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Heritage Monona Senior Living
- Assisted Living Facilities
- Monona, WI
About this business
Located in the city of Monona, right next to bustling Madison, Heritage Monona is a vibrant 143-unit community that offers Independent Living, Assisted Living, Enhanced Assisted Living and Memory Care communities, allowing residents to age in place as their health care needs change. Heritage Monona pairs a homelike atmosphere and unique amenities with a multidisciplinary staff and unparalleled care. Our high-end units come complete with a full kitchen (Independent) or kitchenette (Assisted) with stainless steel appliances an... read more
Location details
111 Owen Road, Monona, WI, 53716, United States
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I did tour this place and it's beautiful and I do know some people who have loved ones here but I have some concerns because we know of one person who had to remove her mother from here because of some sort of incident. I also believe that the contact person was not completely honest with me regarding my questions about the incident and was only concerned with getting a name. I would have rather heard her side of the story. I also don't think she was completely honest with me about the staff smoking situation. I expressed co... read more
I toured with director. The facility is lovely. A lot of interaction with the residents.
Some of the staff are great, many are not. As someone who formerly worked in a care facility, and as a family member of a current resident here, I find the way the staff communicates with (and fails to communicate with) family members, very unprofessional. The resident’s room is frequently dirty Some staff appear reluctant to help residents with personal care needs, resulting in residents sitting in wet/messy clothes. Laundry seems to be randomly dispersed among residents- despite labeled clothes, our family member often has... read more
There are some great individual caregivers in Memory Care, and some not so great ones. Often understaffed. Basic needs not consistently met. Residents often only changed 2-4 times in 24 hours. No one warned us about all the different behaviors: yelling for hours on end, fighting, food stealing, residents roaming into other residents rooms, etc. It's a very chaotic atmosphere and stressful for residents, staff and families. Very little fresh or non processed foods or fruits. I never have a day where I feel my husband is getti... read more
The people who are with the residents are very nice, but admin is disorganized big time. We paid for extra services that were not done. We finally got our money back for these services they didn't do. [names removed] are wonderful. The front desk girl is unfriendly to say the least. I thought there food was good and a variety. Lots of choices for beverages too.
My mom was at Heritage Monona in the extended care AL wing for just over one month. She was receiving adequate care at first. The first red flag was that multiple employees had been there a shorter time than her. They have an extremely high turnover rate. In December, a Norovirus swept through the building. My mom got the virus and was put in isolation in her room. Heritage never notified me. A visiting nurse saw her and noted that she was weak and a bit confused. That same nurse came by two days later to find her in the sam... read more
I will not recommend Heritage to anyone in the future High turnover of staff and management makes care very inconsistent. The good staff that cares and does their job leaves after short time while the ones that sit around and are constantly on their phones are the ones that stick around. Menus are mostly processed foods with very little effort to include fresh fruits and vegetables. Not the most nutritious menu they could be serving. Staff has not been consistent with following the care plan for [name removed] and it has lea... read more
They have listened to our complaints. Looks good from outside but beware staff are not as friendly as outside looks. Picked because moms moms term care insure for sure covered it.
Overall mediocre to sub-par experience. Lovely facilities nice individual rooms a nice selection of activities. Large emphasis on resident independence only very little assistance and very understaffed. High rate of turnover. I would only recommend for someone looking for very, very minimal care.
Frequently asked questions about Heritage Monona Senior Living
How is Heritage Monona Senior Living rated?
Heritage Monona Senior Living has a 3.7 star rating with 123 reviews.
When is Heritage Monona Senior Living open?
Heritage Monona Senior Living is open now. It is open 24/7.