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Heritage Monona Senior Living
- Assisted Living Facilities
- Monona, WI
About this business
Location details
111 Owen Road, Monona, WI, 53716, United States
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The cleanliness is good but their apartment gets about 2 stars. The care service orders are followed but not the things like charging my mom's hearing aids or changing bed linens. We do wish there were more activities!
The staff was nice when I toured this community. Wasn’t a fan of the in wall heating and air conditioning, the room felt too much like a hotel room.
Our loved one thinks the meals are generally good but sometimes the dining service is slow so the meals aren't delivered on time and occasionally can be cold. We do think the value is over priced and right now they are understaffed which we are sure is out of their control
I toured Heritage Monona and it was like a five star hotel. The tour was excellent and the people I met were very nice and cordial. The community itself was clean and upscale. It was above and beyond everything you could imagine; and that's fine for those who still have their faculties, but my MIL (who needs memory care) wouldn't be able to use what they had to offer. It was a bit over the top for what we needed and I would rather put money into personal care, rather than chandeliers and mahogany. We chose another community ... read more
The Heritage Monona community took really good of our loved one while she was there.
Heritage Monona seemed like a great facility, it was our 2nd choice. The reason we did not choose them was just due to the cost and it was not as homey as we were hoping for.
They are under new management and they are trying to do their best they can. I would recommend the community to others. The residents are provided three meals a day and snacks, with several choices for breakfast. Evening meal is a little less fancy.
Heritage is a very nice looking facility. [name removed] was helpful during the tour. There was a bit of confusing communication as I wanted to tour both assisted living and independent living. [name removed] gave us a tour of the assisted living section and a little bit of the independent living although we were unable to view an apartment.
Heritage has been a good place for my mother. It’s clean, food is great, activities they offer keep my mom busy, staff is very nice to her. We love that she has church to attend on Friday’s and she can get her hair done right on site. However the communication between staff members can improve regarding my moms daily care. Very simple ADL care that should be done everyday for my mom that consistently gets overlooked. This is care that my mother pays for. It could be due to staff shortage as I understand Heritage is going thr... read more
Business response:
Thank you for taking the time to share your mother's experiences at Heritage Monona. We are, indeed, working on our communication and hope you've been seeing an improvement over the last month. The care of our residents is our top priority, so we will continue to work on the issues you've mentioned!
Frequently asked questions about Heritage Monona Senior Living
How is Heritage Monona Senior Living rated?
Heritage Monona Senior Living has a 3.6 star rating with 127 reviews.
When is Heritage Monona Senior Living open?
Heritage Monona Senior Living is open now. It is open 24/7.