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Heartland Women's Healthcare
- Obstetricians & Gynecologists
- Shiloh, IL
About this business
Location details
1170 Fortune Blvd, Shiloh, IL, 62269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Jasmin was wonderful…front desk has no privacy and one young lady was loud and rude
Business response:
We truly appreciate your feedback. Patient experience is of the utmost importance to our team. Your concerns have been shared directly with management to further investigate this situation. We would like to discuss concerns and opportunities for improvement directly. Our team will make every effort to get in touch as we read every review. If we can't reach you directly, we would very much appreciate a call or a secure Athena patient portal message. Thank you!
Couldn’t do nothing for me and schedule my appointment under a nurse and not a MD and I told them wht I was coming in for. This the second time this has happened to me. Now I gotta wait Two weeks jt to see a MD when I could have seen them yesterday.
Business response:
We value your feedback and are sorry to hear about your negative experience. We strive to offer the best experience, and your feedback will help us improve. If you would like any additional help with your concerns or experience, we welcome a call or secure Athena patient portal message. Kindly, Heartland Women's Healthcare, (618) 997-5266
Communication I believe that you need to improve on it and communication knowing patient's history before you just haul off and take out their insides
Business response:
We truly appreciate your feedback. Patient experience is of the utmost importance to our team. Your concerns have been shared directly with management to further investigate this situation. We would like to discuss concerns and opportunities for improvement directly. Our team will make every effort to get in touch as we read every review. If we can't reach you directly, we would very much appreciate a call or a secure Athena patient portal message. Thank you!
They couldn't examine me because i've never had sex before. This was very unproductive.
My pain is dismissed everytime I go in. It seems to be a theme. And it seems to be a theme upon women of color in particular. Black women's pain is usually historically downplayed. I feel like that it what is happening to me and my concerns. I came in with new symptoms and an older red headed nurse TOLD ME it was period pain. I'm not convinced that things aren't over looked in my care because I am black and because I say I'm in pain without something obvious. I'm just tired of leaving there feeling like I've been talked down... read more
Business response:
Thank you for taking the time to submit feedback. We take patient safety, satisfaction, and wellness very seriously. We are disappointed in the experience you have expressed and would appreciate it if we could talk this through offline. Our team will be reaching out. If we are not able to connect directly, please contact us at (618) 997-5266 or send us an Athena portal message to better assist in our investigation of this situation. Kindly, Heartland Women's Healthcare
The only thing good about by visit was the online check in. I was called prior to my visit by staff attempting to cancel my visit. I had a referral from Heartland Women’s Health in Waterloo, IL to Dr. Boyd in Shiloh, IL for a consult for a laparoscopy to check for endometriosis due to my severe pelvic pain. I separately had another appt for a repeat ultrasound on 8/22. I explain the 2 event were separate, but staff was rude and kept repeating they needed an ultrasound. I repeatedly requested that they contact the Waterloo lo... read more
Business response:
We value your feedback and are sorry to hear about your negative experience. We strive to offer the best experience, and your feedback will help us improve. If you would like any additional help with your concerns or experience, we welcome a call or secure Athena patient portal message. Kindly, Heartland Women's Healthcare, (618) 997-5266
I waited an hour and then was told I couldn’t have another Colposcope for 3 more months. I explained that I wasn’t there for a Colposcope but for a Pap smear. It didn’t seem to sink in and was told to reschedule. I tried to explain that the doctor and I discussed this at my last visit. She gave me the option of repeating the Colposcope or doing the Pap smear in a year. I asked if I could do the Pap smear in 6 months and she agreed. I thought it was going to be 6 months from that date which would have been in September but th... read more
Business response:
Mary... Our Practice Management reads all feedback and makes every effort to assist with issues offline out of respect for patient privacy. If we are unable to reach you, please contact us at (618) 997-5266 or send us an Athena portal message so we may reach you directly. The patient portal is secure and can be accessed through our website. Thank you for allowing us the opportunity to resolve your concerns.
I had an appointment & was told to undress was left in the room waiting for doctor for 2hrs & no one came.
Business response:
Hi Diamond Cruise - We are sorry to learn you had this experience and thankful you brought it to our attention. Our team will be reviewing your feedback and further investigating. Management makes every effort to follow up and connect directly, though we also welcome a call or a secure Athena portal message (link on our practice website) with any additional information you are comfortable sharing so that we may best understand and help. Sincerely, Heartland Women's Healthcare, (618) 997-5266
I was a very good experience no complaints.
Frequently asked questions about Heartland Women's Healthcare
How is Heartland Women's Healthcare rated?
Heartland Women's Healthcare has a 4.5 star rating with 2,758 reviews.
When is Heartland Women's Healthcare open?
Heartland Women's Healthcare is closed now. It will open tomorrow at 9:00 a.m.