don't write reviews. HWH located at 1170 Fortune Blvd, in Shiloh, is a mess. This place lacks professionalism and communication amongst staff and patients. This place doesn't care about your health, please stay away.
Business response:
Hi Mrs. S - We are sorry to learn you had this experience and thankful you brought it to our attention. Our team will be reviewing your feedback and further investigating. We make every effort to follow up and connect directly, though we also welcome a call or a secure Athena portal message (link on our practice website) with any additional information you are comfortable sharing so that we may best understand and help. Sincerely, Heartland Women's Healthcare, (618) 997-5266
I made my appointment for waterloo on a friday afternoon. They knew I needed a glucose test, along with my regular appointment. A week in a half before my appointment, they canceled on me. Im scrambling to get another appointment and im told that waterloo pnly does glucose testing on Wednesday mornings. Well why did they make my appointment at waterloo for a time that I couldn't do everything I needed to do? So I get an appointment for Shiloh. Friday afternoons are the best time for me to go because my fiancée can go with me... read more
Business response:
We truly appreciate your feedback. Patient experience is of the utmost importance to our team. Your concerns have been shared directly with management to further investigate this situation. We would like to discuss concerns and opportunities for improvement directly. Our team will make every effort to get in touch as we read every review. If we can't reach you directly, we would very much appreciate a call or a secure Athena patient portal message. Thank you!
The doctor was very rude and unprofessional
Business response:
We value your feedback and are sorry to hear about your negative experience. We strive to offer the best experience, and your feedback will help us improve. If you would like any additional help with your concerns or experience, we welcome a call or secure Athena patient portal message. Kindly, Heartland Women's Healthcare, (618) 997-5266
The only reason I am patient here is for Dr Dominick. On Monday I spoke with a nurse regarding the reason I was coming in and told her I was unsure if I needed the appointment and the reasoning, she assured me that I still needed to come in (I absolutely did not need to and we r/s for two weeks out) When I got to the office they were under the impression they were taking my iud out (mind you they took it out 3 weeks ago and I even told the nurse that on Monday AND it is in my chart), the lab tech called me back for labs and ... read more
Business response:
Hi Amanda Patterson - We are sorry to learn you had this experience and thankful you brought it to our attention. Our team will be reviewing your feedback and further investigating. Management makes every effort to follow up and connect directly, though we also welcome a call or a secure Athena portal message (link on our practice website) with any additional information you are comfortable sharing so that we may best understand and help. Sincerely, Heartland Women's Healthcare, (618) 997-5266
Kourtney Hughey has no bedside manner. That was my first time seeing her because the actual doctors I usually see weren’t available for an appointment. I wasn’t allowed to come in for an ultrasound until after 8 weeks which doesn’t make sense to me. Then when I got the ultrasound I wasn’t told anything about my baby, my uterus, or ovaries despite the ultrasound. The only thing I was told is that I was too fat to be seen and I need to find somewhere else to go. Measuring a person’s entire existence around their BMI and litera... read more
Business response:
We truly appreciate your feedback. Patient experience is of the utmost importance to our team. Your concerns have been shared directly with management to further investigate this situation. We would like to discuss concerns and opportunities for improvement directly. Our team will make every effort to get in touch as we read every review. If we can't reach you directly, we would very much appreciate a call or a secure Athena patient portal message. Thank you!
50 minutes waiting in the examination room for 10 minutes examination
Looking for a new doctor. Tired of the mess yps and run arounds.
The appointment went great. The doctor listened to my concerns. He told me that he was sending me a prescription into the pharmacy. This was on a Monday. By Friday there was no prescription still and I was hung up on twice when I called to see what was going on. I had to start those pills on a Saturday to catch my cycle in time. Needless to say I will be finding a new doctors office. Twice in a week by 2 different nurses. That’s beyond crazy. If you don’t like your job then leave it
Business response:
Hi Kymberlie Burks - We are sorry to learn you had this experience and thankful you brought it to our attention. Our team will be reviewing your feedback and further investigating. Management makes every effort to follow up and connect directly, though we also welcome a call or a secure Athena portal message (link on our practice website) with any additional information you are comfortable sharing so that we may best understand and help. Sincerely, Heartland Women's Healthcare, (618) 997-5266
Frequently asked questions about Heartland Women's Healthcare
How is Heartland Women's Healthcare rated?
Heartland Women's Healthcare has a 4.5 star rating with 2,758 reviews.
When is Heartland Women's Healthcare open?
Heartland Women's Healthcare is closed now. It will open tomorrow at 9:00 a.m.